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- ...Automation Python Shell/Bash Scripting Linux/Unix Administration Infrastructure Automation Site Reliability Engineering (SRE) SLA, SLO & SLI Management Error Budgets Production Reliability Incident Management Root Cause Analysis (RCA) On-call Operations...Suggested
- ...WAN Edge routers. Build and validate SD-WAN policies for application-aware routing, traffic steering, segmentation, path preference, SLA-based forwarding, failover, and resiliency. Define transport-side and service-side VPN designs, including how WAN edge devices connect...SuggestedRemote work
- ...and break-fix. Manage assets, auditing, and daily work log/ticket tracking. Provide smart-hands assistance within specified SLA response times (on-call duties may apply). Maintain a safe and secure operating environment and report violations. Maintain...SuggestedShift workNight shiftWeekend work
- ...take as well. They will be responsible for managing the ticket queue of their designated shift. They will be responsible for monitoring SLA s and looking at the queue and taking a step back to look at performance of other analysts. They wont be first line on the phones,...SuggestedContract workLocal areaImmediate startShift work
- ...take as well. They will be responsible for managing the ticket queue of their designated shift. They will be responsible for monitoring SLA's and looking at the queue and taking a step back to look at performance of other analysts. They wont be first line on the phones,...SuggestedContract workShift work
- ...accountability across systems, alignment with service delivery expectations, and readiness for audit and compliance reviews. The role also drives SLA metrics reporting and process improvements in coordination with customer service delivery, endpoint, and program leadership teams....SuggestedContract workRelocation
- ...dependencies to support build, test, and release planning. Direct production support operations by supervising ticket activity, enforcing SLA performance, and promoting root-cause resolution for recurring issues. Own project financial management, including budget...SuggestedLong term contractPermanent employmentContract workTemporary work
- ...support to the department; Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing Direct the maintenance of and enhancements to 911 systems by managing vendors and...SuggestedContract work
- ...accountable for a 30-calendar-day Transition-In with zero degradation of mission-critical cybersecurity services, and for sustaining SLA performance for the life of the task order. Key Responsibilities: Serve as primary interface to the NIH Contracting Officer...SuggestedPrice workContract workFor contractorsFor subcontractorWork at officeRemote workMonday to FridayShift work
- ...Troubleshoot and resolve production issues across the FICO landscape, managing high-priority incidents through resolution while maintaining SLA compliance. Gather and document business requirements from finance and cross-functional stakeholders for system enhancements and...SuggestedContract workTemporary workWork at officeLocal area
- ...lifecycle. Support change management, release management, and production deployments. Manage application support metrics, SLA compliance, RCA, and continuous service improvement. Coordinate with offshore support teams and third-party vendors. Lead critical...SuggestedRemote work
- ...teams on architecture, data flows, and integration design. ~ Experience leading production support and vendor support teams with SLA management. ~ Financial management experience: cost plans, actuals, forecasts, invoices, and accruals. ~ Backlog management experience...Suggested
- ...detection and auto-remediation Maintain network documentation, diagrams, and configuration baselines (CMDB) Generate weekly/monthly SLA and performance reports for stakeholders Incident & Problem Management Act as the first responder for network incidents (P1/P2 SLA...SuggestedLong term contractRemote workNight shift
- ...data into a single real-time command view Configure Predictive Intelligence models to identify incident risk, change collision, and SLA breach probability Integrate Now Assist for autonomous triage, summarization, and recommended remediation actions Build custom dashboards...SuggestedHourly payContract workRemote work
- ..., and Financial Business Case to support executive decision-making at the Final CXO Presentation. Define Sub-Ledger Accounting (SLA) rules, Accounting Hub configurations, and period-close orchestration workflows in the Oracle Fusion target state. Collaborate cross...Suggested
- ...ERP Cloud Financials Configure and validate Oracle Fusion Financials across R2R workstreams, including GL, Fixed Assets, Intercompany, SLA, and Period Close Support UAT execution, defect resolution, and process sign-off for R2R activities For applications and inquiries...
$34 per hour
...experience Responsibilities: Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments Liaise with business financial leads and users to help in tracking Charge back to Project cost ctr Active...Contract workFor contractorsWork at officeRemote work- ...Production Support and Maintenance Triage, prioritize, and resolve bugs, regression issues, and customer-reported problems within agreed SLA windows. Provide Tier-2/3 technical support for production incidents; participate in post-incident reviews and implement corrective...Local areaWorldwideShift work
- ...Ability to assist in tracking server fleet health to investigate emerging failure trends and validate that ZT is maintaining customer SLA. Solid experience with IPMI utilization in diagnostics. Administer software tools (e.g.: diagnostics, tests, FW updates). Experience...Local area
$55k
...planning). Coordinate and facilitate the team efforts to maximize our operational performance. Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements. Be an ambassador of the Company. Responsible for the safety...Full timeContract work$80k
...leads ServiceNow operations and enhancements, and enterprise monitoring, to ensure 24x7x365 availability, rapid incident response, and SLA compliance. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred....Contract workNight shift$50k
...usage trends, identifying optimization opportunities and supporting budget and FinOps‑related reporting activities. Track and report on SLA performance, supporting continuous service improvement initiatives across cloud and platform services. Collaborate with cross‑...Contract work- ...services. Experience managing circuit turn-ups, customer onboarding, and coordinated vendor installations. Working knowledge of SLA management, service activation timelines, and project milestone tracking. Experience coordinating with upstream carriers, last-...Remote workFlexible hoursShift work
BeyondReach
Cedar Rapids, IA4 days ago - ...articles. Ensure support requests are resolved in accordance with established service levels. Service Level Management Own and improve SLA compliance, first response time, resolution time, first contact resolution, backlog, aging tickets, reopened tickets, technician...Permanent employmentFull timeRemote work
- ...meetings Identifies internal or external resources to address issues Troubleshoots medium to high complexity issues and resolves within SLA Develops clear and concise work product deliverables Can work on multiple tasks and set work priorities to meet deadlines...Local area
$80k - $90k
...recommended improvements to VA program leadership. Incident, Problem & Change Management Own all Tier 3 escalations , ensuring they meet SLA for response and resolution. Lead Problem Management efforts: document known errors, identify trends, propose permanent fixes....Permanent employmentWork at office$95k - $105k
...major incident troubleshooting and root cause analysis. Maintain technical documentation, SOPs, and knowledge articles. Work within SLA‑driven operational environments. Support on‑call and after‑hours maintenance activities. Required Qualifications: Bachelor's...Permanent employmentLocal areaRemote work- ...initial setup of meetings. Assists with the relocation and implementation of user IT equipment. Assists with meeting service requests SLA’s and project timelines. Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing...Full timeWork at officeRelocationAfternoon shift
$16.75 - $21.75 per hour
...authorization early to prevent delays on new and reorder supply shipments. Prioritize work to give orders a 'leg up' based on aging, SLA, and payer requirements. Capture all actions, decisions, and documentation in the appropriate systems with complete, audit-ready...Hourly payContract workTemporary workWork experience placementLocal areaImmediate startRemote workMonday to FridayFlexible hours$84.4k - $168.8k
...immediately any safety or security issues or concerns. Perform troubleshooting for service incidents and escalations, as appropriate, to meet SLA/OLAs with minimal disruption to clients and business. Recognize potential customer impact of other events and issues (e.g., customer...Work at officeLocal areaImmediate startWorldwide
