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  • Zendesk Administrator

     ...the configuration clean as the team scales. Build the automation layer — design and maintain triggers, automations, macros, and SLA policies that route tickets to the right people at the right time. Connect the stack — manage integrations with the tools around... 
    Suggested
    Full time
    Remote work

    Maxana

    Brazil
    1 day ago

  • Project Manager

     ...code delivery. Metrics Management: Track and report on key health indicators, including squad velocity, support performance and SLA compliance. 2. Client Relationship & Business Alignment Continuous Partnership: Act as the primary point of contact for Client... 
    Suggested
    Full time
    Immediate start

    Ciandt

    Brazil
    27 days ago

  • Risk Manager, Brazil

     ...completeness, accuracy, and alignment with BCB regulatory standards; contribution to the BCB 260 annual fraud report ~ Regulatory SLA oversight for participant fraud investigation requests: review 1 LoD responses for adequacy, flag deficiencies, and ensure timely escalation... 
    Suggested
    Full time

    OKX

    Brazil
    18 days ago

  • Senior Network Operations Analyst

     ...Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence; Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents; Plan and... 
    Suggested
    Full time
    Worldwide
    Shift work

    Latitude

    Brazil
    14 days ago

  • Administrative and Support Specialist

     ...solicitações de acesso a sistemas e recursos, garantindo que as requisições sejam atendidas conforme as diretrizes contratuais e dentro do SLA . Garantir que todos os colaboradores recebam os recursos necessários dentro do tempo necessário. Realizar follow up com as á... 
    Suggested
    Full time
    Work at office

    Ciandt

    Brazil
    27 days ago

  • Sales Team Leader

     ...support their professional development. Operations & Administration Maintain excellent CRM hygiene, ensuring proper lead management, SLA compliance, and accurate pipeline management. Monitor the number of active leads and ensure efficient lead distribution.... 
    Suggested
    Full time
    Remote work
    Worldwide

    MyEdSpace

    Brazil
    a month ago

  • Director of Infrastructure, Security & IT Operations

    $229k

     ...stack Familiarity with credit union or financial services regulatory environment Experience managing IT support operations with SLA-driven workflows Background in Zero Trust architecture and IAM strategy Bilingual English/Portuguese (our engineering team is... 
    Suggested
    Full time
    For contractors
    Immediate start
    Remote work
    Home office

    WithClutch

    Brazil
    29 days ago

  • Outbound Performance & Client Success Lead - Cold Email

     ...Pipeline contribution Campaign performance improvement Reply and conversion performance Client satisfaction and account health SLA adherence and operational reliability Long-term account growth Why This Role Stands Out High ownership and direct impact on... 
    Suggested
    Full time
    Remote work

    Pavago

    Brazil
    1 day ago

  • Cold Email Specialist - Deliverability, Campaign Operations & Client Success

     ...positive-response rates Campaign conversion performance Client satisfaction and account health Domain and inbox reputation SLA adherence Campaign launch and QA accuracy Operational consistency across accounts Why This Role Stands Out High ownership... 
    Suggested
    Full time

    Pavago

    Brazil
    1 day ago