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- ...resilience. Key Responsibilities: Troubleshoot and resolve application, middleware, and infrastructure-related issues within SLA timelines. Collaborate with Development, DevOps, Cloud, and Infrastructure teams for deployments, releases, and platform...SuggestedPermanent employment
- ...RAG, LLM basics, evals for AI observability, NLP/deep learning/transformer fundamentals and Prompt Engineering Skills. SRE Core: SLA, SLI/SLO, alert configuration and tuning, production troubleshooting, end-to-end application flow understanding, ServiceNow incident...SuggestedContract workLocal area
- ...Management, ITIL The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders...Suggested
- ...vBond, vSmart, and WAN Edge routers Create and maintain policies for application-aware routing, traffic steering, segmentation, SLA-based path selection, failover, and resiliency Lead SD-WAN migrations from legacy WAN architectures Design and support WAN...SuggestedHourly payContract work
- ...Key Responsibilities Define end-to-end architecture for ServiceNow solutions with primary focus on: ITSM (Incident, Request, SLA lifecycle), Virtual Agent (self-service and chatbot automation) Translate business requirements into scalable, automation-driven...SuggestedRemote work
- ...implement system and data integrations across distributed infrastructure environments. Automate operational reporting including SLA metrics, utilization statistics, and capacity forecasting. Support integration between internal systems, applications, and infrastructure...SuggestedFull timeContract workRemote workAfternoon shift
$221k - $375k
...Fundamentals, or equivalent Experience with Six Sigma, Lean, or continuous improvement frameworks applied to data operations (MTTR reduction, SLA improvement, cost optimization) Knowledge of data product thinking — designing data as a product with defined consumers, SLAs, and...SuggestedFull timeStart working todayLive inWork at officeLocal areaFlexible hours- ...teams on architecture, data flows, and integration design. ~ Experience leading production support and vendor support teams with SLA management. ~ Financial management experience: cost plans, actuals, forecasts, invoices, and accruals. ~ Backlog management experience...Suggested
- ...Leadership (Onsite + Offshore Model): Lead global delivery teams (onsite + offshore) across security domains Drive high quality, SLA driven delivery with continuous improvement 5. Risk, Compliance & Audit Management: Lead risk management, compliance...SuggestedContract work
- ...escalate Critical vulnerabilities, including Zero Day and KEV listed exposures. Define and enforce Vulnerability Prioritization & SLA models (Critical, High, Medium, Low). Remediation & Stakeholder Collaboration Partner with Infrastructure, Cloud, DevOps,...SuggestedH1bRemote work
- ...operational and executive-level vulnerability management dashboards and reports. Track and report KPIs including - Vulnerability aging, SLA compliance, Critical vulnerability exposure, Patch compliance rates, Remediation trends Present risk findings and remediation...SuggestedLong term contractRemote work
- ...ERP Cloud Financials Configure and validate Oracle Fusion Financials across R2R workstreams, including GL, Fixed Assets, Intercompany, SLA, and Period Close Support UAT execution, defect resolution, and process sign-off for R2R activities For applications and inquiries...Suggested
- ...Customer Service Architect solutions for: Case Management Omnichannel Engagement Knowledge Management SLA Management Customer Self-Service Portals Customer Service Copilot Contact Center and Agent Productivity Power...SuggestedContract workRemote work
- ...infrastructure and endpoint‑related projects, contributing to timely completion and operational stability. ~ Work as a team to maintain the SLA of incoming tickets in the queue. Assists with the recovery and disposition of unused systems and supports upkeep of lab and...SuggestedLocal areaRemote work
- ..., change management, and stakeholder alignment skills. Strong vendor and contract management capabilities, including negotiation, SLA governance, and partner relationship management. Experience with data governance tooling, data quality monitoring, and master data...SuggestedContract workTemporary work
- ...& Root Cause Analysis (RCA) Problem Management and Defect Resolution Service Request Fulfillment Experience in driving SLA/KPI adherence (response, resolution, availability) Strong troubleshooting and SQL skills Flexible to support critical production...Flexible hours
- ...well as receiving inbound calls from insurance carriers. Provides assistance and back up as needed to meet client requirements and SLA’s. Handles other duties,projects based on business needs. Works under immediate supervision. Initially tasks are basic and...Immediate start
$111.4k - $150k
A government services provider in Atlanta is seeking a Call Center Operations Manager to oversee daily call center functions and ensure compliance with program SLAs and federal standards. The ideal candidate will have a Bachelor's degree, 7-10 years of relevant experience...ASM Research, An Accenture Federal Services Company
Atlanta, GA1 day ago- ...Specific Duties and Responsibilities: A. Service Requests 1. Manage the work order assignment and completion process to the SLA of 24-hour emergency and 72 on routine. 2. Oversee the use of Yardi for the work order process inclusive of assignments, notes, and...Work experience placementSeasonal workWork at officeFlexible hours
$25k - $50k
...and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and...Minimum wageContract work$20 - $22 per hour
...Take Ownership & Do the Right Thing Summary of Position The Service Specialist is responsible for supporting the achievement of SLA targets and enhancing the efficiency of service operations for assigned accounts. Key responsibilities include opening and managing...Hourly payFull timeFlexible hours- ...residents on expected arrival times Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry...Full timeCasual workWork at officeMonday to FridayFlexible hoursAfternoon shift
- ...requirements. Lead commercial discussions including SaaS contract structures including Statements of Work (SOW), Service-Level Agreements (SLA), Business Associate Agreements (BAA). Collaborate cross-functionally with clinical, implementation, and customer success teams to...Contract workTemporary workWorldwideFlexible hours
$22 - $24 per hour
...and partner with Finance as needed Maintain accurate case documentation and follow-up notes Meet established productivity and SLA expectations Assist with billing-related operational initiatives, including: Softlock review and account monitoring Bad debt...Temporary workWork experience placementWork at officeImmediate start3 days per week- ...Demonstrated ability to drive performance and meet sales goals. Familiarity with call center tools and technologies for KPI and SLA management. Effective conflict resolution skills for both customer and employee issues. Strong organizational, time management,...Work at officeRemote work
MCI Careers
Savannah, GA18 days ago $17 - $19 per hour
...tasks including inventory scans, service order updates, and paperwork completion Answer and resolve Whirlpool escalations within SLA timelines Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication...Hourly payFor contractorsLocal areaMonday to Friday$24.5 - $26 per hour
...Outbound Flow: Oversee inbound operations (Receiving/Bulk), including trailer placement, unloading, processing, and hitting Dock to Stock SLA. For outbound (Shipping/Bins), ensure accurate picking, proper packaging, and secure loading of outbound trailers (e.g., cube...Hourly payFull timeWork experience placementShift work- ...interest to customers. Collect, complete and submit all necessary paperwork for new sales within defined Service Level Agreement (SLA) guidelines. When required, address and escalate client concerns to our Service Partners, and follow-up as necessary to ensure satisfactory...Full timeContract workPart timeInternshipLocal area
$37.61k - $62.69k
...Operations Manager onsite. Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA. Determine root cause of inventory adjustments and lead efforts to correct. Perform audits or other actions requested by merchants...Full timeLocal areaFlexible hoursShift work- ...resolve issues that delay timely processing and ensure orders are shipped within the expected windows. Monitor WMS system to track SLA. Address late orders as needed. Communicate with warehouse teams and escalate issues. Prepare reports for senior leaders and...Work at officeShift work
