Salary: $80,344.16 - $109,046.08 Annually

Location : High Point, NC 27260

Job Type: Full-Time

Job Number: 6910

Department: Comm & Info Services Administration

Opening Date: 03/11/2024

Closing Date: Continuous

Job Description

The IT Network & Security Manager oversees all aspects of the city's technological infrastructure-including, but not limited to-the city's: local area network, wide area network, metropolitan area network, and its next-generation mesh networks.

The IT Network & Security Manager oversees the operations of and provides guidance to the department's Network & Security Division.

The IT Network & Security Manager is responsible for the city's overall cyber security strategy, implementation, and enforcement.

Work is performed under the general supervision of the IT Services Assistant Director.

Essential Tasks

Tactical

Determines and enforces the city's networking standards.
Monitors and analyzes the performance of all network systems, (LAN, WAN, and Security appliances) and directs their maintenance and enhancement efforts.
Installs, configures, tests, labels, diagrams, documents, and maintains LAN/WAN system hardware/software and other related equipment.
Ensures the availability of network and security staff to address after-hours issues/maintenance.
Determines causes of errors and applies appropriate and necessary corrective action.
Answers trouble calls, analyzes problems, assesses user requests, and provides resolutions for network users.
Performs on-site visits to perform and/or oversee service and maintenance of network assets and infrastructure.
Aid in the implementation of technical and procedural controls that allow the city to operate in a safe and controlled manner.
Respond to cyber threats and notify city personnel and other agencies, as required, of incidents.

Strategic

Defines, reviews, and updates standards, processes & procedures for selection, implementation, and support of the City's network and security infrastructure.
Develops and maintains the department's Disaster Recovery Plan.
Works with stakeholders to develop a comprehensive cyber security strategy.
Aids in the revision of the city's IT Policy.
Enforces cybersecurity-related policies.
Ensures all divisional work is performed in accordance with OSHA and the city's Safety Standards & Policies.

Qualifications

Required
- Formal Education
  - Completion of a bachelor's degree program at an accredited college or university in computer information systems or related field.
- Professional Experience
  - 3+ years' IT operations experience with overseeing major aspects of large-scale technological projects.
- Valid North Carolina Driver's License.
Preferred
- Strong interpersonal skills and the ability to effectively communicate (written/verbal) & collaborate with personnel, administrators, and leadership.
- Familiarity with information security regulations, including HIPAA/HITECH, CJIS, and PCI.
- Understanding of InfoSec principles and industry best practices.
- Experience developing & managing organizational budgets.
- Working knowledge of one or more programming and/or scripting languages.
- Understanding of 911 telecommunications operations and radio transmission systems.
- Strong knowledge of project management principles.

Special Requirements

Physical Requirements

Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.

Visual Abilities - The ability to perceive via eyesight is required for this position:

Acuity, Far - Clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
Acuity, Near - Clarity of vision at 20 inches or less. Must be able to see work-related business documents nearby.
Depth Perception - Three-dimensional vision and the ability to judge distance and space relationships.
Field of Vision - The area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
Accommodation - Must be able to adjust the eye lens to glance quickly.

Physical Strength - Degree of physical demands typically associated with this position include:

Light Work

Exerting up to 20 pounds of force occasionally; and/or
Exerting up to 10 pounds of force frequently; and
A negligible amount of force to handle or move materials related to the position.

Mental Activity/Requirements

Reasoning
Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend and respond to a variety of situations in a timely fashion, and exercise good judgment.

Mathematics Ability
Using arithmetic and/or Statistics: Ability to direct and oversee the use of arithmetic and/or statistics in the preparation of a variety of high-level reports.

Language Ability
Write: Ability to write letters, memos, and reports in English.

Read: Ability to read manuals, instructions, directions, report information, budget information, personnel forms, benefit booklets, requisitions, purchase statements, payroll information, computer designs and programs, calendars, recording forms, correspondence, invoices, ordinances, safety requirements, regulations, and various other documents-in English-as they relate to this classification.

Speak: Ability to be conversant in voice and diction to participate in discussions with subordinates, personnel, and City leadership in person and via phone and/or video chat.

Environmental Conditions
Hazards
No hazards are associated with this job.

Physical Surroundings
The worker is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes, however, on occasions the worker does have responsibilities outside the building and will be exposed to the various weather conditions.

Machinery/Tools/Work Aids/Other Equipment
Data communication systems include copiers, printers, fax machines, calculators, pens, pencils, computers, Personnel Resolution, ordinances, manuals, scheduling forms, telephone, telephone directory, and other work aids related to the job.

Disclaimer
This job description may not be all-inclusive, as jobs evolve over time to meet the ever-changing needs of the City of High Point's workforce. This job description neither intends to nor creates a contract or offer of employment to any individual. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the City of High Point. Candidates selected for employment must pass a background screening as well as a pre-employment physical to ensure medical clearance to perform the essential functions of the job prior to receiving a full offer of employment.
The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.

City of High Point - Benefits Overview Statement

The City of High Point offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. Employees in designated part-time positions may participate in some of the benefit programs offered to regular full-time employees.
Access the following link to view City of High Point Benefits and links to Benefit sites:
Benefits Overview

The Benefits Handbook provides a summary of benefits for City of High Point Employees. Benefits Booklet =

01

By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section.

Yes, I understand
No, I do not agree

02

Do you have a four-year degree in Information Technology or a related field?

03

Do you have verifiable experience in a position responsible for managing large-scale networks and technological infrastructure?

04

If you answered YES to question #3, please indicate where you obtained verifiable experience. If you answered NO, please enter "N/A"

05

Please indicate your experience with the following equipment and network architectures: (Check all that apply)

WAN & LAN Networks
DCN Networks
Wireless Networks
Mesh Networks
CAN Networks
Modem Configuration
Modem Troubleshooting
Firewall Configuration
Firewall Troubleshooting
Router/Gateway Configuration
Router/Gateway Troubleshooting
Switch/Bridge Configuration
Switch/Bridge Troubleshooting

06

This position requires the successful candidate to be able to support systems and applications which could require evening, weekend, and/or holiday hours. Are you able to work evenings, weekends, and holidays as needed?

Required Question