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- ...integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a...SuggestedWork at officeRemote workFlexible hours
$70.4k - $195.7k
...employees to be their authentic selves. Five9 is seeking an experienced Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) to help our clients unlock actionable insights from their customer interactions. In this role, you will lead the...SuggestedTemporary workWork at officeRemote workWorldwide3 days per week$78k - $124.75k
...capabilities to drive transformation, and bringing a human touch to each customer interaction. The Product Owner, Workforce Management (Verint) will play a critical role in the modernization and ongoing evolution of the Verint Workforce Management platform across Global...SuggestedFull timeWork at officeLocal areaFlexible hours$97k - $180k
..., Abilities and Skills: Knowledge of operational applications, including but not limited to GENESYS on-prem and cloud tele, FIVE9, VERINT, NICE, AWD, e-File, etc. Knowledge of property/casualty or life insurance products, insurance processing systems and procedures, optimal...SuggestedFull timeTemporary workPart timeCasual workWork at officeImmediate start- ...supporting contact center transformation or modernization initiatives.Experience with Workforce Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions.Experience facilitating workshops, stakeholder interviews, and discovery sessions....SuggestedFull timeWork at officeRemote workFlexible hours
- ...transcription solutions Virtualized infrastructure supporting recording platforms The team's primary recording platform today is Verba (Verint), making experience with Verba Financial Compliance highly desirable. EEO: “Mindlance is an Equal Opportunity Employer and does...SuggestedContract workWork at office3 days per week
- ...business, Finance, Operations, Analytics, or related field.Advanced Knowledge of and experience with QA tools such as NICE, Calabrio, Verint, or similar as well as AI tools such as Cresta AI, etc.Proven success in analytics and creative problem-solvingStrong...SuggestedPart timeH1bWork at officeHome officeFlexible hoursShift work
$78k - $156k
...performance dashboards.Advanced proficiency in workforce planning systems, HRIS, and ERP platforms (e.g., Workday, SAP, Anaplan, NICE, Verint, Calabrio).Advanced proficiency using Erlang-C or similar capacity modeling methods.Advanced proficiency forecasting models,...SuggestedFull timePart timeRemote workWorldwideWork visaMonday to FridayShift work$83.5k - $146k
...Management: Monitor SLAs, KPIs, transaction aging, productivity, and staffing coverage using systems like SAP, Cisco Finesse, and Verint workforce management.Process Improvement & Root-Cause Analysis: Identify operational backlogs and systemic issues, distinguishing between...SuggestedFull timeContract workTemporary workPart timeWork experience placementShift work$80k - $155k
...Management, or Contact Center Operations experience.3+ years of people leadership experience.Experience with NICE IEX, NICE CXone WFM, Verint, Aspect, or Genesys.Advanced Microsoft Excel skills and strong analytical abilities.Preferred QualificationsRetail, eCommerce,...SuggestedFull timeTemporary workPart time- ...WIN-PAK Integrated Security Software Application (version 4.8 or higher) is desired.· Experience with Intellicene Symphia (formerly VERINT) VMS Unified Security Management System Software Application (version 4.7 or higher) is desired.SPECIAL REQUIREMENTS:Consultant...SuggestedContract workFor contractorsNight shiftWeekend work
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...SuggestedLocal areaShift work
- ...crafting reports, visualizations and presentations from scratch Functional knowledge of WFM software and platforms (NICE IEX, Calabrio, Verint, etc.) that includes real-time adherence preferred Understanding of overall operational activities including phone, email, chat,...SuggestedWork at officeShift work
- ...Retail Banking network, ensuring the right coverage, at the right time, to deliver both service and sales outcomes. This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network....SuggestedFull time
$28 - $33 per hour
...with little to no supervision. Experience with S2, 1N0W, Brivo, Software House, DMP, Bosch, March Networks, OpenEye, Hanwha, or Verint is a plus. Valid driver’s license and acceptable driving history. Ability to pass a background check and drug screening....SuggestedHourly payPermanent employmentContract workWork experience placementCasual workWork at officeImmediate startAnistar
Miami, FL21 days ago$100k - $130k
...motivated, detail-oriented, and committed to continuous improvement.Insurance industry experience is considered an asset.Experience with Verint Workforce Optimization and Microsoft Teams Phone is considered an asset.What makes you stand outRecognized as a technical SME in...Permanent employmentFlexible hours- ...supporting contact center transformation or modernization initiatives. Experience with Workforce Management (WFM) platforms such as NICE, Verint, Calabrio, Genesys, or similar solutions. Experience facilitating workshops, stakeholder interviews, and discovery sessions....Work at officeRemote workFlexible hours
- ...Microsoft Word, Zoom and Excel, including formulas, sorting/filtering, charts, and pivot tables Preferred Technical Skills: NICE, Verint, Calabrio (Verint) or similar WFM platforms Required Skills And Abilities: Understanding of call center metrics including...Work at office
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...Work experience placementLocal areaShift work
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...Contract workWork experience placementLocal areaFlexible hoursShift work
- ...Customer Satisfaction (CSAT), and Schedule Adherence. Overseeing specialized Workforce Management software platforms such as UKG, NICE, Verint, Calabrio or Assembled to automate scheduling and tracking. Manage all Workforce Management projects' quality assurance and...Local area
- ...skills (pivot tables, index-match, advanced formulas); analytics or SQL experience is a plus. Nice to have Familiarity with NICE, Verint, Genesys, Five9, Talkdesk, Kronos/UKG, or similar stacks. Experience with QA frameworks, accreditation programs, or training program...Flexible hoursShift work
$97.01k
..., and SLAs, applying knowledge of AI‑powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict events given changes...Hourly payApprenticeshipWork experience placementWork at officeLocal area- ...experience, specifically managing multi-site, multi-queue routing environments.Systems: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya, Cisco).Additional InformationKey ResponsibilitiesMulti-...Temporary workLocal areaImmediate startRelocation
- ...Qualifications• Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.• Call center experience.• Managed care/health care experience.To all current Molina...Work at officeShift workWeekend work
- ...Construction and Rigging experience a plus Experience in Honeywell, AMAG, DMP alarm and card access systems is a plus Experience in Verint and March NVR's systems is a plus Operates hoists, lifts and forklifts to place equipment into position. Comply with all...Shift workNight shift
- ...tolerances Qualifications Desired: ~ Experience with any or all the following preferred: AMAG Symmetry, Lenel, Brivo, Kantech, Verint, Exacq, Axis, Bosch, Wisenet, Verkada, DMP, Notifier, Honeywell, or Siemens. ~ Strong troubleshooting skills and mechanical...Contract workLocal areaNight shift
- ...capacity planning, and staffing-model skills. Advanced Excel and solid reporting chops. Hands-on experience with Five9, NICE IEX, Verint, Genesys, Amazon Connect, or a similar platform. Strong communication skills and the ability to work well with stakeholders across...Temporary workRemote workShift work
- At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...Local areaShift work
- ...enterprise grade CCTV and Access Control systems a plus Strong working knowledge of the following systems: Bosch, DMP Honeywell, Pacom, Verint, Avigilon, March, Axis, Lenel, Software House Holds a Nicet or Ohio Fire license (preferred but not required) Benefits Securitas...Temporary workWork at office
