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- Role Description The PMO Operations Reliability SLA Lead role leads and rolls out the PMO SLA governance model for service catalog, service tiers, response/resolution expectations, escalation paths, ownership model, reporting cadence, and internal/external provider obligations...SuggestedFull timeTemporary workFlexible hours
360training
Remote17 hours ago - ...service delivery — ensuring the right technician is assigned to the right ticket at the right time. This role is critical to maintaining SLA compliance, maximizing technician utilization, and delivering responsive service to our clients. You will work directly with help...SuggestedFull timeImmediate startRemote work
Brightworks IT
Remote5 days ago - ...credits. ~Invoicing sales orders in a timely manner. ~Customer Accounts: ~Respond to customer inquiries within established SLA times. ~Resolution / escalation of client cases. ~Handle delivery of monthly account statements. ~Data management of account...SuggestedFull timeRemote workWorldwide
Solotech Inc.
Remote3 days ago - ...Center (SOC) functions for the Congressional Budget Office vSOC program. This role requires strong leadership in incident response, SLA enforcement, and team management, with hands-on expertise in Microsoft Sentinel and Defender environments. The SOC Lead will serve as...SuggestedFull timeWork at office
Palnar
Remote17 hours ago $60k - $70k
...service coordination across our customers’ EV charging portfolios. You will assign technicians, manage 3rd-party service partners, track SLA performance, and ensure customers receive timely, high-quality service. This role is central to driving reliability, transparency,...SuggestedFull timeRemote workChargerHelp
Remote5 days ago$100k - $150k
...operational processes, documentation, and tool usage remain compliant by design. ~Performance Management: Own service delivery KPIs, SLA/SLO adherence, and client satisfaction outcomes; report operational performance to market and enterprise leadership with data-backed...SuggestedFull timeContract workTemporary workRemote workWork visaNtiva, Inc.
Remote3 days ago$55.8k - $97.6k
...Evaluate and implement opportunities for improving workflow processes and automation of processes ~Monitor adherence to productivity and SLA Qualifications ~2+ years of tax, finance or a related analytical field experience ~2+ years of Excel or Tableau (data...SuggestedFull timeTemporary workFlexible hoursAmazon
Remote4 days ago- ...operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements. ~Actively identifies ways to continually create a work environment where employees feel highly valued and engaged....SuggestedFull timeWork experience placementWork at office
Verra Mobility
Remote4 days ago - ...versions exist in the final loan file. ~Client Services Handoff ~Upload loan package to Synthesis. ~Update tracking system log SLA compliance. ~Respond to rework items. ~Post-Closing & Customer Service ~Track and file AOIs, AOPs, NTBs, and other post-...SuggestedFull timeWork at officeHome office
Ag Resource Management
Remote17 hours ago - ...improve the offerings in terms of structure, presentation of content, and research ~Assist in maintaining work ethics and ensure no SLA miss in the team ~Provide inputs to improve existing research tools and help develop new tools using automation ~Maintain the...SuggestedFull timeRemote workAfternoon shift
JLL
Remote5 days ago - ...and real time ingestion pipelines from internal and external sources ~Implement automated data quality checks, observability, and SLA monitoring ~Support master data management, metadata, lineage, and access controls ~Optimise datasets and pipelines for analytics...SuggestedFull timeRemote workFlexible hours
Software Mind
Remote7 days ago $110k - $160k
...and enhance ServiceNow ITSM solutions aligned to federal modernization goals. ~Deliver in an outcome-focused model (e.g., improved SLA performance, reduced MTTR, stronger CMDB maturity). ~Collaborate with consultants, architects, and client stakeholders to...SuggestedFull timeFlexible hoursIntact Technology
Remote7 days ago$25 - $27 per hour
...communication, resident damages, and any other needed information. ~Metrics ownership and weekly performance reporting: track and present SLA adherence rates, AI escalation volume, inspection completion rates, failed-trip rates, and extension utilization trends to identify...SuggestedHourly payFull timeRemote workWork from homeHome officeRoofstock
Remote1 day ago- ...on problems where a single clause can represent tens of millions of dollars of exposure. ~Ensure model accuracy has a contractual SLA. Qualifications ~5+ years of experience in data science, applied ML, or AI research with production-shipped systems, not just...SuggestedFull timeContract workWork at officeFlexible hours
Terzo
Remote1 day ago $43.2k - $48k
...assignments within their assigned territory, this position leads a team of dispatchers on complex or hard-to-dispatch jobs, helps maintain SLA and service quality standards, and manages offline vendor relationships to fill coverage gaps. This role serves as a point of contact...SuggestedFull timeRemote workMonday to FridayFlexible hoursABC Legal Services
Remote1 day ago$55k - $75k
...accurate service delivery. ~Manage a designated ticket queue, logging all requests in the case management system and resolving within SLA guidelines. ~Educate employees on self-service options, ensuring effective and efficient use of HR resources. ~Facilitate a...Full timeWork at officeHuron
Remote3 days ago- ...adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations. ~Technical Leadership & COE Development: Act as a thought leader within the ServiceNow COE,...Full timeFlexible hours
Capgemini
Remote4 days ago - ...with clients, partners, and internal stakeholders. ~Consistently delivers high-quality work with strong QA results and adherence to SLA targets. ~Experience participating in projects, process implementations, and User Acceptance Testing (UAT). ~Demonstrated...Full timeWorldwide
Aspire
Remote17 hours ago $64k - $85k
...Quality and OTD KPIs ~Manage the end to end project management workflow ~Ensure all projects are delivered on time as per customer SLA ~Manage quality at project level - including Review, Verification, QA, LQE ~Responds quickly and efficiently to internal and...Full timeLILT (Production)
Remote17 hours ago- ...improvements. ~Ensure consistent adherence to labor budgets and financial targets. ~Protect service quality by maintaining reliable SLA performance and staffing coverage. ~Monitor workforce balance to reduce burnout and attrition risks. ~Administer and optimize...Full timeSeasonal workRemote workFlexible hours
Katch
Remote3 days ago $66.5k - $100.3k
...regular system maintenance, including updates, patches and license management. ~Resolve engineering application issues/requests, ensure SLA adherence, and improve user experience and satisfaction. ~Troubleshoots and resolves system problems. Works proactively to...Full timeTemporary workWork experience placementShift workInfosys
Remote17 hours ago- ...Visibility ~Build and maintain automated dashboards and reporting for CX leadership — team performance, partner health, ticket trends, SLA compliance, and operational KPIs. ~Build and maintain the data architecture and pipelines that connect CX activity to business...Full timeFlexible hours
Payabli
Remote2 days ago $78.2k - $130.4k
...to maximize database quality and minimize data latency across the MarTech architecture. ~Strategic Sales Operations Alignment & SLA Governance ~Establish a formal, mandatory lead disposition framework and data-driven feedback loop with Sales and Revenue Operations...Full timeThe Nielsen Company
Remote4 days ago$200.7k - $250.9k
...Operations' internal headcount. Run forecasting, scheduling, intraday, and cross-site/cross-vendor balancing to hit utilization and SLA targets. ~Forecasting & Capacity Planning: Build and maintain volume forecasts, headcount plans, and scenario models across channels...Full timeContract workShift workMercury
Remote4 days ago$60k - $75k
...and technical skills. ~Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments. ~Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test...Full timeTemporary workWork at officeLong distanceFlexible hoursNight shiftVantive
Remote4 days ago- ...workflow tools (e.g., Airflow) to ensure reliable, recoverable execution. ~Improve platform observability through logging, metrics, SLA monitoring, and incident response practices that minimize downtime and data freshness gaps. ~Support CI/CD and infrastructure-as-...Full time
SunStrong Management
Remote17 hours ago - ...policies. ~Maintain accurate and organized records of all account activity within the agency management system. ~Throughput & SLA Management ~Manage an active WIP queue, prioritizing accounts to meet pod-level turnaround and cycle-time SLAs. ~Provide...Full timeWork at officeRemote work
Signers National
Remote3 days ago - ...exercises, and production-readiness checks. ~Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. ~Support operational continuity across IBM webMethods, the modernized...Full timeFlexible hours
Makpar
Remote17 hours ago $130k - $140k
...including partner meetings, KPI reviews, action-item tracking, QBR content preparation, performance follow-up, corrective action tracking, SLA monitoring, root-cause analysis, and readiness checkpoints. ~Maintain scalable SOPs, process controls, compliance requirements,...Full timeRemote workHome officeFlexible hoursChomps
Remote5 days ago- ...interactive filters, automated data collection jobs, and dashboard visualizations. ~Develop KPI reporting to measure metrics including SLA compliance, incident resolution, backlog health, operational trends, throughput, and completion rates. ~Partner directly with...Full timeRemote work
Astrica
Remote17 hours ago
