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- ...platforms. This role is responsible for the maintenance, configuration, and continuous operation of voice recording systems (including Verint Workforce Management V15.2 ), ensuring compliance with internal standards and external regulatory obligations within a regulated...SuggestedShift work
- ...engineer to join their Austin, Texas team, responsible for maintaining and supporting critical voice recording systems, including Verint Workforce Optimization V15.2. Candidates will work under high-pressure conditions, ensuring operational integrity across multiple platforms...Suggested
- ...is seeking a Contact Center Systems Administrator to lead the administration, configuration, and optimization of Genesys Cloud CX, Verint WFM, and Pindrop. This remote Florida-based role serves as the escalation point for Level 2 support and mentors junior staff. You will...SuggestedRemote job
- ...Administrator to lead administration, configuration, and optimization of core contact center platforms, including Genesys Cloud CX, Verint WFM, and Pindrop. You will mentor junior staff, oversee complex integrations, and coordinate with IT, vendors, and business...SuggestedRemote job
- Suncoast Credit Union is seeking a skilled Contact Center Systems Administrator to oversee Genesys Cloud CX, Verint WFM, and Pindrop integrations from a remote Florida base. You will lead escalation for Level 2 support related to digital banking and telephony issues while...SuggestedRemote job
- ...integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a...SuggestedWork at officeRemote workFlexible hours
- Novo ProSo, Inc. is seeking a highly skilled Verint OM Developer to enhance workforce performance and operational efficiency. The ideal candidate will have a master's degree in Computer Science or related field and strong experience with Verint Operations Management software...Suggested
$70.4k - $195.7k
...employees to be their authentic selves. Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the...SuggestedTemporary workWork at officeRemote workWorldwide3 days per week- ...business notification - 4-8 years experience with various call center QM/Speech analytic related application suites required, including Verint (Witness), NICE, Nexidia, or Call Miner - 4-8 years experience with functional test software development in a manufacturing...SuggestedFull timeContract workWork experience placementRelocation
Ampcus Inc
Remote10 hours ago - ...Desirable: • Experience within the Healthcare and Financial verticals. • Experience with one or more of the following technologies (Verint, NICE, Aspect WFM, Empirix, Nuance). Additional Information Vivek Salvatore vivek.salvatore(@)americanetworks.com (973...SuggestedFull time
Amnet Services, Inc.
Remote10 hours ago - ...WIN-PAK Integrated Security Software Application (version 4.8 or higher) is desired.· Experience with Intellicene Symphia (formerly VERINT) VMS Unified Security Management System Software Application (version 4.7 or higher) is desired.SPECIAL REQUIREMENTS:Consultant...SuggestedContract workFor contractorsNight shiftWeekend work
$78k - $156k
...performance dashboards.Advanced proficiency in workforce planning systems, HRIS, and ERP platforms (e.g., Workday, SAP, Anaplan, NICE, Verint, Calabrio).Advanced proficiency using Erlang-C or similar capacity modeling methods.Advanced proficiency forecasting models,...SuggestedFull timePart timeRemote workWorldwideWork visaMonday to FridayShift work$80k - $155k
...Management, or Contact Center Operations experience.3+ years of people leadership experience.Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.Advanced Microsoft Excel skills and strong analytical abilities.Preferred QualificationsRetail, eCommerce,...SuggestedFull timeTemporary workPart time- ...Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network....SuggestedFull time
- ...such as Network, Database, Server, Storage etc. ~ Working knowledge of Genesys Contact Center Platform ~ General knowledge on Verint call recording ~ General knowledge on Aspect workforce management Additional Information Thanks & Regards...SuggestedFull timeWork experience placementRemote work
Mindlance
Remote10 hours ago $128k - $153k
...cyclesCross-functional experience with Operations, Finance, HR, Recruiting, and WFM teamsHands-on experience with WFM platforms (UKG, NICE, Verint, or similar)Advanced SQL and/or Excel/Google Sheets skills; ability to build dashboards and drive data-informed decisionsStrong...Full timeTemporary workRelocation packageShift work- ...Salesforce, ServiceNow etc.,) o Experience with CRM API's and data models o Good to have experience integrating with WFM systems like Verint. • Technical Skills o Strong programming skills using Java, Spring Boot o Experience with SQL and NoSQL databases (e.g., AWS RDS...Work experience placement
- ...experience, specifically managing multi-site, multi-queue routing environments.Systems: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya, Cisco).Additional InformationKey ResponsibilitiesMulti-...Temporary workLocal areaImmediate startRelocation
- ...scheduling, or call center operationsStrong analytical and problem-solving skillsProficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)Advanced Excel skills (pivot tables, formulas, data analysis)Strong attention to detail and organizational...Hourly payWork at officeWork from homeShift work2 days per week3 days per week
$28 - $33 per hour
...with little to no supervision. Experience with S2, 1N0W, Brivo, Software House, DMP, Bosch, March Networks, OpenEye, Hanwha, or Verint is a plus. Valid driver’s license and acceptable driving history. Ability to pass a background check and drug screening....Hourly payPermanent employmentContract workWork experience placementCasual workWork at officeImmediate startAnistar
Miami, FL1 day ago$46.5k - $63.12k
...Professional (CWPP), or comparable WFM/workforce planning certification. Experience with workforce optimization suites such as NICE, Verint, Kronos/UKG, Genesys, Aspect, or equivalent. Experience leading workforce strategies in a dynamic, high‑volume, fast‑paced service...Full timeContract work- ...Knowledge of digital solutions, customer care centers (Operations), and customer experiences (e.g. SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics and desktop tools, and customer and agent experience) Detailed knowledge...Work experience placementLocal area
- ...Customer Satisfaction (CSAT), and Schedule Adherence. Overseeing specialized Workforce Management software platforms such as UKG, NICE, Verint, Calabrio or Assembled to automate scheduling and tracking. Manage all Workforce Management projects' quality assurance and...Local area
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...Work experience placementLocal areaShift work
- ...across reporting outputs.Apply standard definitions, report QA routines, metric logic, and validation checks.Use Excel, Power BI, Verint reporting outputs, and other visualization tools to present data clearly and effectively.Stakeholder Communication & Continuous ImprovementPresent...
- ...staffing levels across markets, branches, and regions.Guide the use and ongoing development of workforce planning tools, including Verint or similar platforms, to improve scheduling consistency, capacity allocation, productivity, and branch coverage.Establish, maintain...Full timeWork at officeRelocation
- ...Account Executive At Verint, we are revolutionizing the way organizations connect with their customers, and we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true...
$105.84k - $129.36k
...experience, and grow our omni channel strategies Provide long-term strategic forecasts for our business partners Maintenance of Verint workforce management tool including a focus on continuous improvement of the tool Provide staffing models for ongoing strategic capacity...Full timeTemporary workShift work- ..., exceptions, shrinkage, adherence, utilization, and service levels Hands-on experience with WFM platforms such as Genesys, NICE, Verint, Aspect, or similar Proven multi-channel request management and triage skills Sound judgment applying predefined rules and thresholds...Remote workFlexible hoursWeekend work
- ...Construction and Rigging experience a plus Experience in Honeywell, AMAG, DMP alarm and card access systems is a plus Experience in Verint and March NVR's systems is a plus Operates hoists, lifts and forklifts to place equipment into position. Comply with all...Temporary workFlexible hoursShift workNight shift
