Technical customer support jobs in Philippines

 ...BASIC FUNCTION Position Overview As a Technical Support Escalation Engineer, you will be responsible for ensuring our clients...  ...direction of the Technical Support Escalation Manager to improve customer experience with our Technical Support offering Measure... 

 ...Infinity Ventures, Index Ventures, Kevin Hale, and many others. We're looking for a Bilingual Chinese - English Non-Voice Customer Support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This... 

 ...IT Support Engineer - Permanent Work from Home + Day Shift Hello, and thank you for...  ...be responsible for providing exceptional technical support and assistance to our diverse client...  ...Alto. Efficiently answer inbound customer IT requests and troubleshoot client issues... 

Position's General Duties and Tasks In these roles you will be responsible for: Answer incoming phone calls from healthcare providers regarding benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits, etc. Create written...

 ...us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Voice Associate to join our team in Queon CIty, Quezon (PH-QUE), Philippines (PH). Position's General Duties and Tasks... 

 ...Position Overview The Customer Care Representative provides a meaningful, omnichannel experience to Insight Customers when they dial into the Insight Toll-Free number. This individual will answer the phone, make connections, answer questions, solve problems, and get... 

 ...communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide...  ...targets Requirements and skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and... 

 ...Systems Engineer will utilize Insight’s Support Services tools to deliver this service effectively...  ...and issue resolution in a multi-customer Managed Services Environment, with 24x7x...  ...SLA Collaborate with internal technical and non-technical teams, as well as customers... 

 ...monitoring, administration, and break/fix support of client’s managed appliance. You will...  ...to resolve client’s issue based on technical knowledge, SOPs and expertise within agreed...  ...Respond to phone calls, chats or self-service customer touchpoints and assist clients for any... 

 ...for GFS Team provides Off Business Hour Support and monitor real time critical client IT...  ...providing a point of communication with the customer in terms of infrastructure health and a...  ...2 years’ experience in a Call Center as Technical Support, Service Desk, IT Helpdesk, or... 

 ...experience in designing, implementing, and supporting Citrix VDI environments. The ideal...  ...ensuring optimal performance, and providing technical support to end-users. The Citrix Server...  ...troubleshooting and issue resolution in a multi-customer Managed Services Environment, with 24x7x... 

 ...and assist Senior Manager in driving activity the team is measured on (e.g., SLAs, technical ability, forecasting, feedback, customer service, efficiency and productivity) and support the team with any questions they may have. Provide direction on escalations and other... 

 ...Network Engineer on diverse and challenging customer projects. You will be responsible for...  ...to complete assigned tasks Provides technical network expertise to others as necessary...  ...Demonstrated CCNA level technology and support experience for route/switch, security, wireless... 

 ...on internal and external specifications, support the continuous improvement of lab and...  ...QA/QC activities and meet and/or exceed customer expectations.   Job Description Analyze...  ...self-motivated, and willing to develop technical knowledge and understanding of the... 

Primarily work in a call-center type of work environment. Provide technical support over the phone, email, onsite and/or remote on hardware and...  ...are managed and corrected quickly and professionally Drive customer satisfaction through service excellence Ensure customer... 

 ...sick time in a 24x7 operation, and provide support for a variety of technologies and...  ...years NOC monitoring, events management or technical support experience Requires working knowledge...  ...to questions from groups of managers, customers, other employees a must Able to... 

 ...Specialist will be responsible for providing customer service and managing the sales processes...  ...reporting, and collections.  Pre-sales support functions include: pre-qualification of...  ...client calls and emails  •    Research technical information on product requests and... 

 ...drive continued value of our services. • Support Managed Services and Professional...  ...and work with the Account team to drive customer satisfaction. • Ensures Client insights...  ...the ability to communicate with both a technical and non-technical audience at all levels... 

 ...Communicate with management and internal customers to identify areas of opportunity and...  ...auditing of monthly client invoices and supporting documents o    Monthly forecasting, and...  ...finance, or equivalent experience ~ Technically proficient with business reporting... 

 ...primary responsibility is maintaining a high and consistent level of support quality across the operations team by conducting quality monitoring of the interactions between technical teammates and customers to evaluate and improve operational performance. What you'll... 

 ...will be an accounting professional who will support the internal finance and accounting teams by providing outstanding customer services through the following tasks. Responsibilities...  ...management Utilize critical thinking technics to bring dynamic problem solution in support... 

 ...in PAB (Problem Advisory Board) meetings. • Collaborate with technical teams to develop and implement permanent solutions. • Track...  ...documentation for distribution to other team members, managers, and customers. • Motivated to respond quickly to emergency and business... 

 ...Sales Engineer II you’ll be responsible for providing pre-sales technical support and guidance to the sales organization/clients in support of...  ...within specified SLA’s while maintaining a high level of customer service Proactively gathers, delivers and/or creates... 

 ...Security Officer (CISO) About the Company Globally-recognized customer care provider Industry Outsourcing/Offshoring Type...  ...a CISO (Chief Information Security Officer) with a strong technical background and a proven track record in risk management to lead... 

 ...products training courses •    Maintain good relationship with IGT customer •    Maintain IGT Field Service Image with high service...  ...and write well in English •    Able to read and understand technical documentations in English •    Able to climb high for... 

 ...assigned portfolio of accounts.   Be the subject matter expert supporting key complex clients within a strategic portfolio. While also...  ...analyze, and interpret general business/ professional journals, technical procedures, or regulations. Ability to write basic reports... 

 ...equipment and ensuring the availability of energy supplies. Strong technical and managerial skills, in-depth knowledge of food processing...  ...and opportunities for professional growth within a supportive and inclusive team. The company is a global leader known for its... 

 ...health, performance and capacity Closely coordinate with the Technical team in making sure that all workstations are updated with the...  ...3. Assess, Design, Implement, optimize and Provide Global Support on Group’s Email System and other Business Critical Servers... 

 ...5 years of experience as a Product Designer for mobile and web customer facing products ~ Proficiency in contemporary design and prototyping...  ...MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an... 

 ...site QA strategy and action plan for all skills and groups 2. Support for Operations ○ Ensures enough QA Staff cover support for...  ...Sigma Green Belt QA Tools and processes Data Analytics Customer Experience Other Skills and Experiences (Min) At least 2...