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- ...integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a...SuggestedWork at officeRemote workFlexible hours
Capgemini
New York, NY4 days ago - ...required to achieve the company's business objectives.***Accountabilities**** Responsible for coordinating and ensuring support of the Verint platform (Call Recording, Speech Analytics, Text Analytics, Quality Monitoring, DPA, WFM)* Understanding of core architecture and...SuggestedWork experience placementLocal area
- A leading healthcare solutions provider in Ohio is seeking a Software Engineer to design and maintain applications focused on the Verint platform. The ideal candidate has 4-8 years of experience with relevant skills in networking and software development. This position...Suggested
- A healthcare solutions provider is seeking a Technical Support Specialist to manage Verint system issues and ensure seamless contact center operations. The candidate will support the configuration and maintenance of workforce management modules and troubleshoot performance...Suggested
- ...assessments, maintenance and enhancements of existing applications.***Key Responsibilities**** Act as the Tier 2/3 technical support for all Verint system issues, escalating to vendor support when necessary, and managing the resolution process* Contact Center Focus: Expertly...SuggestedLocal area
- Job Description Our great client has an immediate Remote opening for a Technical Business Analyst. If you are interested please apply with resume to [email protected] Job Details Job #: 3025691 12+ month contract Project: Contact Center technology Responsibilities &...SuggestedRemote jobContract workImmediate start
- ...City. The role involves maintaining and supporting call center applications and telephony solutions, requiring expertise in Avaya and Verint products. Candidates should possess strong analytical skills, proficiency in data reporting tools, and a minimum of 5 years of...Suggested
- ...healthcare solutions provider in Dublin, Ohio, seeks a Software Engineer to design and support applications while coordinating the Verint platform. Candidates should have 4-8 years of experience and a Bachelor's degree. Responsibilities include overseeing implementation...Suggested
$85k - $113.3k
Verint Speech Analytics & AQ Program Manager page is loaded## Verint Speech Analytics & AQ Program Managerremote type: Remotetime type: Full timeposted on: Posted Todayjob requisition id: R053960# **Who We Are**Join a team that puts its People First! As a member of First...SuggestedFor contractorsLocal area- ...startups to the largest technology companies in the world. About the Role We are seeking a skilled Software Engineer with expertise in Verint Workforce Management (WFM) and Call Recording to support and enhance our contact center technology ecosystem. This role will play a...Suggested
- A leading home warranty provider is seeking a Verint Speech Analytics & AQ Program Manager to oversee the strategy and governance of analytics. This role requires 3-5 years of experience in leading Verint programs and a strong background in contact center operations. Candidates...SuggestedRemote job
- A technology consulting firm based in Florida is seeking a skilled Software Engineer with expertise in Verint Workforce Management and Call Recording. Responsibilities include leading the migration of WFM platforms, administering contact center technology, and ensuring...Suggested
$84k - $120k
...driven recommendations. Technical Proficiency Advanced Excel and data visualization skills. Experience with WFM tools (e.g., NICE, Verint, Genesys) and BI platforms. Experience with call center routing platforms (Genesys, Cisco, AWS) Ability to automate reporting and...SuggestedTemporary workH1bWork at officeLocal areaRemote workWork visaMonday to FridayFlexible hoursShift work- ...management accountabilities Functional competencies Knowledge of workforce scheduling Use of workforce management tools such as Verint, NICE IEX or others Intermediate use of Excel, Google Sheets and Data Studio Solid understanding of labor laws and regulations impacting...Suggested
$21.1 - $49.08 per hour
...application reports design, implementation, and administration. Knowledge of ServiceNow, IEX Totalview Workforce Management, and Verint Impact 360. Knowledge of Oracle SQL functions. Knowledge of Power BI, Crystal Reports and Business Objects. Knowledge of Access...SuggestedHourly payFull timeTemporary workWork at officeLocal areaFlexible hours- ...(pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus. Nice To Have Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. Experience with QA frameworks, accreditation programs, or training program...Flexible hoursShift work
- ...KNOWLEDGE, SKILLS, and ABILITIES: Experience or knowledge of video surveillance systems, security cameras and CCTV technologies i.e. Verint, Genetec, NiceVision & Standalone CCTV systems. Experience with CCure access control including programming, security panels and...Long term contractContract workLocal area
- ...in workforce management, scheduling, or call center operations Hands‑on experience with WFM software (such as Calabrio, AWS, NICE, Verint, Kronos, or similar) Strong understanding of key call center metrics (adherence, occupancy, utilization, and call volume) Proven...Contract workTemporary workShift work
$70k
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...Work experience placementLocal areaShift workWeekday work- ...Suite Applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, Nice, Verint, Blue Pumpkin, etc.). Client relations. Leadership and people-management skills. Project management skills. Excellent oral and...Full timeContract workWeekend work
$25 - $28 per hour
...on service level or contractual metrics Coordinate with IT Security to create new employees in the “SSO” systems (Symbee, Amazon, Verint) and add/adjust/monitor appropriate skills/permissions Create/Adjust routing profiles (skills) in ACD and Workforce Management Systems...Hourly payAfternoon shift- ...enterprise grade CCTV and Access Control systems a plus Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House Holds a Nicet or Ohio Fire license (preferred but not required) Securitas...Temporary workWork at office
- ..., operations analytics, or contact center support roles. Hands‑on experience with Workforce Management platforms such as Genesys, Verint, or comparable tools preferred. Demonstrated ability to analyze data, identify trends, and communicate findings clearly. Strong working...Temporary workSeasonal workWork at officeFlexible hours
$48.23k - $94.56k
...video systems, exacqvision, edvrclient, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect, vms, securos, Electrical wiring, avigilon, genetec security center, onssi...Permanent employmentFull timeFor contractorsImmediate startNight shift$27 per hour
...YOU’LL DO Monitor and evaluate call center interactions using a standardized QA scorecard Review and score recorded calls via the Verint system, documenting performance Assess calls based on workflow accuracy (including standard clicks and navigation in Epic),...Hourly payFull timeContract workRemote workShift work$57 per hour
...). Expertise in CCaaS platforms such as Amazon Connect, NiceCX, Five9, Twilio, or similar. Proficiency with WFM tools (e.g., NICE, Verint, Aceyus). Strong knowledge of MuleSoft and CRM platforms like Salesforce or Microsoft Dynamics. Hands-on experience with call recording...Temporary work- ...center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International). Consistently meet or exceed individual production metrics and quality KPIs, some of which...Local areaRemote workMonday to FridayFlexible hours
- ...understanding of Avaya Session Border Controllers, SIP gateways, voice mail / unified communications In-depth knowledge and understanding of Verint (Blue Pumpkin) workforce management and Verint QM call recording technologiesExperience in Cisco, Citrix, Riverbed, Checkpoint, and...Work at officeImmediate startWeekend work
$63.6k - $76.1k
...in a high-volume operational environment. Proficiency in workforce management software and tools (e.g., Genesys, NICE inContact, Verint, Aspect). Strong analytical, problem-solving, and decision-making skills. Excellent communication and interpersonal skills. Ability...Local areaRelocation$70k - $96k
...process improvements through structured problem-solving and root cause analysis Experience with workforce management platforms (NICE, Verint, Assembled, Playvox) and/or helpdesk ticketing systems (Zendesk, Salesforce Service Cloud, Intercom) Strong written and verbal...Work at officeFlexible hours
