Average salary: $74,857 /yearly
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- ...Job Description: Territory: Santa Cruz Santa Rosa (Bay Area & Northern California) About Ola Sol Ola Sol is a premium agave wine that delivers the refreshing taste of tequila with half the alcohol and calories. We’re pioneering a new low-ABV wine & spirits category...SuggestedFull timeContract workPart timeLive inFlexible hours
$85k - $125k
...front office for review. Maintain response timelines to ensure timely responses. - Coordinate with Navy Office of Legislative Affairs (OLA), FMBE, NAVSEA and other Navy stakeholders in developing and tracking responses to Congressional RFI's. - Assist with coordination...SuggestedFull timeWork at officeRemote workRelocationRelocation packageShift workDay shift2 days per week1 day per week$284.32k - $355.4k
...will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence. From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are...SuggestedFull timeLocal areaRemote workWorldwide$227.84k - $284.8k
...will pioneer Horizon-3 initiatives that fundamentally redefine how humanity interacts with artificial intelligence. From launching Ola, the world’s first agent-native communication channel, to engineering the ground-breaking Agent-to-Human (A2H) protocol, we are...SuggestedFull timeLocal areaRemote workWorldwideShift work$60k - $67k
...policies. Build catalog items, record producers, variable sets, UI policies, and fulfillment flows in Flow Designer. Configure SLAs/OLAs, assignment rules, notifications, and escalation paths. Configure Service Operations Workspace (or Agent Workspace), Virtual...SuggestedFull time- ...incident, request, problem, change enablement, knowledge, and service catalog management. - Define, publish, and report on SLAs and OLAs for both support teams. - Administer and continuously improve the ITSM platform, including workflows, queues, automation, forms, and...SuggestedFull timeWork at officeRemote work
- ...center and CXone environments. - Ensure customer issues, cases, and requests progress appropriately and remain within established SLA and OLA expectations. - Maintain a deep understanding of each customer's technical environment and business objectives to proactively...SuggestedFull timeRemote work
$75k - $105k
...and Service Request processes. • Ensure compliance with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). • Monitor ticket queues and workload distribution to optimize service delivery. • Analyze service trends and implement...SuggestedFull timeRemote work$127.96k - $185.52k
...utilization logging. Assists in the development and may oversee the Mayo Clinic Platform Technology team’s compliance with SLAs or OLAs in partnership with the implementation/services team. Supports and advises the execution of the Mayo Clinic Platform Technical...SuggestedFull timeFlexible hours- ...professional, and customer-focused technical support. Establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), escalation procedures, and support standards. Manage support for Windows endpoints, Microsoft 365, Microsoft Teams, Outlook,...SuggestedFull timeFor contractorsSeasonal workRemote work
$90.3k - $189.6k
...optimize existing ITSM processes for efficiency Design end-to-end automation solutions across ITSM modules Implement advanced SLA/OLA strategies and optimization Develop predictive intelligence and machine learning solutions Create complex approval workflows...SuggestedFull timeContract workWork experience placementFlexible hours$90k - $154k
...service management frameworks, workforce management practices, and performance measurement methodologies, including SLAs, KPIs, and OLAs. Experience working with large federal contractors or shared-services delivery centers, coordinating activities across multiple...SuggestedFull timeContract workFor contractorsFor subcontractorRemote workWorldwide$104k - $166k
...configurations. Advanced knowledge of Always On Availability Groups, replication, log shipping, SQL Agent jobs, maintenance plans, and Ola Hallengren maintenance frameworks. Experience with AWS RDS databases PostgreSQL, Oracle, and Redshift. Experience with SQL...SuggestedFull timeContract workTemporary workRemote workShift work$70.5k - $129k
...metrics, and performance trend analysis. Demonstrated ability to document processes, requirements, workflows, service maps, SLAs, OLAs, knowledge articles and operational procedures. Ability to integrate data from multiple sources, draw practical conclusions and...SuggestedFull timeWork at office$211.9k - $317.9k
...secure, reliable technology operations, including security governance, incident command, change management, service management, and SLA/OLA-driven support models. ~5+ years of leadership experience, including experience as a manager of managers and leading geographically...SuggestedFull timeContract workLocal areaRemote work