Average salary: $74,857 /yearly
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- ...) in enterprise production environments. ~ Act as IAM & SSO SME, supporting engineering and BAU operations under defined SLAs / OLAs. ~ Provide L3 operational support for Entra ID services, including SSO, MFA, Conditional Access, federation, and provisioning issues...SuggestedPermanent employmentRemote workShift work
- ...Responsibilities: • Managing day-to-day operations for infrastructure, applications, cloud services, and core systems • Ensuring SLAs and OLAs are met while maintaining system performance and security • Leading incident response, major incident management, root cause...SuggestedRemote jobFull timeWork from homeFlexible hours
- ...tactfully reinforce accountability across all employees and teams in the company for delivering against Operating Level Agreements (OLA) and Service Level Agreements (SLA). Professionally and tactfully teaches proper process and methods that ensure customer service excellence...SuggestedContract workWork experience placementWork at officeImmediate start
- ...understandable and adopted; ensures training, knowledge, and communications land with releases. Vendor & Risk Management: Negotiates SLAs/OLAs, manages interdependencies, and exercises step-in rights when needed; runs scenario planning and continuity drills. Ability to...SuggestedRemote jobContract workWork from homeFlexible hours
- ...finance to link adoption to outcomes and value. ~ Success operating in multi-vendor/SIAM models with shared KPIs and cross-vendor OLAs. ~ Education: Bachelor's Degree. In lieu of a degree, an additional four years of related experience required ~ Location : Virginia...SuggestedRemote jobWork from homeFlexible hours
- ...executive, technical, end-user). ~ Proven success operating in multi-vendor / SIAM environments with shared KPIs and cross-vendor OLAs. ~ Experience aligning operations to frameworks such as ITIL 4 / ISO 20000, NIST CSF/RMF, Zero Trust/TIC 3.0, and FinOps/TBM...SuggestedRemote jobWork from homeFlexible hours
- ...Service Management - Lead/support major incidents, root‑cause analysis, structured Problem Management, ITSM process ownership, SLA/OLA reporting, and policy/governance compliance. Innovation & Continuous Improvement - Improve CSAT, FTR, Resolution Times, and IQRs;...SuggestedRemote jobFull time
- ...platform administrators on ongoing operations including incident triage, change management coordination, performance monitoring, and SLA/OLA tracking. ~ Oversee platform lifecycle activities, including release coordination, upgrades, and operational readiness to ensure...SuggestedRemote jobFull timeLocal area