Average salary: $52,208 /yearly

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  • Lead ITSM/ITIL Consultant (SME)

     ...its MSP accountable. The role owns the ITIL-aligned design behind the transformation: support tiers, escalation and routing, the SLA/OLA framework, and the service catalog. You will work hand in hand with our ServiceNow Architect to make sure that design is built into the... 
    Suggested
    Contract work
    Temporary work
    Remote work
    Work from home
    Shift work

    Northramp LLC

    Washington DC
    17 days ago

  • Endpoint Security Analyst 5515

     ...server, application, and infrastructure teams to ensure vulnerabilities are resolved within established Operational Level Agreements (OLAs). \n \n This is a hands-on, mid-level technical position requiring strong troubleshooting, vulnerability management, Windows... 
    Suggested
    Immediate start

    Tier4 Group

    Washington DC
    a month ago

  • Program Officer for Technology

     ...specialized subjects with expertise related to legal service delivery, mainly using technology. Works with the Office of Legal Affairs (OLA) regarding reviewing and revising current regulations and developing new regulations, as appropriate. Works with OPP and the Office... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Shift work

    Legal Services Corporation

    Washington DC
    6 days ago

  • Service Desk Manager

     ...SLAs and other service performance metrics.Develop and maintain service desk policies, procedures, and documentation, including SLAs, OLAs, SOPs, and COOP materials.Handle escalations and support the resolution of complex technical issues.Coordinate with other IT teams... 
    Suggested
    Full time
    For contractors
    Work experience placement
    Work at office
    Local area
    Remote work

    Unissant

    Washington DC
    17 days ago

  • Responsable Support / Service Manager (H/F)

     ...professional, and customer-focused technical support. Establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), escalation procedures, and support standards. Manage support for Windows endpoints, Microsoft 365, Microsoft Teams, Outlook,... 
    Suggested
    For contractors
    Seasonal work
    Remote work

    North American Electric Reliability Corporation (NERC)

    Washington DC
    2 hours ago

  • Congressional Affairs Lead Analyst

    $85k - $125k

     ...front office for review. Maintain response timelines to ensure timely responses. · Coordinate with Navy Office of Legislative Affairs (OLA), FMBE, NAVSEA and other Navy stakeholders in developing and tracking responses to Congressional RFI's. · Assist with coordination... 
    Suggested
    Full time
    Work at office
    Remote work
    Relocation
    Relocation package
    Shift work
    Day shift
    2 days per week
    1 day per week

    Government Tactical Solutions

    Washington DC
    1 day ago

  • Data Center Program Manager

    $84.4k - $168.8k

     ...safety or security issues or concerns. Perform troubleshooting for service incidents and escalates, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business. Recognize potential customer impact of other events and issues (e.g... 
    Suggested
    Ongoing contract
    Full time
    Work at office
    Local area
    Immediate start
    Worldwide

    Microsoft

    Washington DC
    15 days ago

  • Manager, End User Services

     ...professional, and customer-focused technical support. Establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), escalation procedures, and support standards. Manage support for Windows endpoints, Microsoft 365, Microsoft Teams, Outlook,... 
    Suggested
    Full time
    For contractors
    Seasonal work
    Remote work

    North American Electric Reliability Corporation (NERC)

    Washington DC
    4 days ago

  • Associate Director - Medical Science Liaison, Oncology (GI/Thoracic/RLT Focus) - Pacific Northwest

    $156k - $250.8k

     ...Employees at Lilly (****@*****.***), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL). Actual compensation... 
    Suggested
    Full time
    H1b
    Visa sponsorship
    Work visa
    Flexible hours

    Lilly

    Washington DC
    2 days ago

  • Field Support Engineer

     ...troubleshooting. Manage incidents, service requests, IMAC activities, and technical escalations through ServiceNow while maintaining SLA/OLA compliance. Monitor assigned ticket queues, prioritize work based on business impact, provide timely user updates, and maintain... 
    Suggested
    Work at office
    Local area
    Shift work
    Weekend work

    HCLTech

    Washington DC
    4 days ago

  • Quality Control Analyst

     ...Network Engineering & Convergence (ENEC) policies, processes, and procedures for resource management, project management, and adherence to OLA for delivery of ENEC Roadmap projects. This is a long-term contract role that requires experience in policy governance administration... 
    Suggested
    Long term contract
    Work experience placement

    Samprasoft

    Washington DC
    2 days ago

  • Information Systems Senior Manager

     ...principles, compliance, and best practices. Experience with ITIL frameworks and DevOps methodologies. Demonstrated experience with SLA/OLA management, Knowledge Management. Service Delivery, Continuous Service Improvement, and Problem Management Security Clearance... 
    Suggested
    Work experience placement

    General Dynamics

    Washington DC
    5 days ago

  • Deputy CIO

     ...including ITIL and healthcare-specific standards.Develop and manage service level agreements (SLAs) and operating level agreements (OLAs) to strengthen IT support for hospital operations.Lead IT project management, including intake, prioritization, and governance, with... 
    Suggested
    Contract work
    Work at office

    Insight Global

    Washington DC
    4 days ago

  • Lead ITSM/ITIL Consultant (SME)

     ...practices, and designs the future-state operating model, including support tiers, escalation paths, and SLA and Operational Level Agreement (OLA) frameworks. The Lead ITSM/ITIL Consultant facilitates workshops with Service Desk staff, specialized IT teams, and business... 
    Suggested
    Contract work
    Temporary work
    Local area
    Remote work
    Shift work
    Afternoon shift

    PBG

    Washington DC
    3 days ago

  • Senior ITSM & ITIL Transformation Lead

     ...into a single MSP-delivered Service Desk on ServiceNow. You will design the future operating model, define the service catalog and SLA/OLA framework, shape MSP requirements, and drive adoption with senior leadership while collaborating with the ServiceNow Architect. #J-18... 
    Suggested

    Northramp

    Washington DC
    4 days ago

  • Associate Vice President - US Policy Campaigns

    $253.5k - $371.8k

     ...Employees at Lilly (****@*****.***), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women's Initiative for Leading at Lilly (WILL).Actual compensation... 
    Temporary work
    Local area
    Remote work
    Flexible hours

    Public Affairs Council

    Washington DC
    4 days ago

  • Strategy and Technical Business Analyst

     ...for drafting Executive-Level briefings, working-level deliverables, and day-to-day operational-level standard operating procedures, OLAs, and process & policy documents to support inhouse and vendor transition initiatives.Essential Functions:Facilitate the creation of... 
    Work experience placement
    Work at office

    Kaav Inc.

    Washington DC
    2 days ago

  • Technical Support Operations Manager - L1 Service Desk

     ...Support / Service Desk team, including agents, leads, and shift coverage. Ensure achievement of contractual and operational SLAs, OLAs, and KPIs . Monitor key metrics including First Contact Resolution (FCR), Average Handle Time (AHT), First Response Time, Mean... 
    Full time
    Remote work
    Shift work

    BrickRed Systems

    Washington DC
    31 minutes ago

  • ASSURANCE MANAGED SERVICES SOLUTIONS ARCHITECT

    $138.2k - $266k

     ...process and controls design, technology architecture and design, operating model and governance structure, service lifecycle model, SLA/OLA frameworks, regulatory and legal compliance, delivery model, and commercial and pricing models. Ensure compliance with regulatory,... 
    Flexible hours

    EY

    Washington DC
    1 day ago

  • Lead ITSM/ITIL Consultant (SME) HYBRID

     ...staffing models, shift coverage, and specialized service tiers. Develop Service Level Agreement (SLA) and Operational Level Agreement (OLA) frameworks, including measurable performance metrics and accountability standards. Evaluate MSP delivery models and industry... 
    Full time
    Contract work
    Shift work

    Waypoint Human Capital

    Washington DC
    3 days ago

  • Governmental Affairs Officer (Chief, Office of Legislative Affairs)

     ...environment and ensure public safety by preparing individuals for successful reentry into our communities. Duties The Chief OLA holds BOP-wide responsibility for aligning legislative positions and authorizing official communications with Congress. Directs the... 
    Full time
    Work at office
    Relocation

    Bureau of Prisons/Federal Prison System

    Washington DC
    26 days ago

  • Contract Vendor Analyst

    $40 - $55 per hour

     ...resolve billing issues before payment is released. Cross‑collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service‑related inquiries and coordinate root cause analysis for Incident, Problem, and... 
    Contract work
    For contractors

    Insight Global

    Arlington, VA
    4 days ago

  • Tier 2 Help Desk Specialist

     ...queue handling and white‑glove support. Quality and Performance Develop, maintain, and update knowledge articles Maintain accurate SLA/OLA reporting using ServiceNow dashboards; contribute to continual improvement register Analyze recurring incidents to identify root... 
    For contractors
    Remote work

    SES Corporation

    Alexandria, VA
    4 days ago

  • Freedom of Information Act (FOIA) Analyst

    $99k - $144k

     ...Office of the General Counsel (OGC), the Office of the Inspector General of the IC (ICIG), the customer Office of Legislative Affairs (OLA), the Office of Strategic Communications (StratComm), the National Counterintelligence and Security Center (NCSC), customer Office of... 
    Full time
    Contract work
    Work at office
    Immediate start

    ANSER

    Bethesda, MD
    5 days ago

  • Service Delivery Integration (SDI) Tower Director

    $150.55k - $225.88k

     ...year, with no regression in any maturity dimension. Track provider service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) with a high degree of accuracy, and close Service Improvement Plans on time. Ensure clients... 
    Contract work
    Temporary work
    For contractors
    Work at office
    Remote work
    Flexible hours
    2 days per week

    TISTA Science and Technology Corporation

    Rockville, MD
    1 day ago

  • Pharmaceutical Sales - Territory Manager - Neuroscience Specialty

    $102k - $183.7k

     ...Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with... 
    Full time
    H1b
    Local area
    Relocation
    Visa sponsorship
    Work visa
    Flexible hours

    BioSpace

    Greenbelt, MD
    2 days ago

  • Director of Information Security

     ...audits at the direction and guidance from the Controller, including coordination with state auditors, the Office of Legislative Audits (OLA), and other external agencies. Key Responsibilities Advise, develop and maintain a university-wide information security... 
    Work at office

    Bowie State University

    Bowie, MD
    5 days ago

  • Modern IT Service Management Manager

    $94.4k - $266.3k

     ...authoritative governance. Process Design & ITSM Governance: ITIL 4 practice architecture with automation touchpoints, multi-provider SLA/OLA/XLA performance frameworks, and cross-supplier KPI reporting dashboards. Operating Model Transformation: Retained organisation... 
    Contract work
    Work experience placement
    Live in
    Work at office
    Local area

    Accenture

    Arlington, VA
    4 days ago

  • Modern Service Management Assoc Director

     ...brokering a pragmatic synthesis of bothSkills:ITIL Governance & Service Control: ITIL 4 framework design across core practices, SLA/OLA/XLA outcome metrics, and CMDB asset governance for automation and AI.Automation, AIOps & Agentic Ops: AIOps platform strategy (event... 
    Work experience placement
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Arlington, VA
    2 days ago

  • Health Provider Revenue Cycle Manager

     ...prior authorization reform.Stand up or transition clients to managed services and extended business office (EBOS) models, including SLA/OLA design, staffing governance, playbook development, and vendor performance management.Support technology enablement across provider IT... 
    Live in
    Work at office
    Local area
    Shift work

    Accenture

    Arlington, VA
    2 days ago