Description

The City of Fremont's Human Services Department is recruiting for

Family Services Administrator

The Department

The Human Services Department (HSD) delivers and supports services by forging long-term community partnerships; engaging with and building the capacity of the community to do its own problem- solving; and leveraging financial and volunteer resources.

The Aging and Family Services Division (AFS) of HSD specifically supports older residents and their caregivers to live active, healthy lives in the Tri-City community. With input from local, older adults (age 55 years+) as our guide, the AFS team provides a continuum of supportive services, from health promotion activities to home-based end of life care. AFS has a Senior InfoLine that is answered in 4 languages (Farsi, English, Spanish and Chinese) that is often an entry point.

First Review of Applications

The first review of applications is June 3, 2024, at 12:00 p.m. (PT). This recruitment may close without notice after this date so interested applicants are encouraged to apply immediately. A resume and supplemental questionnaire (part of the online application) must be submitted with the completed City application.

To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Selection Process
The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov.

Contact Us
For additional information, please contact Human Resources Department at: humanresources@fremont.gov.

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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Family Services Administrator Class Specification

Definition

Under administrative direction from the Human Services Director, plans, organizes and directs a Division of the Human Services Department which provides specialized family services; and serves as a member of the department's management team.

Class Characteristics

This professional management classification in the Human Services Department may be assigned as Youth and Family Services Administrator, Aging and Family Services Administrator or Family Resource Center Administrator. Incumbent follows general guidelines or professional and administrative standards in accomplishing assignments; it is characterized by the responsibility to develop and implement mental and physical health and other social services that support self-sufficiency, strengthen families, help children achieve their optimal development, and help older adults remain independent and engaged in the community for as long as possible. Supervision for the Family Resource Center Administrator is jointly provided by the Human Services Director and leadership team of the Family Resource Center. Review of work is occasional or on a problem basis with incumbents presenting alternative courses for policy decisions. Routine and unusual problems are handled within the context of general plans, broad policies, budgetary limitations and professional standards. Successful performance is measured by total results. This classification is distinguished from Human Services Director by the latter's responsibility to plan, organize and direct the work of the Human Services Department, and from Clinical Supervisor by the latter's responsibility to supervise counseling or social work staff, to monitor the implementation of professional standards, and to provide training and direction to professional staff and interns. Assigned duties and responsibilities of this position are performed primarily in an office environment, requiring the ability to read and understand complex written documents including laws, rules, and regulations; to use computers and computer software, and telephones; and to develop effective working relationships with individuals from a variety of ethnic and socio-economic backgrounds.

Essential Functions

All Assignments:

Leads the work of a Division charged with the responsibility to develop and implement programs to support families and individuals of all ages.
Assesses program needs and existing/projected capabilities and develops resources to meet their needs.
Establishes policies, priorities and standards of practice for service team programs, including training, project monitoring, evaluation and cost effectiveness.
Develops procedures for collaborative/service integration projects.
Conducts/participates in multi-agency case consultations and staff orientation and training.
Supervises multi disciplinary staff such as Clinical Supervisor, Counselor, and Administrative Assistant.
Provides technical assistance to increase capacity of the community to problem solve, and assists in organizing services to meet the community's needs.
Develops and integrates new programs into agency administrative structure and service delivery system.
Interprets policies and procedures for staff.
Ensures compliance with laws, regulations and professional standards.
Prepares or directs the preparation of a variety of narrative and statistical reports.
Evaluates and recommends staffing levels.
Plans, organizes, assigns, reviews, and evaluates the work of assigned staff.
Prepares and submits funding proposals.
Writes grants, planning documents and program effectiveness reports, and ensures that the grant requirements are understood and met by appropriate staff.
Prepares and justifies budget requests, and ensures Division operates within budget.
Analyzes and interprets proposed and enacted legislation and regulations.
Recommends and implements new/revised policies, programs and procedures.
Represents the program/department to the community, other agencies and service providers, the City Council and other appropriate legislative bodies.
Develops and implements a service marketing program.
Participates in service team program planning and policy formulations.
Assists in establishment of goals and evaluating Division services.
Provides staff support for relevant Advisory Boards, Commissions, or Committees.
Works in close collaboration with other management staff to ensure that clinical issues are performed within a team orientation.
Works collaboratively with non-profit organizations in the Community including County and State level regional bodies and taskforces.

Youth & Family Services Assignment:

Plans, organizes, and manages counseling and psychotherapy services provided at multiple sites including schools and the Fremont Police Department.
Designs and directs implementation of a system of services to meet program/community mental health needs.
Serves as an advocate on behalf of families of all kinds such as families where young persons are being raised.

Aging & Family Services Assignment:

Plans, organizes, and manages social work and counseling services.
Designs and directs implementation of programs such as Pathways to Positive Aging to meet program and community needs.
Serves as an advocate on behalf of families of all kinds such as families with dependent older adults and grandparents raising grandchildren.
Establishes and maintains a continuum of programs and services for older adults:

o Services for Well Elderly including: Oversees operations at the Multi-Service Senior Center(s); develops and implements operational policies and procedures; identifies program needs and develops and oversees implementation of a variety of programs and services targeted to the needs of older adults; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response.
o Services for Frail Elderly including: Develops and implements operational policies and procedures for service coordination among the Friendly Visitor, Companion for Life, Senior Peer Counseling, Para transit, and other City programs; monitors and evaluates program performance; reviews existing programs for immediacy and applicability, directing revision as appropriate; coordinates programs with other agencies; provides effective problem assessment and client complaint response.

Family Resource Center Assignment:

Coordinates/oversees the Family Resource Center which is the center for multiple non-profit, State, County and City social service agencies which provide the following types of human services:

o Employment one-stop and self-sufficiency program, mental health counseling and parental support services, public health, child care referrals, immigration services, domestic violence prevention, and youth employment opportunity services.
o Staffing the Leadership Team and the Executive meetings.

Marginal Functions

Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

All Assignments:

Knowledge of: Group dynamics, team building, and problem solving techniques; principles and practices of program planning and evaluation; professional standards related to specialty; legislative/regulatory analysis and community liaison practices; public administration; budgeting; program design/justification/evaluation and supervision; principles and practices of supervision.

Ability to: Facilitate group interaction; develop and implement operational procedures; understand program objectives in relation to departmental goals; identify and analyze administrative problems and implement operational changes; evaluate program effectiveness; prepare budgets, funding proposals, grant requests and narrative and statistical reports using appropriate word processing and spreadsheet technology; develop and implement marketing and outreach programs; develop and implement customer satisfaction feedback systems; establish and maintain working relationships with individuals of diverse cultural and socio-economic backgrounds; work with representatives of community organizations, private service providers, state and other local government agencies; determine and evaluate levels of achievement and performance of staff and of the work unit; negotiate, develop and administer contractual agreements; implement affirmative action plan; determine course of action in stressful circumstances; manage complex budget with many funding streams; successfully work in and serve the needs of a diverse community.

Youth & Family Services Assignment:

Knowledge of: Youth and family counseling protocols; professional standards related to treatment of clients; the theories, principles, methods and techniques employed in the diagnosis and treatment of character and emotional problems; laws, regulations and practices governing the treatment of mental health clients.

Ability to: Plan, organize and direct mental health programs and services; understand, interpret and explain laws, regulations and policies governing mental health services; comply with the laws, regulations and professional practices governing mental health program services and operations; supervise staff engaged in clinical and support activity.

Aging & Family Services Assignment:

Knowledge of: Human behavior and gerontology; professional standards related to individual and group behavior, human growth and development; family relationships; the theories, principles, methods and techniques employed in the field of social work with older adults; laws, regulations and practices governing programs for older adults.

Ability to: Plan, organize and direct programming for older adults; facilitate group interaction; understand, interpret and explain laws, regulations and policies governing services for older adults; comply with the laws, regulations and professional practices governing older adult programs, services, and operations; supervise staff engaged in social work and support activity.

Family Resource Center Assignment:

Knowledge of: Social service delivery, intake and screening procedures, issues of client confidentiality and models of interagency collaboration; principles and processes for evaluating service delivery systems and continuous improvement; and dynamics of systems change; fundraising and financial management.

Ability to: Plan, organize and direct service delivery of multiple social service agencies; facilitate and manage change in a collaborative and team building manner; motivate others and act as a cohesive force; and establish and maintain an effective working relationship with fellow employees at all levels of the organization; supervise staff engaged in FRC operations and support activity.

Education/Experience

Any combination of education and/or experience which has provided the knowledge, skills and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be:

Youth & Family Services Assignment:

Possession of a master's degree from an accredited college or university in clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff.

Aging & Family Services Assignment:

Possession of a master's degree from an accredited college or university in social work, public health administration, public or hospital administration, counseling, rehabilitation, sociology or gerontology, and five years of progressively responsible experience providing human services, three years of which has been supervising professional staff.

Family Resource Center Assignment:

Possession of a master's degree from an accredited college or university in social services or human services, clinical psychology, social work, public health administration, public or hospital administration, and five years of progressively responsible experience in management of social or human services to families, three of which has been supervising professional staff.

Licenses/Certificates/Special Requirements

This classification requires the ability to travel independently within and outside of the City limits to fulfill the assigned duties and responsibilities.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Physical and Environmental Demands

Rare = < 10%, Occasional = 11-33%, Frequent = 34-66%, Constant = >66%

Sitting: Frequent – in office, car, meetings
Walking: Occasional
Standing: Occasional – may be frequent for long presentations
Bending (neck): Frequent – review papers
Bending (waist): Occasional
Squatting: Rare – access low drawers
Climbing: Never
Kneeling: Never
Crawling: Never
Jumping: Never
Balancing: Never
Twisting (neck): Occasional to frequent – during presentations/meetings
Twisting (waist): Occasional
Grasp - light (dominant hand): Occasional to frequent – papers/desk items
Grasp - light (non-dominant): Occasional
Grasp - firm (dominant hand): Rare – holding heavier items
Grasp - firm (non-dominant): Rare
Fine manipulation (dominant): Frequent – write/keyboard
Fine manipulation (non-dominant): Occasional - keyboard
Reach - at/below shoulder: Occasional
Reach – above shoulder level: Rare

Push/pull:
Up to 10 lbs. Rare
11 to 25 lbs. Rare – wheeled equipment cart for community presentations
26 to 50 lbs. Never
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Lifting:
Up to 10 lbs. Occasional to frequent
11 to 25 lbs. Rare – laptop, projector
26 to 50 lbs. Rare – Audio/visual equipment, boxes of papers 40 lbs.
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Carrying:
Up to 10 lbs. Occasional
11 to 25 lbs. Rare
26 to 50 lbs. Rare
51 to 75 lbs. Never
76 to 100 lbs. Never
Over 100 lbs. Never

Coordination:
Eye-hand: Required
Eye-hand-foot Not required
Driving: Required

Vision:
Acuity, near: Required
Acuity, far: Required
Depth perception: Required
Accommodation: Required
Color vision: Required
Field of vision: Required

Talking:
Face-to-face contact: Required
Verbal contact w/others: Required
Public: Required

Hearing:
Normal conversation: Required
Telephone communication: Required
Earplugs required: Not required

Work environment:
Works indoors, works outdoors (to meetings), exposure to extreme hot or cold temperature (outdoors), exposure to slippery or uneven walking surfaces (outdoors), using computer monitor, works around others, works alone, works with others.

Class Code: 6911
FLSA: Exempt
EEOC Code: 1
Barg. Unit: FAME
Probation: 12 months
Rev. 04/09

Salary

$128,732.91 - $173,801.82 Annually

Location

Fremont, CA

Job Type

Full-time, regular

Job Number

24HS04

Department

Human Services

Division

HSO-Senior Services Admin

Opening Date

05/10/2024

Closing Date

Continuous