Average salary: $52,208 /yearly
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- ...and other service performance metrics. Develop and maintain service desk policies, procedures, and documentation, including SLAs, OLAs, SOPs, and COOP materials. Handle escalations and support the resolution of complex technical issues. Coordinate with other IT teams...SuggestedFor contractorsWork experience placementWork at officeLocal areaRemote workFlexible hours
- ...Capitol Hill (personal or committee staff), within the Office of the Secretary of Defense (OSD), Navy Office of Legislative Affairs (OLA), Navy Office of Information (CHINFO), or a defense acquisition program executive office (PEO). Direct familiarity with naval combat...SuggestedFor contractorsWork at officeLocal areaRemote workFlexible hours
$135k - $216k
...services, including incident, request, problem, change, and knowledge management.Monitor Service Desk performance against SLAs, KPIs, OLAs, and customer service objectives.Drive continual service improvement and operational maturity across the enterprise support...SuggestedContract workFor subcontractorShift work- ...specialized subjects with expertise related to legal service delivery, mainly using technology. Works with the Office of Legal Affairs (OLA) regarding reviewing and revising current regulations and developing new regulations, as appropriate. Works with OPP and the Office...SuggestedFull timeWork at officeLocal areaRemote workShift work
- ...and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic...Suggested
Procyon TS
Washington DC4 days ago - ...Network Engineering & Convergence (ENEC) policies, processes, and procedures for resource management, project management, and adherence to OLA for delivery of ENEC Roadmap projects. This is a long-term contract role that requires experience in policy governance administration...SuggestedLong term contractWork experience placement
Samprasoft
Washington DC5 days ago - ...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedContract workFor contractorsWork at office
- ...management, reference integrity, reporting, analytics, and performance measurement. Experience defining and evaluating KPIs, SLAs, OLAs, customer satisfaction measures, customer experience metrics, operational metrics, dashboards, executive reporting, trend analysis,...SuggestedFor contractors2 days per week
- ..., Release Manger , and Quality Assurance manager to ensure system meets or exceeds all SLAs identified in the contract and Internal OLAs associated with the system defined by the team . Develop and enforce IT policies and procedures to ensure data security, compliance...SuggestedContract workLocal area
$40 - $55 per hour
...resolve billing issues before payment is released. Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and...SuggestedContract workFor contractors$70.8k - $148.6k
...resolution and optimal resource utilization Develop, implement, and enforce service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) Monitor and analyze service metrics, trends, and performance data to identify improvement...SuggestedFull timeContract workWork experience placementLocal areaFlexible hours$116.35k - $210.33k
...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedContract workFor contractorsWork at officeLocal areaImmediate start- ...audits at the direction and guidance from the Controller, including coordination with state auditors, the Office of Legislative Audits (OLA), and other external agenciesKey Responsibilities•Advise, develop and maintain a university-wide information security program aligned...SuggestedFull timeWork at office
