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- ...UptimeLMS Data AccuracyE80 AGV Interface AvailabilitySystem Integration Issue Resolution Lead TimeIT/OT Cybersecurity ComplianceVendor SLA ComplianceNetwork Documentation Accuracy (as-builts, topology diagrams, runbooks)Capital Project Systems Readiness on TimeUser-...SuggestedFull timeContract work
- ...steady-state operations. Track and report operational status, migration progress, risks, and performance metrics in support of SLA and governance expectations. Coordinate planned changes, maintenance windows, and implementation activities under SEC change control...SuggestedRemote work
- ...solutions. Prioritize support activities based on business impact and urgency. Coordinate technical resources across global teams to meet SLA expectations. Identify recurring issues and implement proactive monitoring and continuous improvement measures. Work with ServiceNow,...SuggestedPermanent employmentImmediate startRemote work
- ...resolution, minor enhancements, and continuous improvement for warehouse and logistics execution processes, ensuring stable operations and SLA adherence. Key responsibilities (AMS-focused): Provide L2/L3 functional support for SAP EWM and 3PL-connected warehouse...SuggestedFull timeContract workWork at officeImmediate startRemote work
- ...quality, operational performance, and business impact Partner with stakeholders to align intake processes, prioritization frameworks, SLA tracking, risk management, and post-launch measurement to organizational standards Identify and proactively manage delivery...SuggestedWork at officeImmediate startWorldwide3 days per week
- ...upstream and downstream systems and external platforms. Ensure production stability with monitoring, alerting, incident response, and SLA adherence. Implement monitoring and alerting for deployed agents including health, errors, latency, and resource use....SuggestedHourly payLocal areaWork from home
- ...recovery. Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors. Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams,...Suggested
- ...for data validation and transformation. Work closely with business and technical teams, manage application support, and track KPI/SLA. Experience Requirements: 6 years of experience in ETL development and administration using DataStage. Strong knowledge of...SuggestedHourly payLocal area
- ...agreements, Enterprise License Agreements (ELAs), and software maintenance contracts to secure competitive pricing, flexible terms, and clear SLA benchmarks. Vendor & Compliance Risk: Partner with Security, Legal, and Privacy teams to clear software vetting workflows (e.g., SOC...SuggestedContract workFlexible hours
- ...Experience with SolarWinds Orion or similar enterprise network monitoring tools Advanced knowledge of packet analysis, NetFlow, IP SLA, QoS, and multicast technologies Experience supporting both Windows and Linux operating environments Prior experience...Suggested
- ...America. Facilitate effective risk management, change control, and stakeholder communications. Ensure consistent reporting, SLA compliance, and quality outcomes through cross-functional collaboration. Work closely with a nearshore PM to manage coordination...Suggested3 days per week
- ...incident management reports, service request metrics, change management dashboards, and problem management trend reports. Develop SLA compliance reports, executive scorecards, and operational KPI dashboards. Design intuitive homepage and dashboard layouts for...SuggestedWork from home
- ...migrations and restorations. Work closely with other IT employees on system maintenance and configuration projects. Work closely with other SLA employees on interdepartmental projects. Maintain accurate asset management records. Work with vendors and manufacturers on repair...SuggestedWork at officeLocal areaRemote workDay shift
$20 - $22 per hour
...matter experts as appropriate # Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA's # Provide escort duties for H5 Telco's and vendors as well as customer vendors # Perform basic remote hand support duties on...SuggestedFull timeRemote workShift workWeekend work- .... PSA/RMM improvements: suggests workflow fixes; flags recurring issue trends with evidence. Performance Expectations (KPIs) SLA compliance: ≥ 90% (rolling 90-day). CSAT: ≥ 97% positive (rolling 90-day). Utilization: 90% utilization target. Billable efficiency...SuggestedFull time
- Simbe is seeking a Senior Service Analyst to own end-to-end visibility into service delivery for multiple client accounts. You will define what healthy service looks like, track performance across SLAs, and collaborate with engineering, operations, and client success to...
$35 - $40 per hour
...materials and calibration exercises. Serve as the primary contact for project-level vendor coordination, including communicating SLA expectations. Translate quality requirements into actionable review guidelines; act as first point of contact for project-level clarifications...Full timeWork at office- Compunnel, Inc. is seeking an Associate II to monitor customer infrastructure and resolve issues by following Standard Operating Procedures (SOPs). This role involves ticket management and collaborative problem-solving while ensuring adherence to company policies and regulations...
- ...Client Services Manager in the day‑to‑day management of client’s business activities, and will be responsible for internal job production SLA monitoring, invoicing, and reporting. The role involves coordinating with the Client Operations Team on production workflows,...
$19.5 - $26 per hour
Compucom in Los Angeles is seeking a Field Technician to deliver end-to-end IT managed services. As a Level II Technician, you will be responsible for troubleshooting, installing, and managing cabling for a designated customer area, acting as their primary technical contact...Hourly pay- ...Job Description Job Description The IT Service Desk & SLA Operations Manager is responsible for overseeing the end-to-end lifecycle of all IT support tickets, from initial intake through resolution and closure. This role demands unrelenting ownership: you will follow...Temporary workRelocation package
$110k - $130k
...executive stakeholder engagements ✔ Acting as the primary escalation point for major service issues and security incidents ✔ Driving SLA performance and continual service improvement initiatives ✔ Providing strategic guidance and translating technical delivery into...For contractorsRemote work- A tech solutions firm in Los Angeles seeks an IT Service Desk Manager to oversee the service desk operations, ensuring timely support and service level adherence. This role involves managing a team, handling escalated issues, and driving continuous improvement in support...
- ...efficiency and resilience. Key Responsibilities Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines. Provide...Work at officeRemote workFlexible hoursWeekend work
$154k - $237k
...moderne, de la sécurité et de l'infrastructure. Assure une prestation de services évolutive, rentable et de haute qualité, conforme aux SLA, aux normes du Cloud Center of Excellence (CCoE) et aux résultats commerciaux mesurables. Responsable de l'établissement et du...Work at officeRemote workFlexible hours- ...asset lifecycles (additions, retirements, transfers), define depreciation rules, establish tax books, and handle Subledger Accounting (SLA) mapping. Cash Management & Treasury: Set up bank integrations, automate bank statement reconciliation, configure cash positioning...Full timeRemote work
$100k - $110k
...Revenue collection percentage Aging AR reduction Rejection and denial rate for state and funding waiver programs CSAT and SLA adherence Processing time for quotes, orders, billing, and renewals Billing accuracy and reporting compliance Team performance...Full timeRemote workAngelSense
California29 days ago- ...supply and demand. The operating system manages all aspects of the customer lifecycle: from onboarding to managing complex customer SLA requirements. This role is for engineers who want to own a product end to end, not just implement tickets. You will work directly...Full timeFlexible hours
Baseten
San Francisco, CA1 day ago - ...calls recover a meaningful share of parents who got stuck in the funnel. Team in place: Agents hired, onboarded, and operating at SLA. Quality of conversation, not just volume. Transparency by design: Every call recorded, dispositioned, and reviewable. Every metric...Base plus commissionFull timeWork at officeShift work
tapouts
Los Angeles, CA1 day ago $117.7k - $153k
...are tight, the data is clean, and nothing falls through the cracks.What you'll do• Track and report HR service delivery performance—SLA adherence, case resolution times, onboarding journey completion rates, and knowledge base health across ServiceNow HRSD.• Monitor operational...Minimum wageContract workWork experience placement
