Average salary: $52,208 /yearly
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- ...triage, root-cause analysis, remediation, and post-incident prevention for failures, data quality issues, performance anomalies, SLA or OLA breaches, and operational defects affecting economic data products and systems.10. Implements governance and compliance controls...SuggestedFull time
- ...visibility. Build and maintain operational and management reports/dashboards (e.g., ServiceNow Performance Analytics) reflecting SLA/OLA performance and platform health. Support platform upgrades, patch releases, and testing cycles, coordinating with vendor and...SuggestedLocal areaFlexible hours
- ...server, application and infrastructure teams to ensure vulnerabilities are resolved within established Operational Level Agreements (OLAs). This is a hands-on, mid-level technical position requiring strong troubleshooting, vulnerability management, Windows...SuggestedImmediate start
- ...Network Engineering & Convergence (ENEC) policies, processes, and procedures for resource management, project management, and adherence to OLA for delivery of ENEC Roadmap projects. This is a long-term contract role that requires experience in policy governance administration...SuggestedLong term contractWork experience placement
- ...Deputy Legislative Affairs Officer position is in the Administrative Office of the U.S. Courts (AO), Office of Legislative Affairs (OLA). OLA provides legislative counsel to the AO and the Judicial Conference; supports Judicial Conference committees; develops and promotes...SuggestedWork at officeLocal area
$80 - $90 per hour
...process-improvement methodology background Experience with IT services operating models specifically (staffing, tiering, escalation, SLAs/OLAs) Strong written communication - able to produce documentation that's usable by both executives and delivery teams Nice to...SuggestedContract workWork at office3 days per week1 day per week- ...specialized subjects with expertise related to legal service delivery, mainly using technology. Works with the Office of Legal Affairs (OLA) regarding reviewing and revising current regulations and developing new regulations, as appropriate. Works with OPP and the Office...SuggestedFull timeWork at officeLocal areaRemote workShift work
- ...automations (forms, workflows).Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager.Manage incident triage, prioritization, and escalation; coordinate with...SuggestedWork at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
- ...and allocate tickets to resources and ensure that the tickets are closed within the deadlines. Ensure analysts adhere to SLA's/KPI's/OLA's. Ensure that all in the delivery team, including self, are constantly thinking of ways to do things faster, better or in a more economic...Suggested
Procyon TS
Washington DC1 day ago $70.8k - $148.6k
...resolution and optimal resource utilizationDevelop, implement, and enforce service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs)Monitor and analyze service metrics, trends, and performance data to identify improvement...SuggestedContract workWork experience placementLocal areaFlexible hours- ...audits at the direction and guidance from the Controller, including coordination with state auditors, the Office of Legislative Audits (OLA), and other external agenciesKey Responsibilities•Advise, develop and maintain a university-wide information security program aligned...SuggestedFull timeWork at office
$98k - $148k
...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedHourly payContract workFor contractorsWork at officeLocal area- ..., Release Manger , and Quality Assurance manager to ensure system meets or exceeds all SLAs identified in the contract and Internal OLAs associated with the system defined by the team . Develop and enforce IT policies and procedures to ensure data security, compliance...SuggestedContract workLocal area
$40 - $55 per hour
...resolve billing issues before payment is released. Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and...SuggestedContract workFor contractors$116.35k - $210.33k
...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of...SuggestedFull timeContract workFor contractorsWork at office- ...handling and white-glove support. Quality and Performance Develop, maintain, and update knowledge articles. Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register. Analyze recurring incidents to identify root causes...For contractorsRemote work
- ...management, reference integrity, reporting, analytics, and performance measurement.\n· Experience defining and evaluating KPIs, SLAs, OLAs, customer satisfaction measures, customer experience metrics, operational metrics, dashboards, executive reporting, trend analysis,...For contractors
$28 - $35 per hour
...December 2027 through June 2028 Able to work legally in the United States indefinitely and without Visa sponsorship Member of the IABA or OLA organization and attended their respective 2026 annual meetings You have the potential. Now explore the possibilities. Compensation...Hourly payTemporary workWork experience placementSummer workInternshipH1bWork at officeLocal areaImmediate start$150.4k - $343.6k
...governance models, service catalogs, and organizational structures. Shape cross-functional service management frameworks including SLAs/OLAs, performance dashboards, and continuous improvement mechanisms. Sector-Focused Delivery Bring specialized insights tailored to key...Work experience placementSummer holidayFlexible hours$85k
...with SLAs and other performance metrics Develop and maintain Service Desk policies, procedures, and documentation, including SLAs, OLAs, SOPs, and COOP documentation Handle escalations and resolve complex technical issues Coordinate with other IT departments to...Work experience placementFlexible hoursQuadrant
Bethesda, MD5 days ago
