Job Description

Job Description

About the Organization

Out & Equal is the premier nonprofit organization working exclusively on LGBTQ+ workplace equity, inclusion, and belonging. Through our worldwide programs, Fortune 500 partnerships, and transformative convening events, such as our annual Workplace Summit, we help LGBTQ+ people thrive and support organizations creating a culture of belonging for all.

Job Title: Salesforce Administrator

Position Level: IC4

Position Summary

Out & Equal seeks a certified Salesforce Administrator to join our team to ensure our company capitalizes on the benefits offered by this innovative CRM system; who can understand both our current setup and our business objectives, to quickly identify areas of improvement. The successful candidate will have a strategic focus with a proven ability to analyze, design and optimize processes utilizing the Salesforce platform, increasing user adoption and driving best practices.

Salesforce Administrator responsibilities include creating user accounts, maintaining our sales databases and training staff on the effective use of Salesforce products.

Ultimately, you will work with a small team of IT professionals to ensure our organization utilizes different tools and capabilities offered by Salesforce effectively and efficiently.

Reports To: VP of Technology

Supervisory Role: N

Core Job Competencies:

Vendor management  
Leveraging technology effectively 
IT Project Management 
Software support and maintenance

Duties and Responsibilities:

Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
Resolve user support tickets
Identify and gather requirements from users and stakeholders
Support team members and monitor user adoption of Salesforce tools in our organization
Provide ongoing user training and create training materials as needed
Gather requirements and provide feedback on operational impact
Develop and implement automated marketing campaigns
Communicate effectively on task and project statuses
Provide best practice recommendations
Design scalable best practice solutions
Develop project roadmaps
Clean data and dedupe using Demand Tool
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Understanding of basic triggers/Apex code knowledge
Sandbox environment management
DevOps/release management experience
Identify unused or underutilized platform features
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
Technical documentation

Management of integrated applications and third party suppliers including SurveyMonkey, Stova, DocuSign, and more
Develop process flow diagrams for our business verticals

Minimum Requirements, Skills, and Qualifications

NPSP experience
Extensive experience in the administration and maintenance of Salesforce systems
Experience in performing Salesforce upgrades and ensuring successful integration
Exceptional ability to create and maintain Salesforce databases
In-depth knowledge of Salesforce products and their functionalities
Deep understanding of Business and Data analysis
Experience in change management

Preferred Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):

Effective collaborator across teams
Lifelong learner who is comfortable with independent learning
Interest in and commitment to using intersectional approaches to promote Out & Equal’s mission of workplace inclusion
Detail-oriented and quality-focused
Experience with LGBTQ issues and communities
Experience handling sensitive and confidential information
Adaptive and willing to take on a variety of new assignments

Ability to successfully prioritize, manage, and execute multiple work streams with accuracy
Ability to work effectively both independently and as part of a team;
Ability to produce results despite changing or ambiguous circumstances
Thrives working with and supporting a diverse workforce
Ability to take initiative
Ability to think critically and problem solve
Able to communicate effectively
Experience with Account Engagement and Experience Cloud are preferred.

Required Technology:

Office 365
Salesforce

Preferred Technology:

Asana
Slack
Viso or similar software

Language(s): English

Minimum Education: Bachelor’s degree in Computer Science or related field; equivalent amount of experience can be substituted for degree.

Minimum Years of Relevant Experience: 6 years

Licenses/Certifications: N/A

Location: Remote, DC or San Francisco base preferred. Must be able to work EST hours

Exemption Status: Exempt

Position Type: Full-time, regular

Salary:

Typical hiring range for high cost of living locations (DC/CA/NYC): 95,000.00-120,000.00
Typical hiring range for all other locations: $80,750.00 - $102,000

Required Travel: 10%

Equal Opportunity Statement

Out & Equal is committed to a diverse, inclusive, and equitable workplace where all people belong and thrive. Out & Equal Workplace Advocates is an equal opportunity employer and does not discriminate based on any of the following: physical appearance, race, color, age, sex, sex characteristics, sexual orientation, gender identity, gender expression or gender characteristic, socioeconomic status, religion or religious creed, criminal history (except in circumstances relevant to a job), ancestry, genetic information or predisposing genetic characteristics, national origin, medical condition, physical or mental disability, AIDS/HIV status, political activities or affiliations, military service or veteran status, marital status, parental status, familial status or family responsibilities, family structure, pregnancy or pregnancy-related conditions, childbirth, reproductive health decision, domestic violence victim status, retaliation for opposing unlawful discriminatory practices, or any other classification protected by federal, state, and local laws and ordinances.

THE ABOVE CATEGORIES ARE MEANT TO CONVEY COMPLIANCE WITH THE FEDERAL, STATE, AND LOCAL EEO LAWS IN WHICH WE OPERATE AND NOT MEANT TO INCORPORATE EVERY TYPE OF POTENTIAL EMPLOYMENT DISCRIMINATION. WE STRONGLY ENCOURAGE LGBTQ+ CANDIDATES AND INDIVIDUALS FROM HISTORICALLY MARGINALIZED COMMUNITIES TO APPLY. REQUESTS FOR RELIGIOUS OR DISABILITY ACCOMMODATION SHOULD BE DIRECTED TO HR@OUTANDEQUAL.ORG.

Powered by JazzHR

G2n8wPT7FP