Salary : $66,633.50 - $88,289.40 Annually

Location : County of Culpeper, VA

Job Type: Full Time

Job Number: 3140-2024-0528M

Department: E911 Operations

Opening Date: 05/28/2024

Closing Date: Continuous

FLSA: Exempt

Job Summary

Purpose

An employee in this position serves as the Operations Manager (ECOIV) for the Culpeper County Public Safety Communication's Center (Center.) The ECOIV assists in the management of shift operations and personnel. The ECOIV works as an essential staff member, being the first of the first responders that the community interacts with in reporting emergencies in Culpeper County.

Chain of Command

The ECOIV reports directly to the ECOV and is responsible for supervising all ECs level III, II, I, Ts. placed on his/her shift.

Job Functions

Job Description - Essential Functions

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Oversees/supervises the daily operations and personnel on his/her assigned shift/s
Oversees the work schedules for personnel on his/her assigned shift/s
Assists in developing/modifying/maintaining policies, procedures, rules, regulations, operational plans, and training material.
Assists with the administration functions for the Center and its personnel.
Assists in liaison activities with all agencies/persons regarding all operations of the Center.
Assists in the training, certification, coaching, and mentoring for new employees.
Assists in the continuing education for all personnel on his/her assigned shift/s
Assists in the Quality Assurance/Quality Improvement Programs
Trains to make lifesaving decisions and provide clear directions and advice, including pre-arrival medical instruction when needed.
Answers emergency calls and other calls from the community as well as dispatching law enforcement, fire and rescue, animal control and all other required resources

Uses a wide variety of cutting-edge technology systems, including but not limited to computer aided dispatch (CAD), 9-1-1 telephone system, 9-1-1 text messaging, TDD, GIS mapping and aerial photography, public safety radio systems, law enforcement data systems, alerting and notification systems, etc.

Job Description - Supporting Functions

Assists in public education on the Center's operations and Public Safety Communications as a whole.
Performs other duties as required/assigned.
Required Knowledge, Skills, & Abilities
- By the end of the probationary period, thorough knowledge of the policies, procedures, processes, laws, ordinances, and regulations affecting public safety communications, and the ability to apply them appropriately.
- By the end of the probationary period, skill in operating all equipment, systems, and consoles to receive, record, and monitor data about public safety communications.
- Ability to quickly assess the scope and magnitude of an emergency.
- Ability to demonstrate understanding, compassion, and empathy.
- Ability to act quickly and decisively.
- Ability to work calmly and effectively under stress.
- Ability to exercise tact and sound judgement.
- Ability to exercise confidence and authority.
- Ability to speak clearly and concisely in English.
- Ability to establish and maintain good working relationships with co-workers, outside agencies, and the public.
- Ability to lead and supervise employees in the department under normal and complex emergency situations.
- Ability to instruct, mentor, and coach employees in the department.
- Ability to communicate the organization's mission.
- Ability to develop, plan, create, write, and organize training materials, training curriculum, policies, and procedures.
- Ability to be flexible and cooperative for shift assignments/movements/changes.
- Ability to work all shifts: day, night, rotating, permanent, weekends, holidays, etc.
- Ability to show initiative.
- Ability to exercise time management.
- Ability to follow curriculum, orders, verbal, and written direction.
- Ability to multitask multiple technology systems at the same time and in a timely manner.
- Ability to wear a headset.

Qualifications

Minimum Qualifications & Experience

Education & experience equivalent to a high school diploma or GED
Must possess a Valid Virginia's Driver's license.
Must successfully complete criminal history background investigation, including fingerprinting, to include no felony convictions, no serious misdemeanor convictions. All convictions shall be reviewed on a case-by-case basis.
A psychological examination designed to assess the emotional stability and psychological fitness of each candidate will be conducted prior to appointment, using valid, nondiscriminatory procedures. Only qualified licensed professionals will be used to assess the emotional stability and psychological fitness of candidates. These assessments will assist in eliminating candidates who may not be able to carry out their responsibilities or endure the stress associated with employment in this field. The examination results will show the candidates as either Recommended, or Not Recommended.
Must have completed and/or be certified in the following:
1. FEMA Courses - IS-100, IS-200, IS-700, IS-800
2. AHA BLS CPR
3. DCJS Communications Basic
Must successfully obtain and maintain certifications within a reasonable time frame after being hired/promoted:
1. FEMA Courses - ICS-300, ICS-400
2. APCO PSTI - Public Safety Telecommunicator I
3. APCO EMD - Emergency Medical Dispatch
4. APCO FSC - Fire Service Communications
5. APCO CTO - Communications Training Operator
6. APCO Supervisor
7. All other certifications required/assigned.
At least three (3) years of experience in a Public Safety Communications Center; Performing call-taking, dispatching, and data entry.
Must successfully participate in and complete the Center's hiring/promotional process
Must have satisfactory ratings/remarks on the last three job evaluations.
No infractions resulting in disciplinary action within the last 24 months.

Ideal Experience & Certification

At least one year of experience as an ECOIII, Shift Supervisor or equivalent, and/or an ECOII, Communications Training Operator or equivalent in a Public Safety Communications Center; Supervising, training, and performing call-taking, dispatching, and data entry.
One or all the following Leadership/Management Certifications:
1. APCO RPL - Registered Public Safety Leader
2. APCO CPE - Certified Public Safety Executive
3. NENA ENP - Emergency Number Professional
4. NENA CMCP - Center Manager Certification Program

Working Conditions & Disclaimer

Work Conditions:
This position classifies the physical exertion requirements as light. Must be able to life 5-10 pounds. Must be able to operate office and computer equipment; may involved extended periods of time at a keyboard or workstation. Must be able to communicate orally and perceive and discriminate color or shades of color.

Work Location & Schedule

The majority of work shall be performed at the Center, 14022 Public Safety Ct, Culpeper VA 22701.

Duties are normally performed in an office setting; Hours of operation are normally 8 hours a day. Must work a shift that overlaps day shift and night shift. The person in this position is subject to working any shift assigned, overtime, being held over, or called back for disasters, local emergencies, or special events, and short staffing. Frequent contact with the public, police, fire, and emergency medical service providers is necessary. Occasional contact with other federal, state, and local government agencies is required. These contacts may require considerable skill in diplomacy, tact, or discretion.

Some paid travel may be required for educational purposes and other job-related duties required/assigned.

Disclaimer:

This above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications as required of employees assigned to this job.

Culpeper County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Culpeper County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

The above information in this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications as required of employees assigned to this job.

COUNTY OF CULPEPER BENEFITS

There are a wide variety of benefits available to full time employees. These benefits include medical, dental, retirement, life insurance, optional life and disability insurance plans, flexible spending accounts, and a deferred compensation program.

RETIREMENT As a condition of full time employment, each individual is enrolled in a retirement plan with the Virginia Retirement System that provides a monthly benefit to all retirees for life. VRS Plans 1 and 2 and the VRS Enhanced Hazardous Duty plans are defined benefit plans. The VRS Hybrid plan consists of both a defined benefit plan and a defined contribution plan.

All individuals, as a condition of employment, are required to contribute 5% of their gross salary into their retirement account each month.

LIFE INSURANCE The County of Culpeper provides a basic life insurance plan for all eligible employees. The coverage amount is an employee's annual salary, rounded up to the next highest thousand, then multiplied by 2. The County pays 100% of the cost of this benefit.

MEDICAL INSURANCE The County provides 2 medical plans that are offered through Anthem; HMO & HSA. Both provide various benefits to meet anyone's needs.

Health Keepers (HMO)
Lumenos HSA (PPO)

DENTAL INSURANCE The County offers three comprehensive dental plans for employees and their eligible dependents.

HOLIDAY/VACATION/SICK ACCRUALS The County offers 13 paid holidays per year. Vacation and sick accrual depend on the agency, office or department in which an individual is employed.

PAY FOR PERFORMANCE The County currently utilizes a merit pay system to determine employee salary increases.

SHORT TERM DISABILITY The County offers basic income protection through Anthem in the event an employee is unable to perform the essential functions of his or her position. Employees are paid 60% of their gross salary up to 76 days after a 14 calendar day waiting period is met. There is a 7 day waiting period for employees who are covered under the VRS Hybrid plan.

LONG TERM DISABILITY The County also offers additional income protection that will continue beyond the short term disability period until an employee is able to return to work or reaches retirement age. Employees are paid 50% of their monthly salary. This coverage is provided for a nominal cost to employees covered under VRS Plans 1 and 2 and the VRS Enhanced Hazardous Duty plan. This coverage is provided at no cost to all employees covered under the VRS Hybrid plan.

VOLUNTARY INSURANCE PROGRAM The County offers voluntary insurance programs through a variety of insurance carriers. These include:

Personal Accident Indemnity Plan
Cancer Plan
Whole Life Insurance
Critical Illness Plans

FLEXIBLE SPENDING ACCOUNT The County offers a Flexible Spending Account (FSA) that allows employees to set aside up to $2,500 annually, on a pre-tax basis via payroll deductions, to pay for eligible medical, dental or vision expenses not covered by the benefit plans. This program is regulated by the IRS and runs concurrent with the benefit plan year. Open enrollment is held annually.

DEPENDENT CARE ASSISTANCE PROGRAM The County offers a Dependent Care Assistance Program that allows employees to set aside up to $5,000 annually, on a pre-tax basis via payroll deductions, to pay eligible dependent care expenses. This program is regulated by the IRS and runs concurrent with the benefit plan year. Open enrollment is held annually.

DEFERRED COMPENSATION The County offers a 457 through Nationwide as another alternative to set aside money for retirement.

WELLNESS PROGRAMS All eligible employees and their dependents are able to receive a flu shot each year. This program is free to employees, and offered at a nominal charge for spouses and dependents 18 and older.

This employer uses E-Verify
For more information please go to:

01

The supplemental questions are a very important first step in our screening process. Therefore, you are required to complete these questions so that we may initially determine your eligibility for this position. A lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. This means you will be ineligible for further consideration in this recruitment process. Please check:

02

Have you ever been convicted of the following?

Felony
Misdemeanor, excluding traffic violations
Traffic violations
None of the above

03

AUTHORIZATION TO CONDUCT A BACKGROUND INVESTIGATIONI hereby give the County of Culpeper and its representatives permission to conduct a background investigation which may include but is not limited to contacting references, former employers, and educational institutions; performing criminal history, child protective services, and driving record history check. I understand that this information will be used, in part, to determine my eligibility for employment and/or volunteer opportunities with the County. I also understand that as long as I remain an employee/volunteer, the criminal history records check may be repeated at any time. I understand that I will have an opportunity to review the criminal history as received by the County of Culpeper, and a procedure is available for clarification, if I dispute the record as received. I further authorize the County to rely upon and use, as it sees fit, any information received from such contacts, and the information contained may be disseminated to other agencies, non- governmental organizations or systems on a need-to-know basis for good cause as determined by the organization.In additional to authorizing the release of the information above, I hereby fully waive any rights or claims I have or may have against the County of Culpeper and any facility that disclosed information, and each of their officers, directors, employees, and agents and hold them harmless from and against any and all liability, claims, or damages that may directly or indirectly result from the use, disclosure or release of any information by any person or party, whether such information is favorable or unfavorable.

I acknowledge that I have read this authorization and release, fully understand it, and voluntary agree to its provisions.

04

Your social security number is required to conduct a background investigation for this public safety position. Please list your social security number below.

05

Do you have a GED or High School Diploma?

06

Have you ever applied for this position before?

Required Question