Average salary: $52,208 /yearly
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- ...publicizing S&T's leadership and impact. Work with the Communication and Outreach Division (COD), Office of Legislative Affairs (OLA), Strategy Planning Office (SPO) & OSEA to improve the coordination and tracking of S&T stakeholder activities in Congressional meetings...SuggestedContract workWork at office
- ...primary interface to Government stakeholders, delivering executive-ready status reporting and operational briefings. Monitor SLAs/OLAs and operational performance, conduct trend analysis and root cause analysis, and proactively mitigate risks, issues, and performance...SuggestedFull timeContract workFor contractorsWork experience placementFlexible hours
$160k - $170k
...principles, compliance, and best practices. Experience with ITIL frameworks and DevOps methodologies. Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management Security Clearance...SuggestedPermanent employmentTemporary workWork experience placement$128.4k - $235.3k
...governance models, service catalogs, and organizational structures. Support development of service management frameworks including SLAs/OLAs, dashboards, and continuous improvement tools. 2. Sector-Focused Delivery Bring applied insights and leading practices across...SuggestedWork experience placementSummer holidayFlexible hours$170k - $230k
...principles, compliance, and best practices. Experience with ITIL frameworks and DevOps methodologies. Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management Security Clearance...SuggestedFull timeTemporary workPart timeWork experience placementImmediate startRemote workWorldwideFlexible hours$144.5k - $195.5k
...principles, compliance, and best practices Experience with ITIL frameworks and DevOps methodologies Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management Required Skills and...SuggestedFull timeTemporary workPart timeWork experience placementImmediate startRemote workWorldwideFlexible hours- ...for drafting Executive-Level briefings, working-level deliverables, and day-to-day operational-level standard operating procedures, OLAs, and process & policy documents to support inhouse and vendor transition initiatives. ESSENTIAL FUNCTIONS: Facilitate the...SuggestedWork experience placementWork at office
Kaav Inc.
Washington DC1 day ago $100k - $130k
...and Problem Review. Ensure compliance with ITIL best practices and organizational policies. Define and monitor KPIs, SLAs, and OLAs for ITSM processes. ServiceNow Configuration & Administration Configure and maintain ITSM modules in ServiceNow (Incident,...SuggestedTemporary workFor contractorsLocal areaRemote workShift workBerkeley Research Group
Washington DC2 days ago$115.5k - $204.6k
...Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with...SuggestedFull timeH1bLocal areaRelocationFlexible hours$40 - $55 per hour
...resolve billing issues before payment is released. Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and...SuggestedContract workFor contractors$80k - $128k
...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedContract workFor contractorsWork at office$116.35k - $210.33k
...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedContract workFor contractorsWork at officeLocal areaImmediate start- ...during normal operations, planned activities, and major incidents. SLA, KPI & Performance Management ~ Ensure adherence to SLAs, OLAs, and internal service performance targets. ~ Track and review operational KPIs including incident response times, restoration...SuggestedNight shift
$88.6k - $163.1k
...state process maps, control inventories, key risk indicators (KRIs), service-level agreements (SLAs) and operating-level agreements (OLAs), vendor oversight artifacts, and procedure documentation. # Engage with industry participants on operating model trends,...SuggestedLocal areaVisa sponsorship$150.4k - $343.6k
...governance models, service catalogs, and organizational structures. Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms. Sector-Focused Delivery Bring specialized insights tailored to key...SuggestedWork experience placementSummer holidayFlexible hours- ...such as ServiceNow Strong knowledge of ITIL practices (v3 or 4) and Lean Six Sigma Experience implementing and managing SLAs, OLAs, and KPIs to measure service effectiveness Familiarity with service reporting, dashboards, and analytics tools Excellent stakeholder...Work experience placement
$94.4k - $293.8k
...clients start the process of modernizing their revenue cycle and finance functions Stand up or transition to managed services/EBOS (SLA/OLA design, playbooks, staffing and performance governance) when aligned with client strategy. Direct business pilots and client...Live inWork at officeLocal areaAccenture
Arlington, VA3 days ago
