Technical Services Engineer

JOB-10044840

Anticipated Start Date

Dec. 1, 2025

Location

Houston, TX

Type of Employment

Direct Hire

Employer Info

A leading technology company specializing in high-performance protection relays and power system recorders for the global energy sector. The organization delivers best-in-class solutions for protecting electrical power systems and is trusted by utilities and industrial operators worldwide.

Known for engineering excellence, product reliability, and innovation, the company plays a critical role in ensuring the stability and safety of modern power grids. The company offers a dynamic, growth-oriented environment for professionals driven to make a meaningful impact in the energy sector.

Job Summary

Our client seeks a professional, innovative, and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our customer interface.

Job Description

Help customers apply Company products through visits, demonstrations, training courses, and telephone contact
Meet with our customers to determine the feature sets that our products need to have to succeed in the marketplace and provide this information to the Marketing Team
In collaboration with the other Technical Services Group members, support customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations, etc.
Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
Assist in the preparation and presentation of successful proposals for Company products, services, and systems
Be a secondary customer contact on primarily technical matters
Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving Company products, both on-site and from Client offices
Participate in industry technical meetings such as NASPI, IEEE PSRC, etc.
Provide input to the content for manuals, datasheets, ordering guides, and other literature used by customers
Provide suppport for Company marketing, sales, application engineering, and development activities
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Develop and maintain an expert level of knowledge about Company products and solutions for electric power system protection and automation
Complete assigned work within agreed schedule and budget to a high level of quality
Assume the Project Management role on assigned projects
Fulfill supervisory duties as assigned
Other duties as assigned

Skills Required

3-5 years of experience working with relays and recorders
Working knowledge of electric power systems and practices, and philosophies
Working knowledge of protective relay applications at a utility or engineering firm and industry practices
Experience with EMTP, load flow, and short circuit studies
Passion for our customers to see them and the Company succeed
Excellent technical training, speaking, and writing skills
Ability to work cooperatively in a team environment
Very strong computer and business software skills
Exceptional organization and "get it done" skills

Preferred Technical Qualifications:

Experience with electric power transmission, distribution, and generation systems
Experience in power systems protective relay and fault recorder use involving transmission lines and substations
Knowledge of advanced communication protocols and communication system architecture
Experience being a part of project teams and leading teams
Expert knowledge of system protection, integration, and automation applications
Experience using Company relay products for the last few years

Education/Training/Certifications

B.S. in Electrical Engineering is mandatory

Additional Requirements

Background check results satisfactory to the Company
Negative drug test result(s)
Work Hours: 8:30 am - 5:00 pm

Pay Rate/Salary

$100K - $160K annually depending on experience

HireResource Staffing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.