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- ...integrating AI technologies to enhance customer experience and streamline operations. We are seeking an experienced and innovative Verint AI Software Engineer to join our team supporting a premier U.S. Property & Casualty insurance carrier. This role is ideal for a...SuggestedFull timeWork at officeRemote workFlexible hours
$150k
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...SuggestedContract workTemporary workFor contractorsLocal areaRemote workShift work$31.29 - $38.25 per hour
...the following: Oracle, Excel, Word, Nuance, Salesforce, PowerPoint, Check Blue, AMS, Adobe Sign, Cisco Unified Intelligence, Teams, Verint, SharePoint, ASP Webs app, Benefits Focus E-Bill Minimum Education Requirements: High school degree or equivalent required...SuggestedHourly payFull timeWork at officeLocal areaFlexible hoursShift work$59.5k - $80.5k
...work independently and part of a team Preferred Skills: Experience with reporting via ServiceNow, Remedy, BMC Helix, CUIC, Verint Knowledge of ITIL framework Knowledge of Agile methodology US Citizenship Required Location: Bossier City, Louisiana...SuggestedFull timeTemporary workPart timeImmediate startRemote workWork from homeWorldwideFlexible hours$165k
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive...SuggestedWork experience placementLocal areaRemote workShift work$21.46 - $28.17 per hour
...leadership. ~1+ years of experience in a "customer-facing" role (even if the "customer" is internal). Bonus points: 1+ years of experience using WFM tools (NICE, InContact, Five9, Verint, etc.) 1+ years of experience in real-time workforce analysis Oscar HealthSuggestedHourly payRemote workWork from homeHome officeShift work$20 - $23 per hour
...management, forecasting, or data analysis in a contact center environment ~ Proficiency in WFM platforms (e.g., Calabrio, NICE, Verint) ~ Ability to work independently and manage multiple priorities in a fast-paced environment ~ Interest in sustainability and passionate...SuggestedHourly payFull timeTemporary workSeasonal workLocal area- ...considered. ~2+ years of workforce management experience in a call center environment. ~ Proficiency with WFM software (Genesys Cloud, Verint, Kronos) and advanced Excel/data visualization tools. ~ General working knowledge of Microsoft Office applications. ~ Proactive...SuggestedPart timeFor contractorsWork at officeWorldwideShift work
- ...skills including complex formulas, pivot tables, and macros Proficiency with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction and analysis Experience with BI tools (Tableau, Power BI, Looker)...SuggestedRemote jobFull timeTemporary workFor contractorsSeasonal workLocal areaFlexible hoursShift work
- ...Experience: 10+ years in WFM, with at least 4 years in a supervisor role. Technical tools: Mastery of WFM platforms (e.g., NICE IEX, Verint, Aspect or Genesis) Analytical Skills: Advanced SQL, Python, or R (for AI modeling) and proficiency in BI tools (Tableau/Power BI...SuggestedTemporary workShift work
$21.65 - $25 per hour
...Experience: ~1-3 years ~ Preferred Systems Training: ~ Microsoft Office ~ Genesys ~ Salesforce ~ Pega ~ QNXT ~ CRM ~ Verint ~ Kronos ~ Microsoft Teams ~ Video Conferencing ~ CVS Caremark ~ Availity To all current Molina employees: If you...SuggestedHourly payWork experience placementWork at officeShift workWeekend work$16.47 - $27.45 per hour
...Critical Skills Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.) Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay Be organized and detail oriented Advanced problem solving and root cause analysis Pay...SuggestedRemote workWork from homeMonday to Friday- ...effectively to support quick decision-making and optimize staffing and performance. ~ Proficiency in workforce management software (e.g. Talkdesk, Verint, or similar platforms) ~ Ability to work a flexible schedule, including some weekends, evenings, and holidays. RHSuggestedFlexible hoursAfternoon shift
$18.5 - $19.5 per hour
...center management systems/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently meet or exceed individual production metrics and quality KPIs, some of which...SuggestedHourly payRemote workMonday to Friday- ...Customer Service experience ~2+ years of experience in call center workforce management ~ Knowledge of Microsoft Access, Erlang C, ODBC ~ Experience with scheduling/workforce management applications (i.e. Optimizer, Blue Pumpkin, IEX, Verint, Pipkins) LuxotticaSuggestedWork from homeFlexible hours
- ...deployment of vendor resources with oversight of the Senior Vendor Manager. Monitor NTTA systems used in accomplishing the work (TRIPS, Verint, Cisco, et.al),recommends requirements for system enhancements, and ensures implementation of system enhancements that are related...Hourly payFull timeContract workShift work
- ...in real-time/workforce management. You have expert level experience working with a workforce management optimization tool (i.e Verint, Assembled, Aspect, Nice IEX, etc). You have demonstrated knowledge and understanding of key call center performance metrics such...Work at officeLocal areaRemote work
$21.65 - $34.88 per hour
...Preferred Experience: 5-7 years Proficient in systems utilized: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity Molina Provider Portal Others as required by...Hourly payWork experience placementWork at officeImmediate startShift workWeekend work- ...relocation bonus or expenses paid by client) Must have 1, some or all of these customer facing service applications experience - Verint (workforce management), IVR (interactive voice response), MyAccount (customer account portal), and Qmatic (lobby queuing system) ....Full timeWork at officeLocal areaRemote workRelocationRelocation packageFlexible hoursShift work3 days per week1 day per week
$97.9k - $133.5k
...Time" to optimize prescription throughput. Data Pipeline Management: Write and optimize complex SQL queries to blend data from Verint, Genesys, Salesforce, IVR/VIA and Pharmacy Management Systems. Automate ETL processes to eliminate manual Excel reporting....Bi-weekly payFull timeTemporary workWork at officeRemote workWork from homeHome officeFlexible hours- ...proactive decision-making, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management. The Real-Time Coordinator acts as the first line of defense in responding to unexpected volume changes, agent...Temporary workFlexible hours
$64k - $110.44k
...and scheduling knowledge. ~2+ years of experience in a contact center or support environment. ~ Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms. ~ Strong interpersonal and communication skills, with the ability to collaborate across global teams....Temporary work$56.88k - $74.66k
...experience with MS Excel (Pivot Tables, Formulas, etc.) Bonus points: ~1+ Years Experience using WFM tools (NICE, InContact, Five9, Verint, etc.) ~1+ years experience in real-time workforce analysis ~ Experience creating & utilizing IEX / CXOne / inContact reports...Full timeWork at officeRemote work$20.75 - $34.58 per hour
...(CT) and 7:00pm (CT). Additional Knowledge & Skills Microsoft Office (Excel, Word, Outlook) SAP CRM, ECC, Salesforce and Verint Good oral and written communication Organized and detail oriented Problem solving and conflict resolution Positive attitude...Remote workMonday to Friday$68.8k - $118k
...communication skills, with the ability to engage professionally with stakeholders at all levels of management Experience with Five9 and Verint preferred, experience with Avaya CMS Supervisor also acceptable Experience with data visualization tools such as Qlik Sense,...Work experience placementWork at office3 days per week$56.88k - $74.66k
...experience with MS Excel (Pivot Tables, Formulas, etc.) Bonus points: ~1+ years experience using WFM tools (NICE, InContact, Five9, Verint, etc.) ~1+ years experience in real-time workforce analysis ~ Experience creating & utilizing IEX / CXOne / inContact reports...Work at officeRemote work- ...Microsoft Access, Erlang C, ODBC ~ Experience with scheduling/workforce management applications (i.e. Optimizer, Blue Pumpkin, IEX, Verint, Pipkins) Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local...Minimum wageFull timeLocal areaWork from homeFlexible hours
$66k - $106k
...or statistical analysis in a production, call center or pharmacy environment ~ Experience with Workforce planning software (IEX, VERINT, NICE) ~ Must be eligible to work in the United States without the need for work visa or residency sponsorship Additional Qualifications...Remote jobWork experience placementLocal areaVisa sponsorshipWork visa$21.16 - $38.37 per hour
...management./liliHandles special projects as assigned./liliOther duties as assigned./liliKnowledgeable in systems utilized: QNXT, Pega, Verint, Kronos, Microsoft Teams, Video Conferencing, Others as required by line of business or state/li/ulpJob Function:/ppProvides...Hourly payWork experience placementWork at office- ...control functions within an enterprise environment Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber, CallCabinet, ASC, Numonix, AudioCodes, Smarsh, Global Relay, Proofpoint, Mimecast, Microsoft Purview, Veritas, Theta Lake;...