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- ...Programmes and Wellbeing Services clients. Main areas of responsibility include client retention and excellent customer experience, effective SLA adherence, client risk management, growth of the portfolio, project management of diversified services, and administration and...SuggestedFull timeContract work
- ...accounts OUTCOMES System uptime and performance targets met or exceeded across all accounts Technical issues resolved within SLA — zero preventable churn from technical failures Customers trained and fully adopted on current product features New locations...Suggested
- ...OT monitoring systems. Perform in-depth analysis on suspicious activities; create and manage cases/tickets. Ensure triage accuracy, SLA compliance, and detailed documentation. Incident Coordination & Response: Initiate incident bridges and manage real-time incident...SuggestedContract workRemote workNight shift
- ...stakeholder adoption of analytics products and self-service reporting. Reduced ad hoc reporting requests through reusable analytics assets. High pipeline reliability, SLA adherence, and data quality. For applications and inquiries, contact:****@*****.***...SuggestedContract workRemote work
- ...Technical Skills Experience with vulnerability management automation (ticketing workflows, remediation tracking, exception handling, SLA reporting). Cloud platform experience (AWS, Azure, and/or Google Cloud Platform), including security services and identity...SuggestedFull timeRemote work
- ...day-to-day AMS support for SAP Group Reporting, including incident management, problem resolution, and change requests in line with SLA commitments. Configure and maintain SAP Group Reporting objects including consolidation units, versions, hierarchies, elimination...SuggestedWork at officeRemote work
$60 - $70 per hour
...answer submitter questions, check completeness, track to resolution Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence Jira QA o Facilitate QA review of Jira tickets for completeness and correct classification Track findings, follow up...SuggestedHourly payWork at officeShift work$81k - $100k
...authors/maintains SOPs, runbooks, and knowledge articles while engaging directly with clients as needed to communicate status and ensure SLA and MTTR objectives are met within a 24x7 operations model. What You'll Do: Act as the final technical escalation for P1/P...SuggestedLive inWork at officeLocal areaFlexible hoursNight shift- ...Lockbox, and Revenue Recognition. Experience in Bank Statement Reconciliation and Cash Positioning. Knowledge of Subledger Accounting (SLA). Understanding of Oracle Financial Reporting Center (FRC), OTBI, and BI Publisher. Experience with Oracle BPM approvals. Familiarity...SuggestedContract workBank staffH1bLocal areaRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...Request, and Knowledge Management processes. Develop dashboards, KPIs, and service metrics to measure operational performance and SLA compliance. Collaborate with Agile, DevOps, and engineering teams to streamline service delivery. Coordinate testing, user...Suggested
- ...developing, and maintaining automated workflows in ServiceNow to improve vulnerability intake, triage, assignment, remediation tracking, SLA monitoring, dashboards, and audit-ready reporting. Key Responsibilities Design, develop, test, and maintain ServiceNow...SuggestedContract workWork at office3 days per week
$70k - $80k
...number of consultations completed. Number of qualified appointments set for the field sales team. Lead engagement response time (SLA compliance). Conversion rates from consultation to appointment. CRM accuracy and completeness. Qualifications ~1–3 years...SuggestedRemote workFlexible hours- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...Suggested
- ...-day operations of AWS and Databricks platforms with hands-on Manage platform reliability, monitoring, incident resolution, and SLA compliance Administer Databricks workspaces, jobs, compute, access controls, and governance Drive DevOps practices including...SuggestedContract work
$34.61 - $51.92 per hour
...Perform automated deployments through the use of configuration management technology; • Provide support to the installations within the SLA as agreed using our processes. • Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that...Remote jobHourly payFull timeTemporary workWork at officeLocal area- ...Deliverables Improve overall security posture through risk reduction initiatives. Reduce vulnerability remediation timelines and SLA breaches. Drive automation of vulnerability remediation workflows. Establish effective ownership and governance models....Remote work
- ...strong relationships with clients, acting as a trusted advisor Vendor Management of the outsourced L1/L2 support desk; Ensuring SLA compliance Work with internal teams and the support vendor to increase first call resolution ensuring high quality support to our...Hourly payContract workWork at office
- ...and implement system and data integrations across distributed infrastructure environments. Automate operational reporting including SLA metrics, utilization statistics, and capacity forecasting. Support integration between internal systems, applications, and infrastructure...Full timeContract workRemote workAfternoon shift
- ...and compliance (GRC) processes - including risk register management, control testing schedules, exception tracking, and remediation SLA monitoring. Ensure alignment between cloud infrastructure controls and enterprise GRC frameworks. Cross-Functional Collaboration: Partner...
$172.4k - $320.1k
...Azure DevOps, Jenkins, Jira, and SIEM tools Drive enterprise vulnerability management initiatives, including prioritization frameworks, SLA tracking, remediation velocity improvements, and security posture dashboards Embed security-by-design principles into the SDLC,...Base plus commissionLocal areaRemote workWorldwide- ...into and accountability for remote site operations. Own regional Tier 2 ticket queues in ServiceNow, ensuring timely resolution, SLA compliance, accurate categorization, and quality closure notes. Serve as the escalation point for complex technical issues;...Full timeWork at officeLocal areaRemote work
- ...assets. Ensure accurate asset accountability across systems and support readiness for audit and compliance reviews. Drive SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
- ..., AR, GL, FA, EBTax, Vertex, OneSource, and Cash Management. Troubleshoot and resolve incidents and defects across L2/L3 within SLA timelines. Perform root cause analysis (RCA) for recurring and critical incidents. Create and maintain functional and technical...Remote workWeekend work
- ...cybersecurity incident response team, maintaining availability to provide on-call support and ensuring adherence to service level agreements (SLA) and operating procedures. Identify and address security vulnerabilities and threats to the technology stack, prioritizing...Full timeTemporary workRemote workWorldwideFlexible hours
- ...issues, and blockers early and drive resolution through appropriate escalation channels. Track program KPIs, remediation progress, SLA adherence, and compliance metrics. Coordinate cross-functional teams across global stakeholders. Requirements:...
- ...generation as required. Ensure adherence to regulatory requirements, safety protocols, and industry standards, including support for SLA/KPI commitments. Maintain project documentation, status tracking, change-management processes, and required meeting cadence....Contract work
- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....Contract workRelocation
$30 - $37 per hour
...management tools such as Jumpcloud. Respond to service requests and incidents in a professional manner while meeting the designated SLA. Install, configure, and upgrade desktop hardware and software components, including operating systems, drivers, and applications...Full timeContract workWork at officeLocal area$27.81 per hour
...organisational skills with the ability to manage changing priorities and tight turnaround times. Ability to work effectively in a high-volume, SLA-driven environment while maintaining quality standards. Clear communication and collaborative working skills across technical and...Contract workTemporary workPart timeWork at officeAfternoon shift