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- ...Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigates root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and...SuggestedWork at officeLocal areaRemote workWorldwide
- ...security policies and standards Provide engineering support for complex projects that leverage NTT DATA Identity platforms, and perform root causes analysis on any system incidents Ensure processing and response to IAM requests to deliver premium services to the...SuggestedWork at officeRemote workFlexible hours
- ...procedures, Life Saving Rules and internal reporting standards. Lead accident, incident, HPLE, recordable and LTI investigations; perform root cause analysis and define corrective actions. Coordinate and conduct safety governance forums (Safety Committees, Safety Steering...SuggestedFull timeLocal area
- ...security policies and standards Provide engineering support for complex projects that leverage NTT DATA Identity platforms, and perform root causes analysis on any system incidents Ensure processing and response to IAM requests to deliver premium services to the...Suggested
- ...checks, capacity planning, and maintenance to ensure service availability. • Provide second-level support for complex incidents and root cause analysis. • Execute approved changes with documented risk assessments and mitigation plans; ensure proper change...SuggestedWork at officeRemote workFlexible hours
- ...Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigates root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and...SuggestedWork at officeLocal areaRemote workWorldwide
- ...seeking a [[Service Desk Senior Associate with German & English]] to join our team in [[Romania]]. Identify issues, investigate root causes and recommend solutions to reported problems - • Provide technical guidance in activities associated with identifying, prioritizing...SuggestedWork at officeLocal areaRemote workFlexible hoursShift work
- ...Troubleshoot complex sync, access, sharing, and performance issues Resolve escalations from Level 1 support within agreed SLAs Perform root cause analysis and implement preventative solutions Administer OneDrive settings via Microsoft 365 and SharePoint Online admin...SuggestedWork at officeRemote workFlexible hours
- ...cloud telephony systems. - Provision, configure, and troubleshoot managed phones and ATA devices. - Monitor system health, conduct root cause analysis, and resolve incidents. - Collaborate with internal Teams and vendors. - maintain documentation and ensure compliance...SuggestedWork at officeRemote workFlexible hours
- ...Responsibilities Include: Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions Provides technical guidance in activities associated with identifying, prioritizing, and...SuggestedWork at officeLocal areaRemote workShift workNight shiftWeekend work
- ...maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software. Performs root cause analysis on failed components and implements corrective measures. Provides ongoing information to leadership, customers,...SuggestedWork at officeRemote workFlexible hoursShift workWeekend work
- ...encoding, delivery, and playback issues Investigate and resolve incidents escalated from Level 1 support within agreed SLAs Perform root cause analysis and implement preventative and permanent fixes Monitor stream health, latency, bitrate, QoS/QoE, and service...SuggestedPermanent employmentWork at officeRemote workFlexible hoursNight shift
- ...meeting spaces. Key Roles & Responsibilities Act as Level 3 escalation for Surface Hub and Microsoft Teams Rooms incidents Lead root cause analysis for recurring or high-impact meeting room issues Design, standardise, and govern MTR and Surface Hub room...SuggestedWork at officeRemote workFlexible hours
- ...devices. Serves as the technical resource for technologies which may span the enterprise. Leads complex troubleshooting efforts and root cause analysis. Supports end user architecture to proactively automate, streamline and simplify processes and routine tasks....SuggestedWork at officeRemote workFlexible hoursShift work
- ...(Near Miss, First Aid, Stop Work, etc.) Generating Safety Alerts for location incidents and processing group alerts Moderating Root Cause Analysis (5 Why’s; Ishikawa) Conducting training for visitors, contractors, and employees Auditing implementation of group...SuggestedFull timeFor contractors