SUMMARY

Assistant Managers are responsible for providing customers with an exceptional buying experience. Assistant Managers accept leadership and support development and training of team. Assistant Managers assume responsibility when other Managers are absent from the store. Assistant Managers have more required tasks than a Shift Leaders and Sales Associate as described below:

RESPONSIBILITIES BY COMPETENCY:

Business Results Orientation

Demonstrate competency in analyzing business reports
Ensure employees are following food service protocol, including but not limited to temping and logging food per guidelines, following build to’s and proper disposal of expired food
Create and implement structured planning for and follow SOPs
Understand how to perform financial analysis and attain expected store sales, profits, margins, and expenses
Protect company assets at all times by (including, but not limited to): ensuring bank deposit is completed in timely manner on a daily basis, accurately posting markups/downs, store use of merchandise, voids and write offs within established guidelines, control the inventory in the store and complete necessary counts, investigate all sales, cash or operating discrepancies and report findings to management in a timely manner
Manage employees, prepare work schedules, assign specific duties and ensure payroll submitted is accurate
Work an irregular schedule, including 45+ hours per week and including evenings, weekends and holidays
Maintain regular attendance and follow designated safety practices
Perform other duties not listed as required

Communication

Meet all daily, weekly and monthly reporting and information requirements
Ensure all communications with and between customers, suppliers, vendors, co-workers, etc. is professional and appropriate
Contact Store Manager or Human Resources immediately when employee or customer incidents occur
Adhere to all Human Resources policies and procedures and communicate all violations consistent with the topic’s urgency level to Human Resources
Interact with vendors ordering, placing displays, and building a sound working relationship; follow POGs
Share store results with employees and celebrate store successes with the team
Communicate in a manner consistent with Wallis Core Values

Customer Service Orientation

Meet all customer needs as efficiently and effectively as possible by providing exceptional customer service
Follow up on all customer requests, complaints or suggestions
Report to work in accordance with company uniform and appearance standards
Schedule labor appropriately as directed
Lead excellent customer service by example, promoting customer awareness and a customer-focused mindset
Operate the register executing each of the five steps of the transaction: greeting, quick transaction, suggestive sell, correct change, proper closing
Produce top quality product by following recipes and food preparation guidelines. Ensure fellow team members do the same

Developing Talent

Take primary responsibility in developing and educating new associates; ensure all are certified
Follow up on 30/60/90 Day checklist and ongoing development for all associates
Oversee operation of the store when Manager is absent
Ensure staff adheres to policies and procedures defined by Company policy, job description, etc.
Celebrate employee success and performance through appropriate distribution of STAR points
Seeks on-going self-development and growth including required certifications

Safety

Work diligently to correct safety deficiencies in a timely manner
Complete safety training required for this position
Follow all safety policies and procedures
Report all work-related injuries immediately, and seek Store Manager/Territory Manager approval to authorize medical treatment
Cooperate with the medical provider, and follow the treatment plan and Return-to-Work Program
Work to avoid preventable accidents
Practice robbery prevention techniques and inform others about the procedures as defined in the Company manual
Complete ServSafe certification required for this position

Technical Expertise

Adhere to all city, county and state health department regulations

Ensure proper operation, maintenance and profitability of the car wash and/or food service, if applicable
Familiarize self and staff with Company Policy Manual, bulletins, memos and other communications
Review video surveillance on a weekly basis or as needed and take appropriate action as required on findings
Enforce Company policies
Adhere to Company labor modeling guidelines
Implement maintenance and cleaning checklist to ensure all areas are clean, safe and operating to maximum efficiency and take immediate action to rectify any safety or maintenance problems
Merchandise effectively with appropriate signage and maintain inventory levels that promote an attractive store, yet are not burdensome; POGS

SUPERVISORY RESPONSIBILITIES

Is responsible for the overall direction, coordination and evaluation of each person. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning and directing work; managing training and development; and addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (*denotes an essential qualification of the position)

Education: * Required: High School diploma or equivalent experience; Preferred: Associate’s or Bachelor’s degree

Experience:

1+ year convenience store experience required

Preferred: Current employee in good standing

Language Skills: * Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: Intensive knowledge of a specialty field and the use of a wide range of procedures. Ability to use

own judgment in the analysis of facts and circumstances surrounding individual problems and transactions and in the

determination of actions to be taken within the limits of standard or accepted practice. *Ability to work an irregular

schedule, including 50+ hours per week and some evenings and weekends.

Technology, Tools, And Equipment: *Computer, *Microsoft Office, *Cash Register, *Telephone, *Safe, *ATM, *Other equipment necessary for convenience store operations, *Other equipment necessary for food service operations, *Copy/Printer/Fax, *Hepatitis A vaccination where required

Certificates, Licenses and/or Registrations: None required

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time	None	Under 1/3	1/3 To 2/3	Over 2/3	Amount of Time	None	Under 1/3	1/3 To 2/3	Over 2/3
See: Must be able use cash register, make change, count inventory, use computer				X	Lifting
Stand/Walk: Must be able to move around c-store.				X	Up to 10 pounds:				X
Sit:		X			Up to 25 pounds				X
Touch/Grasp/Feel: Must be able to handle products and cash				X	Up to 50 pounds				X
Climb or balance:		X			Up to 100 pounds		X
Stoop, kneel or crawl:			X		Over 100 pounds	X
Talk or hear: Must be able to communicate in person and on telephone system				X
Working conditions: Convenience Store				X

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.