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$800 per month
...support team built with individuals who provide best-in-class service to our customers. We take pride in our 98%+ CSAT rating and ticket close times within hours of submission. We’re looking to hire an individual who has a passion for customer support, a strong team-player...SuggestedFull timeSummer workLocal areaRemote workWorldwideHome office- ...'ll be expected to use them well. Keep our AI support agents effective by maintaining the SOP library they draw on and keeping ticket records accurate, since completed tickets are the dataset we mine to decide what gets automated next. The goal is Tier-1 staying self...SuggestedRemote jobFull timeContract workLive in
- ...full fleet visibility Communicate updates and status clearly and frequently with peers and stakeholders through meetings, tracking tickets, code reviews, chats, and merge requests Your Skills and Experience Hands-on Linux systems engineering, administration, and...Suggested
- ...effort to restore a failed IT Service as quickly as possible. Assign Incidents to appropriate Tier 2 Support Group. Keep Incident tickets updated with a status at agreed intervals. Document troubleshooting steps and service restoration details. Associate...SuggestedImmediate start
- ...Accountabilities: •Monitor and take corrective action for problems while minimizing customer impact. •Create and/or update internal tickets to document monitoring and recovery steps. •Perform routine maintenance as required by policy or procedure. •Maintain metrics as...SuggestedFull timeCasual workWorldwideShift workWeekend work1 day per week
- ...JavaScript developer environments. Cross-Functional Defect Escalation: Identify macro behavioral patterns across open support tickets, synthesizing reproducible product bugs and surfacing explicit system gaps directly to R&D squads. Knowledge Base Engineering:...SuggestedPermanent employmentFull timeContract workFor contractorsWork at officeRemote workShift work
ElevenLabs
Australiaa month ago - ...revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required....SuggestedFull timeWork at officeMonday to Friday
- ...(SLA) targets to help maintain high standards of service delivery and customer satisfaction. Periodically audit Service Request tickets against Unisys standards and create improvement actions to uplift performance. Identify opportunities to create specific catalogue...Suggested
- ...polished digital copy. Moving entirely away from routine non-regulated administrative data transcription loops, entry-level helpdesk ticketing, or basic content spin logs, you will operate an active cross-functional messaging framing, low-fidelity wireframe layout, and...SuggestedHourly payFull timeContract workFreelanceRemote workWorldwideFlexible hoursShift work
N4 Studio
Australiaa month ago - ...our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform Develop relationships with our Premier...SuggestedWork at officeImmediate startWorldwide3 days per week
- ...management platforms. • Drive incident response tooling and integration strategy across EDR, XDR, SIEM, identity, cloud, network, ticketing, and AI platforms to enable closed-loop response. • Partner closely with the detection product team to ensure detections produce...SuggestedFull timeWorldwide
- ...positive customer relationships that impact service and product revenue. Document all customer interactions and technical issues in ticketing systems, including resolutions and follow-ups. Provide performance metrics and insights to management as required. Support...SuggestedFixed term contract
