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$79.39k
...veteran employees. Responsibilities We have an exciting opportunity at the Department of State! The Automated Call Distribution (ACD) / Telephony Administrator works in the Customer Service Center to ensure we effectively direct and manage telephone communication operations...SuggestedFor contractorsWork at office- ...MUST Ability to perform public speaking and presentations on technology projects and services Interpersonal skills, such as telephony skills, communication skills, active listening, and customer-care. Ability to diagnosis technical issues Ability to multi-task...SuggestedFull timeImmediate start
Towne Inc.
Washington DC1 day ago - ...automation frameworks. Experience serving as a technical lead or mentoring engineers. Experience working in telecommunications, telephony systems, or contact center platforms. Experience integrating AI/ML capabilities into software platforms or working with AI-...SuggestedFull timeWorldwide
Nice
Washington DC1 day ago $158.5k - $180k
...site enterprise environments.Experience with network automation / Infrastructure as Code.Experience with managing on-prem and hosted Telephony and AV systems.Experience supporting audio/video transmission or production workflow.Work Location & RequirementsHybrid Permitted:...SuggestedFull timeTemporary workWork at officeWorldwide2 days per week- ...with remote device support including Smartphones(iPhone & Android), Intune, Azure Virtual Desktop, VMware, and Cisco Phone system/IP telephony.The ability to learn new technologies and practice specific workflows.Experience working in a fast-paced law firm or professional...SuggestedWork at officeLocal areaRemote work
$65k - $75k
...communications environment. This role will focus primarily on Microsoft Teams Voice and Direct Routing while also supporting Avaya telephony platforms, enterprise VoIP infrastructure, and legacy telecommunications services. The ideal candidate will have extensive hands-...SuggestedFor contractorsShift work- ...Canvas, Symplicity, Banner, LeepFrog, Watermark, and/or other educational technologies.* Familiarity with Zoom video conferencing and telephony.* Experience with accessible design for ADA accommodations.* Experience in event and meeting planning.**Work Mode Designation**...SuggestedWork at office
$77.8k - $99.7k
...accurate records and minimize downtime. Administer, update, and troubleshoot unified communications systems, including VoIP/cloud telephony platforms, video conferencing tools (e.g., Microsoft Teams, Zoom), and collaboration technology. Minimum Qualifications 5+ years...SuggestedWork at officeRemote work- ...System, Direct Routing, Operator Connect, and Session Border Controllers (SBCs). The ideal candidate is comfortable managing complex telephony environments, supporting integration with enterprise workflows, and ensuring compliance with federal cybersecurity standards....SuggestedFull timeContract workFor contractorsWork experience placement
- ...department staff, other state, local and federal agencies to accomplish goals and meet extensive deadlines. Knowledge of current Telephony services and Technologies. Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve technical...SuggestedContract workFor contractorsLocal area
$150k - $185k
...roadmap for Pam’s voice stack, including speech recognition, speech generation, model orchestration, streaming infrastructure, and telephony. Define how Pam handles turn-taking, interruptions, silence, transfers, voicemail, error recovery, and other real-world call...SuggestedWork at officeImmediate start- ...provide employee support, conduct coaching, and ensure business continuity. Troubleshoot issues related to office management, including telephony, computers, printers, equipment, and facilities across multiple locations. Maintain inventory accuracy by researching...SuggestedWork at officeLocal areaImmediate startRemote workWorldwideShift work
$100k - $130k
...maintain, and optimize enterprise voice communications infrastructure, including VoIP, unified communications, E911 services, and telephony systems supporting mission-critical federal operations throughout the Washington, DC metropolitan area. TekSynap is a fast-growing...SuggestedOngoing contractFull timeContract workTemporary workLocal areaRemote workMonday to FridayDay shiftAfternoon shift- ...work with Video Voice over IP, a reliable network to support critical missions. This is your chance to share your expertise with IP Telephony, naval systems, and cybersecurity while broadening your network engineering work. The VOIP Engineer responsibilities will...SuggestedFor contractorsRemote work
- ...DC to support an enterprise unified communications environment with focus on Microsoft Teams Voice and Direct Routing, plus Avaya telephony and legacy services. The role entails Tier 2/3 support, designing dial plans, troubleshooting voice issues, administering Avaya components...Suggested
- ...with Connect Prior experience working with or for Concentrix or similar BPO/contact center service providers Knowledge of telephony concepts: SIP, PSTN, DID management Job Responsibilities Routing Configurations: Design, implement, and maintain contact...
- ...and automation using Python, Node.js, Java, or similar programming languages. ~ Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management. ~ Experience integrating Amazon...Seasonal workRemote work
- ...ensures the efficient, secure, and compliant installation of communication infrastructure to support the enterprise’s networking, telephony, and data transmission needs with daily field inspections, contractor evaluations, and collaboration with government personnel to...Contract workFor contractorsWork at officeLocal areaImmediate start
$190k - $266k
...optimization platforms such as Amazon Connect, NICE inContact, Genesys, or Aspect. ~ You have working expertise with contact center telephony platforms and case management platforms such as Salesforce and Jira, and you use data and technology to guide operational...Work at office- ...enterprise unified communications environment. The role centers on Microsoft Teams Voice and Direct Routing, while also supporting Avaya telephony platforms and legacy voice services. The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya...
$150k - $195k
...appropriate, meetings as collaboration, guest access, and external collaboration; coordinate with Productivity & Messaging Platforms on telephony, calling, meeting-room technology, and shared policies. Serve as the senior technical practitioner for the collaboration platform,...Temporary workRemote workShift work$123.1k - $186.3k
...actions).Understanding of how Sales Cloud integrates with marketing automation and service tools and how Service Cloud integrates with telephony, chat, messaging, and self-service portals.Actively seek out relevant learning activities, approach obstacles as growth...Full timeWork at officeFlexible hours3 days per week- ...structured cabling systems, optical fiber infrastructure, wireless LAN, IPTV, Distributed Antenna Systems (DAS), DCIM platforms, telephony systems, physical access control systems, and associated enterprise technologies. Develops network architecture, implementation...
- ...initiatives. Requirements Required Skills: Strong expertise in UC infrastructure technologies, including Avaya Government Cloud telephony, Cisco Unified Communications infrastructure, and Microsoft Teams collaboration services. Proficiency in hardware and endpoint...
- ...Required Skills & Qualifications Strong expertise in telecommunications and UC technologies, including: Avaya Government Cloud telephony Cisco Unified Communications infrastructure Microsoft Teams collaboration services Proficiency in endpoint provisioning...Temporary workLocal area
- ...Required Skills & Qualifications Strong expertise in UC infrastructure technologies, including: Avaya Government Cloud telephony Cisco Unified Communications infrastructure Microsoft Teams collaboration services Experience configuring, monitoring, troubleshooting...Temporary work
- ...supporting service delivery programs and SLA compliance Technical knowledge of UC technologies, including: Avaya Government Cloud telephony Cisco Unified Communications infrastructure Microsoft Teams collaboration services Ability to support incident resolution...Temporary work
$152k - $221k
...qualifications Experience with building conversational applications and integrating it with third-party tooling (e.g., CRM, ticketing, telephony platforms). Experience coding in Java, C++, or Python and vibe coding. Familiarity with large language models (LLMs), retrieval-...Temporary workLocal area$30 - $35 per hour
...Experience with Azure and/or AWS is a plus Experience with Datto BCDR and/or SaaS Backup is a plus Experience with VOIP telephony including Microsoft Teams is a plus ???? Professional & Soft Skills Exceptional written and verbal communication Ability...Work at officeImmediate startRemote workWork from homeShift work- ...Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership. Telephony / Call Center Product Focus Define and drive product strategy for telephony and contact center capabilities, with a working...Full timeContract workTemporary workWork at officeImmediate start
