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- ...performing correlation analysis • Identify and block known bad signatures or behavior of attacks • Help manage the process to create tickets when potential incidents are identified • Develop common tools and templates and workflow to standardized event and incident...SuggestedFull timeWork experience placement
- ...compliance documentation. Act as the primary point of contact for facility-related requests, delivering prompt resolution to service tickets and ensuring exceptional customer service. Monitor utility consumption and actively support energy-saving and continuous...SuggestedFull timeContract work
- ...advocate for continuous improvement. Identify and scope opportunities that improve containment, automation performance, and CSAT, raising tickets to the Build Program for implementation. Ensure readiness across all changes, including KB updates, testing and stakeholder...SuggestedFull timeFlexible hours
- ...65 rota Roles and Responsibilities Monitor, identify and escalate batch failures as and when they occur Escalate or resolve tickets System housekeeping, shutdown and start in accordance with defined procedures and SLAs Monitoring and incident management adhering...SuggestedFull timeShift workRotating shift
- ..., RAID log and proactive in closing open items • Thorough understanding of project management fundamentals • Understanding of MSP ticketing and Alert Management Systems • Experience in the financial services industry preferred FUNCTIONAL SKILLS • Ability to execute and...SuggestedFull timeContract workWork experience placement
- ...unlocks, hardware provisioning, email/collaboration-platform issues, and application access problems Maintain accurate and timely ticket documentation, case notes, and incident summaries, contribute to runbook improvements, process documentation, and knowledge base...SuggestedFull timeWork at officeRemote workRelocationHome officeFlexible hoursShift work
- ...plans, control gaps, and remediation progress. • Service Performance and Continuous Improvement: Monitor service health, KPIs, SLAs, ticket trends, customer feedback, and recurring operational pain points. Translate insights into service improvement plans that strengthen...SuggestedFull timeWorldwide
- ...implementation tasks • Assist with production support issues by acting as a subject matter expert in resolving incidents and problem tickets. • Plan, design and develop technical solutions and alternatives to meet business requirements in adherence with Mastercard...SuggestedFull timeWorldwide
- ...support, sales, Account Management, IT, vendors) and influencing without direct authority. Comfortable working in a fast-paced, ticket- and documentation-driven environment. Experience in consumer support, inside sales, privacy operations, or CS operations ....SuggestedFull timeWork at officeFlexible hours
- ...Excellent problem-solving and troubleshooting skills; ~ Strong communication and collaboration skills. ~ Working experience in ticketing systems (Jira); networking systems like firewalls, switches, and servers (Squid/PXE); SaaS applications (Google Workspace,...SuggestedFull timeWork experience placementRemote workShift work
- ...business stakeholders, and cross-functional technology teams to ensure successful project delivery. Own and document escalated support tickets and service requests through resolution using ServiceNow or similar ticketing platforms. Ensure network configurations comply...SuggestedWork at officeRemote workFlexible hours
$3,200 per month
...limitations, and tradeoffs #### Issue Facilitation & Support Oversight Provide oversight and coordination for customer support tickets Own or directly manage highly technical or complex issues as needed Effectively escalate critical and urgent issues,...SuggestedHourly payPermanent employmentFull timeLocal areaRemote work- ...effectively multitask and adapt to changing workloads in a fast-paced support environment. · Comfortable working in a structured, ticket-driven environment with a strong focus on accurate documentation and process compliance. · Demonstrated ability to think...SuggestedFull timeFlexible hours
- ...operations in India. Strong understanding of global payment methods and operations is a plus. ~ Proven track record of closing large-ticket deals and managing long sales cycles. ~ Excellent stakeholder management and negotiation skills. ~ Strong commercial acumen and...SuggestedFull timeLocal area
- ...reliable knowledge content, standard responses, escalation guidance, and troubleshooting steps. • Identify knowledge gaps based on ticket drivers, reopen trends, quality findings, escalations, aging, repeat inquiries, and self-service failure points. • Collaborate...SuggestedFull timeWork at officeWorldwide
- ...Serve as the first point of contact for customers via email, chat, or phone. Handled incoming customer calls and worked on support tickets to resolve queries and ensure timely issue resolution. Deliver prompt, accurate, and courteous responses to customer inquiries...Remote jobFull timeMonday to FridayShift work
- ...• Define strategic requirements and oversee management for connectors, apps, and integrations between SOAR, SIEM, EDR, identity, ticketing, threat intelligence, and AI/LLM platforms (including MCP servers where applicable) for build through our dedicated engineering partners...Full timeWorldwide
- ...management efforts by providing analytical and governance-driven inputs into strategic business plans and product roadmaps. Manage JIRA tickets, including product support requests, data-related issues, and bug resolution, ensuring timely triage and closure. Coordinate...Full timeWork experience placementWorldwide
- ...by engineering teams before production rollout. Define requirements for automated tool configuration, automated asset discovery, ticket creation workflows, and shift-left scanning triggers to maximize operational throughput. People Leadership & Operational...Local areaShift work
Dish
India13 days ago - ...experience in Loan Against Property (LAP), Mortgage Lending, and Secured Lending. ~ Proven track record in evaluating and approving large-ticket SME credit proposals. ~ Experience in portfolio risk management, delinquency monitoring, and credit decisioning. ~ Exposure to...Full time
