General Description

The Seminole County Sheriff's Office is now accepting applications for the position of TECHNOLOGY SUPPORT TECHNICIAN.

The Technology Support Technician provides technical assistance and support to end-users regarding computer systems, software, hardware, and network-related issues. This role requires strong problem-solving skills, technical expertise, and effective communication with both technical and non-technical users.

REQUIRED DOCUMENT

Each applicant must complete a NOTARIZED Background Investigation Waiver (Download PDF reader) . Failure to submit this document will disqualify your application. The waiver must be notarized and submitted with the pre-screen application. A link for the form has been provided in red above.

Applications must be submitted before the closing date of May 21, 2024.

Typical Duties

Note: Listed functions, duties, responsibilities and skills is not intended to be all-inclusive and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriff's Office.

Help Desk Support:
- Respond to user inquiries and technical support requests via phone, email, or in-person interactions.
- Provide timely and efficient troubleshooting to diagnose and resolve hardware, software, and network issues.
Hardware and Software Maintenance:
- Install, configure, and maintain computer hardware and software systems.
- Perform hardware upgrades, replacements, and repairs as needed.
- Install and update software applications and operating systems.
User Training:
- Assist users in utilizing software applications and tools effectively.
- Provide basic training to users on technology-related topics.
Remote Support:
- Utilize remote access tools to troubleshoot and resolve issues for users located off-site.
Network Support:
- Assist with network connectivity issues, including Wi-Fi and wired connections.
- Troubleshoot network-related problems, such as DNS and IP configuration.
Documentation:
- Maintain accurate records of technical issues, solutions provided, and troubleshooting steps.
- Create and update user documentation and knowledge base articles.
Security and Data Protection:
- Assist in implementing security measures, such as user authentication and password policies.
- Address malware, virus, and security-related concerns.
Hardware and Software Inventory:
- Maintain an up-to-date inventory of hardware, software licenses, and peripherals.
Collaboration:
- Collaborate with other IT team members to escalate and resolve complex technical issues.
- Communicate effectively with both technical and non-technical users.
Continuous Learning:
- Stay updated with the latest technology trends and advancements in IT support.
Performs other duties as required or as may be necessary for the efficient and effective performance of the position.

Minimum Qualifications

Applicant must have an Associate's degree or relevant certification in Information Technology
Applicant must have two (2) to four (4) years equivalent work experience
Consideration may be given to equivalent combination of related training, education and experience
Must possess and maintain a valid Florida Driver's License

Knowledge, Skills, Abilities & Other

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, including scheduled work hours, required training activities, calls for mandatory overtime needs, and calls for service during times of emergency.

Preferred Skills:

CompTIA A+ certification or other relevant certifications.
Experience with remote support tools and ticketing systems.
Familiarity with Active Directory and user account management.
Basic understanding of network protocols and troubleshooting.
Familiarity with mobile device management (MDM) solutions.
Experience in providing IT support in a business or enterprise environment.
Strong understanding of computer hardware, software, operating systems, and network principles.
Excellent problem-solving skills and attention to detail.
Customer-focused attitude with strong communication skills.
Ability to work independently and handle multiple support requests simultaneously.

Knowledge of computer operations, data communications, and concepts. Knowledge of hardware installations and configurations. Extensive knowledge of a variety of PC application software.

Ability to coordinate and operate hardware and software. Ability to develop and maintain effective working relationships with end users. Ability to work independently with little supervision and to work in a team environment. Ability to organize and prioritize work. Ability to set up and maintain databases.

WORKING CONDITIONS

The work environment for this position varies. The position performs duties in an extending standing or walking position and may be required to bend, stoop, and reach overhead frequently. This position generally works during normal business hours but is assigned to on-call status. The position may be required to lift up to 25 lbs. unassisted.

PHYSICAL ATTRIBUTES REQUIREMENTS

Mobility -Mostly sedentary work but some standing and walking; constant use of a computer

Lifting -Able to lift 25 pounds

Visual -Constant overall vision; constant eye-hand coordination; frequent reading/close-up work

Dexterity -Frequent repetitive motion and reaching

Emotional/Psychological - Frequent public contact; decision-making and concentration

Special Requirements - Ability to behave respectably and with utmost integrity even when off duty. May be required to respond for any critical incident, manmade or natural. Some assignments may require working weekends, nights, and/or occasional overtime

Classified Position

Please direct any questions to:

Seminole County Sheriff's Office

Human Resources Division

100 Eslinger Way

Sanford FL 32773

wdenning@seminolesheriff.org

(407) 665-6839

Successful applicants will be required to complete and submit an entire employment application, which will be provided to the applicant by the Human Resources Division. The applicant will then submit to a thorough background investigation, which includes, but not limited to, past employment/education verification, driver license review, credit history, prior drug use history, arrest/conviction record, and computerized voice stress analysis (CVSA) testing. A certified examiner administers the CVSA with questions addressing illegal drug use and general questions of honesty and criminal history. Any dishonesty or deception on the Pre-Screen Questionnaire or Employment Application will disqualify your application.

The background investigation process may take 3-6 months depending upon the complexity of the applicant's background and position for which you've applied. Applicants selected for employment will be provided a conditional offer and required to submit to a medical examination with drug screening.

Candidates must also comply with the Agency’s current Tattoo and Body Ornamentation Policy. A copy of General Order 28 - Dress and Appearance can be accessed here . An applicant’s tattoos and body ornamentation must be disclosed at the time of application and will be documented as part of the agency’s review process, even if otherwise meeting the Agency’s policy.

Applicants not selected for employment will receive notification from the Human Resources Division, to include justification based on the following disqualifiers: negative background, failure to meet minimum qualifications as outlined in the specific job description, or any additional information discovered during the interview process. Applicants will be eligible to reapply with the Seminole County Sheriff's Office after one year from date of notification.

The Seminole County Sheriff's Office is committed to a diverse work force, is a drug free workplace and is an equal opportunity employer. We strongly support our military veterans and their families, and encourage them to consider applying to agency job announcements for which they may qualify. Preference-Eligible Applicant service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority and are encouraged to apply for the positions being filled. Additionally, certain Preference-Eligible Applicants may also be eligible to receive waivers for postsecondary educational requirements in employment.

The Seminole County Sheriff's Office offers a complete benefits package to full-time employees including:

Paid Time Off and Holidays
Full-time employees accrue 200 hours of PTO per year, which increases over time based on length of service with the Seminole County Sheriff’s Office (SCSO), and is utilized for both sick and vacation leave. Full-time employees receive eleven (11) paid holidays plus a paid personal day off annually.

Medical, Dental, Vision and Supplementary Insurance Plans
SCSO pays 100% for full-time employee-only Medical and Dental coverage through United Healthcare. Full-time employees can also cover themselves and eligible dependents under one of three levels of comprehensive Medical and Dental insurance, for an additional charge. There are also Vision and supplementary MetLife Accident, Critical Illness and Hospitalization coverages, at additional cost to the employee.

UnitedHealthcare creates and publishes the Machine-Readable Files on behalf of the Seminole County Sheriff’s Office. To link to the Machine-Readable Files, please click on the URL provided:

Life and Accidental Death & Dismemberment Insurance (AD&D)
SCSO pays for full-time employees’ Basic Life insurance at no cost to employees, which includes Accidental Death and Dismemberment insurance, with coverage equal to one times the employee’s annual salary. The SCSO also offers Voluntary Life insurance for employees, spouses, and/or children at a minimal cost to the employee. Sworn and certified personnel are provided with additional Line-of-duty Death benefits at no cost.

Temporary Disability (TDB) and Long-term Disability Insurance
SCSO pays for Long-term Disability coverage for all full-time employees. In lieu of Short-term Disability insurance, employees are enrolled in a TDB leave benefit designed to assist employees who are unable to work due to certain defined circumstances such as Maternity/Paternity Leave, Catastrophic Medical Conditions, or a serious Minor Child Illness. The TDB benefit provides employees 65% of their normal pay for a limited time in order to protect their standard of living in a time of need. Employees may choose to utilize their accrued PTO to make up the other 35% of their normal pay while on TDB Leave.

Flexible Spending Account (FSA)
SCSO offers a Medical Flexible Spending Account that allows employees to set aside pre-tax dollars to pay for various, qualified out-of-pocket medical expenses. FSA accounts can pay for medical expenses the employee or the employee’s dependents incur even if they are not enrolled in SCSO’s medical insurance plan.

Educational Assistance
SCSO’s Educational Assistance Program is designed to financially assist full-time employees in good standing who have completed their initial new hire probationary period and are pursuing a college-level degree (i.e. Associates, Bachelors, Graduate Certificate, Masters, Professional Graduate and Doctoral). The program provides up to a $3,000 annual allowance on a reimbursement basis for college-level courses when grade requirements are met.

Nationwide Deferred Compensation Plans
Employees can choose to participate in a Nationwide 457(b) deferred compensation plan which allows employees to put aside pre-tax money from each paycheck toward retirement. Contributions are tax-deferred, meaning employees do not pay income taxes on the contributions or earnings until they retire and/or begin to take payments from the account. An after-tax Nationwide Roth contribution plan is also available

Retirement Plans
SCSO participates in the Florida Retirement System (FRS), which offers two plans for all full-time and part-time employees: The Pension Plan and the Investment Plan. Under each plan, employees contribute a small percentage of their gross salary toward the plan and the SCSO contributes a percentage, as well. These percentages are subject to change annually based on the FRS guidelines and are not determined by the SCSO. For more details, please visit

The Pension Plan is a traditional retirement pension plan. Employees are vested after reaching a certain number of years of service at any age (currently eight years of service) or after reaching a pre-designated age with a minimum number of years of service. The benefit an employee receives at retirement is calculated using a formula based on the employee’s age, FRS membership class, years of FRS service, and an average of the highest years of salary. The State Board of Administration invests all Pension Plan assets. At retirement, distributions are made in monthly installments and are guaranteed for the employee’s lifetime.

The Investment Plan is a 401(k)-type retirement investment plan with the employee fully-vested after one year of service. The employee utilizes the FRS Plan’s list of funds to determine their investments of contributions. The benefits an employee receives are based on the account balance at retirement, which depends on the amount of funds the employee and employer have contributed, the investment earnings of the funds selected, and any fees or expenses charged by those funds. The distribution can be paid in a lump sum, a roll-over to another qualified plan, a customized payment schedule, lifetime guaranteed payments, or any combination of these.

Employee Assistance Program (EAP); Live and Work Well
SCSO has a Live and Work Well program available to its employees, which includes seven (7) no-cost visits per life event with our agency. This benefit covers both full-time and part-time agency employees along with their immediate family members (identified as their beneficiaries or dependents). This benefit provides access to a wide range of assistance including but not limited to:

Parenting and family issues
Financial and legal services
Depression, anxiety and stress
Caring for aging parents
Coping with grief and loss

Wellness Center
Employees are provided with access to the Seminole County wellness center that has treadmills, free weights and stationary bicycles. There is no charge to access the Center.

Veterans' Assistance
Eligible veterans who are in training as deputy sheriffs, detention deputies, or communications specialists are eligible to receive compensation of up to $1,000 per month through the GI Bill.

Civil Service
Non-Probationary Classified Service employees are entitled to certain rights under the Civil Service Act. For more information please see the Civil Service Rules of ProcedurePDF Download (Download PDF reader). Please note that not all positions within the Seminole County Sheriff Office are considered Classified Service Positions.

Note: Information on employee benefits are current as of July 2022.
Applicants are encouraged to confirm benefit details prior to accepting employment.