Average salary: $57,228 /yearly
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$91.3k - $184.9k
...government forward! You Are: Perform day‑to‑day operations of the user support function, including request intake, triage, ticket management,... ...and consistency in user interactions across phone, email, chat, and in‑person support Own the development, maintenance, and governance...ChatLive inWork at officeLocal areaRemote workAccenture
Arlington, VA20 hours ago- ...Overview We are looking to hire Junior and Journeyman level User Support Specialists in support of the DoD War Data Platform program.... ...Communicate clearly and professionally with users across phone, email, chat, and in‑person channels to guide issue resolution and set...ChatRemote work
Dunhill Professional Search
Washington DC7 hours ago - ...Specialists are the heart of our customer experience. In this role, you’ll respond to customer enquiries via phone, email, live chat, and SMS, delivering support that is professional, friendly, and timely. You’ll help customers navigate the NDIS by clearly explaining Plan...ChatFull timeWork at officeWork from homeFlexible hours
MyIntegra
Washington DC3 days ago - ...performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.... ...resolution of IT customer service requests via telephone, chat, or e-mail. Log service tickets for every customer interaction regardless...ChatRemote work
International Executive Service Corps
Washington DC7 hours ago - ...This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these... ...requests from customers Handling incoming electronic requests (Chat, Email, and Fax) from customers Creating, tracking, and resolving...ChatPermanent employmentFull timeRemote workWork from homeFlexible hours
- ...Seeking a full-time IT Support Analyst to join our team in our Washington, D.C. office. This full-time role is part of a broader transformation... ...and troubleshooting via the Company Portal and Intune. Promote chat-first support to enable AI-assisted triage, dynamic translation,...ChatFull timeWork at officeLocal areaRemote work
DBI Staffing
Washington DC1 day ago - ...Overview Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility... ...technologies on the program. Provide support in the following way: chat, phone, email, and web support to users using communications,...ChatFull timePart timeWork experience placementWork at officeLocal areaRemote workFlexible hours
Key-Concepts-Knowledgebase-LL
Bethesda, MD4 days ago - Guidehouse is seeking a Customer Support Specialist in Arlington, VA for a 24/7 operation center. You will provide first-line support across phone, email, chat, and other channels, triage requests, and resolve routine issues using SOPs. You will escalate complex cases...Chat
- ...Knowledgebase, LLC. seeks a NIH Customer Service Representative to support a high-visibility NIH project in Bethesda. The role emphasizes... ...timely, user-friendly assistance to staff and contractors via chat, phone, and email, while coordinating with IT managers and engineers...ChatFor contractors
$60k - $75k
...Position Summary The Technical Support Analyst provides first-level technical support to end users in a Microsoft-based hybrid environment... ...for collaboration and communication tools: Microsoft Teams (chat, meetings, calling) Basic troubleshooting for conferencing room...ChatRemote workNational Association of Realtors
Washington DC1 day ago$19 per hour
...providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide... ...customer service through phone calls, emails and/or online chat and supports efficient administration of plans and department practices. Essential...ChatHourly paySeasonal workWork at officeRemote workFlexible hoursShift workAfternoon shiftAscensus
Washington DC1 day ago$45k - $51.6k
...Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work... ...ACCOUNTABILITIES: ~ Provide Tier 1 technical support via phone, email, chat, or in person support to resolve issues and provide courteous...ChatWork experience placementWork at officeFlexible hoursHoward University
Washington DC2 days ago$35 per hour
...OCIO), with responsibility for providing first-contact technical support to USAGM and Voice of America network employees worldwide. The... ...authorized intake channels (phone, email, self‑service portal, chat, and walk‑up). Receives, logs, categorizes, and prioritizes incidents...ChatHourly payFull timeFor contractorsWork at officeWorldwideShift work$17.75 - $19 per hour
...Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services... ...to Work Program, helping beneficiaries understand employment support, program eligibility, available resources, and participation...ChatExtra incomeContract workWork at officeLocal area$22.28 per hour
Position Overview The Technical Support Analyst provides intermediate-level customer support for IDR Gateway sign-up, sign-in, organization... ...ownership of customer support needs across phone, email, web chat, and back-office channels, ensuring timely resolution, adherence...ChatContract work$62k - $75k
...will you do? Our Customer Experience team is growing! As a Product Support Specialist, you are the frontline expert helping customers... ...support processes. Provide timely, accurate support to customers via chat, email, and other channels Troubleshoot product issues,...ChatWork at officeImmediate startRemote work2 days per week3 days per weekMosaic
Washington DC3 days ago- ...Services Company, is seeking a Customer Service Specialist I – Bilingual (Spanish) to provide routine support across inbound calls, outbound calls, email, and web chat. This position requires strong communication skills in both English and Spanish to assist customers effectively...Chat
ASM Research, An Accenture Federal Services Company
Washington DC2 days ago $37.73k
...Crisis Support Specialist The Crisis Support Specialist provides immediate, compassionate, and professional support to individuals experiencing... .... This role involves responding to crisis calls, texts, and chats by conducting risk assessments, de-escalating situations, and...ChatTemporary workWork experience placementImmediate startMagellan Health
Washington DC4 days ago$24.02 - $26.44 per hour
...inclusion, and excellence. At RCG, we deliver technology and mission support services that help government agencies succeed. The Opportunity... ...PM What You’ll Do Provide Tier III technical support via phone, chat, email, and in-person desk-side support Manage Active Directory...ChatHourly payFull timeWork at officeLocal areaRemote workReston Consulting Group
Silver Spring, MD1 day ago- ...Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service... ...in Microsoft Office Suite to include Teams or similar workplace chat and videoconferencing tools. Excellent written and verbal communication...ChatWork at officeImmediate startShift workWeekend workDay shift
Jimmy Jazz
Arlington, VA3 days ago - ...-focused Junior Service Desk Technician (Tier 1) to join our IT support team. This entry‑line role provides first‑line technical support... ...point of contact for all IT support requests via phone, email, chat, or ticketing system Diagnose and resolve basic technical issues...ChatCasual workWork at officeRemote workFlexible hours
- ...Assistant to assist customers with their travel reservations. The ideal candidate will provide friendly and accurate support via phone, email, or chat while handling bookings for flights and accommodations. Organizational skills and a strong customer service orientation...ChatRemote jobFull timePart time
- ...monitoring of platform services, infrastructure, and applications supporting the DISA Joint Service Provider (JSP). The successful candidate... ...Security Center (JNOSC) dial‑in conference bridges and JSP Chat Rooms supporting JNOSC‑led troubleshooting efforts during critical...ChatFull timeLocal areaShift workNight shiftRotating shift
- ...you will assist clients with coordination, updates, and general support, helping ensure as smooth and positive experience - especially for... .... Key Responsibilities Provide support via email, chat, and phone Assist with updates, changes and general client inquiries...ChatRemote work
CPJ Recruitment
Washington DC4 days ago - We are seeking to hire a Web Application Support Specialist in support of the Justice-CDCS program. This is a great opportunity for someone... ..., stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that...ChatRemote work
$22 - $28 per hour
...Member Support Associate United States - Remote Lively set out to raise the bar on benefit solutions, because we believe no one should... .... Top notch customer service over the phone, through email, and chat is our priority, and we need high-performing and exceptional...ChatFull timeRemote workMonday to FridayFlexible hoursShift workLively
Washington DC1 day ago- ...Summary: We are seeking a reliable and customer-focused Customer Support Specialist to assist clients with inquiries, provide solutions,... ...Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner Resolve customer concerns...ChatRemote jobFlexible hours
- ...seeking a motivated, detail-oriented teammate to join our remote support team. In this role, you will assist clients with coordination,... ...ensure a smooth travel experience. You will communicate via email, chat, and phone, handle changes, share helpful information about...ChatRemote job
- ## Customer Support SpecialistApplylocations: US - VA, Arlingtontime type: Full timeposted on: Posted Todayjob requisition id: 41558**Job... ...continuity.* Provide first-line support across phone, email, chat, and other communication channels for 24/7 operation center* Acknowledge...ChatTemporary workFlexible hoursShift work
- ...based in New York, New Jersey, or Florida. About the role Our Support team is at the heart of Attio’s customer experience — maintaining... ...fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across...ChatFull timeImmediate startRemote workMonday to Friday
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