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$94.9k - $135.6k
...user needs and conducts regular assessments, maintenance and enhancements of existing applications. Responsibilities Lead Verint build projects to optimize solutions based on client needs and requirements Support Verint environmental stability Provide guidance...SuggestedFull timeTemporary workWork experience placementImmediate startFlexible hours- ...integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a...SuggestedFull timeWork at officeRemote workFlexible hours
- ...or data analytics. Experience in contact center environments (BPO preferred). Technical skills: Proficiency in WFM platforms (e.g., Verint, NICE, Genesys, Intradiem, Calabrio). Strong Excel skills (pivot tables, formulas, dashboards). Experience with BI tools (Power BI,...SuggestedShift work
$21.46 - $28.17 per hour
...leadership. ~1+ years of experience in a "customer-facing" role (even if the "customer" is internal). Bonus points: 1+ years of experience using WFM tools (NICE, InContact, Five9, Verint, etc.) 1+ years of experience in real-time workforce analysis Oscar HealthSuggestedHourly payRemote workWork from homeHome officeShift work- ...Customer Service experience ~2+ years of experience in call center workforce management ~ Knowledge of Microsoft Access, Erlang C, ODBC ~ Experience with scheduling/workforce management applications (i.e. Optimizer, Blue Pumpkin, IEX, Verint, Pipkins) LuxotticaSuggestedWork from homeFlexible hours
- ...center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International). Consistently meet or exceed individual production metrics and quality KPIs, some of...SuggestedLocal areaRemote workMonday to FridayFlexible hours
- ...Office applications (i.e. MS Word, Excel, PowerPoint, etc...) and other call center-specific software / systems (i.e. CMS/IEX, NICE, VERINT, etc.). Supervisory and people-management skills. Project management skills. Excellent oral and written English...Suggested
$17 - $20 per hour
...ability to assess account history, campaign effectiveness, and billing patterns ~ Familiarity with Salesforce, Stripe, Five9, IEX, Verint and customer lifecycle stages, and CRM best practices preferred ~ A growth mindsetsomeone who learns quickly, adapts in a fast-...SuggestedFull timeWork at officeRemote work- ...Account Executive At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion...SuggestedWork experience placementLocal areaShift work
- ...center experience, ideally in workforce management or operations support. Experience with workforce management platforms such as NICE, Verint, or Calabrio. Technical skills: Strong Excel and reporting skills. Familiarity with telephony systems (e.g., Five9, Genesys,...SuggestedHourly payRemote workShift work
- ...PREFERRED EXPERIENCE: 1-3 years Preferred Systems Training: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity To all current Molina employees: If you are...SuggestedRemote jobWork at officeShift workWeekend work
- ...data clearly to a variety of audiences including senior leadership and frontline teams. Experience with WFM software (e.g., NICE, Verint, Calabrio, or similar platforms). Experience using reporting and analytics tools such as Power BI, Tableau, Crystal Reports, or SQL...SuggestedTemporary workSeasonal workWork at office
- ...environment. Experience in the financial services, insurance, or banking industry. Familiarity with QA tools such as NICE, Calabrio, Verint, or similar as well as AI tools such as Cresta AI, etc. Knowledge of regulatory compliance requirements in a sales environment....SuggestedWork at office
$41.3k - $59k
...time. Excellent communication and interpersonal skills to effectively interact with various teams. Proficiency in WFM software (e.g., Verint, NICE IEX) and contact center technologies (Five9). Ability to remain calm and make decisions under pressure. Strong problem-...SuggestedWork at officeRemote workWorldwideFlexible hoursAfternoon shift$64k - $110.44k
...and scheduling knowledge. ~2+ years of experience in a contact center or support environment. ~ Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms. ~ Strong interpersonal and communication skills, with the ability to collaborate across global teams....SuggestedTemporary work$18.5 - $19.5 per hour
...center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently meet or exceed individual production metrics and quality KPIs, some of which...Hourly payRemote workMonday to Friday- ...operations, with backup support for Utah as needed. What You'll Do Supporting workforce planning and intraday forecasting using the Verint application. Monitoring contact center performance and sharing actionable insights to improve service levels. Assisting with...Temporary workWork at officeLocal areaImmediate startWork from homeFlexible hoursWeekend work
- ...proactive decision-making, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management. The Real-Time Coordinator acts as the first line of defense in responding to unexpected volume changes, agent...Temporary workFlexible hours
$131.2k - $262.4k
...What we're looking for: ~5+ years of experience in Workforce Engagement Management (WEM) using platforms such as Genesys, NICE, Verint, or Calabrio. ~ Able to deliver engaging presentations and workshops to both technical and non-technical audiences. ~ Demonstrate...Work at officeRemote workWorldwide- ...Accounting or professional services firm experience a plus; intermediate level; preferred. Experience with MMC/RCRC application, Openscape, Verint, SMO, MS Office Suite.; intermediate level; preferred. Auditing experience or technical expertise in the following areas preferred:...Hourly payWeekly payFull timeImmediate startRemote work
- ...of experience in Fraud Operations and/or Servicing ~ Mainframe experience: KO/RMS/ALS/IMPACS/TSYS ~ Fraud Operations Systems: Verint, CSS, DCM, STAR Station, WRaap, Mastercard, FICO Falcon, Threat Matrix, Compass, FPO, Cypress Hours & Work Schedule Hours per...Work at officeImmediate startMonday to Friday
$63.2k - $82.95k
...experience with MS Excel (Pivot Tables, Formulas, etc.) Bonus Points ~1+ Years experience using WFM tools (NICE, InContact, Five9, Verint, etc.) ~1+ years experience in real-time workforce analysis ~ Experience creating & utilizing IEX / CXOne / inContact reports...Full timeWork at officeFlexible hours$70k - $90k
...planning. ~ Hands-on experience administering HRIS platforms (ADP Workforce Now strongly preferred). ~ Hands-on experience with Verint, Assembled, Calabrio (WFM tools) & Five9 ~ Working knowledge of FMLA, PTO policies, and unpaid leave tracking. ~ High attention...Hourly paySeasonal workMonday to Friday- ...experience. Ideal candidates will bring hands-on contact-center experience and working knowledge of leading WFM platforms such as Verint, NICE IEX, or similar solutions. Key Responsibilities Workforce Management & Real-Time Operations Monitor live call queues...
- ...Management or related ~3 5+ years' Call Center experience in workforce management function (Required) ~1+ year experience working with Verint, Genesys WFO or another workforce management systems (Required) ~1+ year experience with ACD / IVR Reporting (Required) ~...Day shift
$37k - $61k
...EWS CRM Portal Service Browser BlueZone (Mainframe/COR)EDGE Google Lexis/Nexis SpyDialer ZAP Avaya cCas Innovis Web Browsers WebView Verint Attributes: Curious Analyze Detect Patterns Foresight - given enough data, are able to anticipate what future data would likely...Full timeTemporary workPart timeWork experience placementWork at office- ...clear, actionable recommendations for senior leaders highly preferred. ~ Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau) SQL, Python, or R preferred. ~ Master's degree (MBA, MS Analytics, MS Operations...Temporary workWork at officeLocal areaShift work1 day per week
- ...pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus. Nice to have Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. Experience with QA frameworks, accreditation programs, or training...Full timeFlexible hoursShift work
- ...knowledge of Contact Centre operations, reporting and analytics, and related technologies, with experience using Genesys Cloud CX and/or Verint Enterprise WFM & QM modules preferred (minimum 5 years' experience) 5+ years experience leading or participating in the...Contract workWork at officeFlexible hours2 days per week
- ...Qualifications Systems training/experience for the following: Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. Call center experience. Managed care/health care experience. Molina HealthcareWork at officeMonday to FridayShift workWeekend work