Average salary: $52,208 /yearly
More statsGet new jobs by email
- ...visibility events. Design, implement, and continuously improve ITIL-aligned processes tailored to the service. Define and manage SLAs/OLAs; track performance and remediate gaps through action plans. Run weekly quality reviews (tickets, call recordings, onsite tasks) and...Suggested
- ...Incident Handling and Management: Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of...SuggestedFull timeTemporary workImmediate startRemote work
- ...automations (forms, workflows). Run daily huddles, assign work during shifts, balance channels (phone, chat, portal, email), monitor SLA/OLA adherence, and escalate risks to the Service Desk Manager. Manage incident triage, prioritization, and escalation; coordinate with...SuggestedFull timeWork at officeLocal areaRemote workShift workWeekend workAfternoon shift2 days per week
- ...solutions remain configuration first Governance, Controls & Quality Define process governance frameworks , KPIs, SLAs/OLAs, and compliance checkpoints Ensure alignment of process design with CMDB, data ownership, and SACM controls Support audit...SuggestedContract workWork at officeFlexible hours
$170k - $230k
...principles, compliance, and best practices. Experience with ITIL frameworks and DevOps methodologies. Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management Security Clearance...SuggestedFull timeTemporary workPart timeWork experience placementImmediate startRemote workWorldwideFlexible hours$151.5k - $346k
...Leadership & Service Transition Provide architecture leadership from design through transition into managed operations . Define SLAs, SLOs, OLAs , service catalogs, and automation backlogs. Guide service onboarding, knowledge transfer (KCS), runbook creation, and CMDB...SuggestedContract workSummer holidayFlexible hoursErnst & Young Oman
Washington DC13 hours ago$187.5k - $275k
...Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with...SuggestedFull timeRemote workVisa sponsorshipWork visaEli Lilly
Washington DC13 hours ago- ...during normal operations, planned activities, and major incidents. SLA, KPI & Performance Management Ensure adherence to SLAs, OLAs, and internal service performance targets. Track and review operational KPIs including incident response times, restoration...SuggestedNight shift
$40 - $55 per hour
...resolve billing issues before payment is released. Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and...SuggestedContract workFor contractors- ...experience managing IT outsourcing or managed services transitions Strong understanding of ITIL / ITSM frameworks Experience with MSAs, SOWs, SLAs, and OLAs in multi-tower, multi-vendor environments Familiarity with ITSM tools and global delivery models (onshore/offshore)...Suggested
Virtual Vocations Inc
Potomac, MD9 hours agonew - ...such as ServiceNow Strong knowledge of ITIL practices (v3 or 4) and Lean Six Sigma Experience implementing and managing SLAs, OLAs, and KPIs to measure service effectiveness Familiarity with service reporting, dashboards, and analytics tools Excellent stakeholder...SuggestedWork experience placement
