Description:

Role Summary Hospitality Ambassador Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security. Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000+ employees, visitors, and partners).

Core Responsibilities

Front Desk / Lobby Operations

Serve as the main point of contact for employees and visitors
Provide high-level, professional service with a "heart for service" mindset
Handle inquiries, requests, and issues promptly and gracefully

Security & Access Management

Partner closely with Security to protect people and assets
Manage visitor check-in, badge assignment, and host notifications
Ensure strict adherence to access protocols and confidentiality

Guest & Service Coordination Support: Vendor deliveries (packages, catering, personal items) Special requests and VIP interactions Call center support (phone inquiries)

Program & Operations Support

Manage programs like: Parking placards
Clipper Cards / transportation
Lobby amenities
Support multiple lobbies (flex/rover coverage as needed)

Logistics & Additional Duties

Support gnExpress delivery service (document handling/distribution)
Maintain lobby supplies
Assist with projects and process improvements

Key Competencies

Exceptional customer service / hospitality mindset
Strong communication & interpersonal skills
Ability to handle sensitive/confidential information with discretion
Adaptability + multitasking in fast-paced environments
Problem-solving / solution-oriented thinking
Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
Continuous improvement mindset

Qualifications

Bachelor's degree (any field)
3 4+ years experience in: Corporate hospitality OR High-end service (luxury hotel, retail, concierge, etc.)
Strong proficiency in: MS Office + Google Suite
Ability to learn new systems (visitor mgmt, call center tools)
Valid CA driver's license

For applications and inquiries, contact:hirings@openkyber.com

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