Job Details

Level
Experienced

Job Location
UUTN - Chattanooga, TN

Position Type
Full Time

Job Category
Customer Service

Description

Job Title: Records Analyst Associate

Reports To: The Records Analyst Associate will report to the Records Operations Supervisor, Client Service Manager, or equivalent leadership.

Job Overview:

This position will support the records administration program under the direction of the site Records Administration Supervisor. Coordinate efforts with records team(s) at all client locations.

Location: Portland, ME; Chattanooga, TN; Columbia, SC

Duties and Responsibilities:

Oversight of Preservation Exception Request administrative responsibilities; ensure timely processing of client requisitions within ServiceNow.
Administer and coordinate physical record destruction process for records team under direction of supervisor; data collection, report distribution, and destruction practices.
Maintain documentation and capture metrics for client reporting.
Enhance and maintain client enterprise records management platform; support client testing and enhancements and ensure data continuity.
Supports the organization's life-cycle of information, including the creation, use, maintenance, retrieval, storage and destruction of information.
Ensure compliance with clients records and information management policies and procedures.
Develop, deliver, and maintain training presentations and materials on records and information management policies and practices.
Collaborate with various departments to locate and retrieve records as needed.
Participate in special projects related to records and information management.
Support other duties as assigned.

Competencies:

Demonstrated proficiency in analyzing data, problem identification and resolution, and ability to generate clear, concise reports indicating key issues.
Strong data management skills
Proven customer service, negotiation, and training skills
Strong oral and written communication skills
Excellent computer skills including advanced knowledge of Microsoft Office
Strong attention to detail, ability to adapt quickly to change, and make accurate business decisions.
Experience in records and information management or related fields.
Ability to use organization Records & Information Management (RIM) applications.
Ability to partner with other departments, such as legal, Information Technology, Privacy, Compliance, Internal Audit, and other business areas.

Qualifications and Education Requirements:

High School diploma (or equivalent) required.
Bachelor's degree or knowledge of records and information management disciplines, professional certifications preferred.
Experience with document management and content management applications, 3-5 years.
Management of processes and projects involving analysis, reporting, and follow-up.
Demonstrate excellent verbal and written communications, with the ability to communicate with a variety of individuals and personalities at all levels.

Physical Demands:

Ability to endure exposure to dust and varied environmental conditions.
Ability to walk, bend, kneel, stand, and/or sit for an extended period.

Manual dexterity required for performing standard office duties (grasping, pinching, pulling, keying, etc.).
Ability to frequently lift and or move 40 lbs. or greater.

Travel: None

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Qualifications