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...Job Title: Work From Home Customer Service Representative
Employer: FedEx
Job Description:
As a Work From Home Customer Service Representative at FedEx, you will provide remote support to customers, handling inquiries and resolving issues through phone, email...
Work from home
Remote job
...your assigned customers; Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor's offices, etc. through various methods of communication (phone call, email, video chat)...Hiring Fast...
Work from home
Remote job
...resolve customer issues or reported bugs with a sense of urgency; Engage with the Product team to translate customer feedback into actionable product updates and improvements; Author and maintain internal and customer-facing knowledge base documentation...Hiring Fast...
Work from home
Remote job
...in compliance with HIPAA regulations, ensuring confidentiality and accuracy; Coordinate with providers, technical support, and other team members to ensure seamless patient care; Provide excellent customer service to patients via phone, email, and chat...Hiring Fast...
Work from home
Remote job
...their goals, directing them to best practices and answering product questions; Prioritize and manage your backlog of tickets, and stay on top of responsibilities; Manage support documentation; Gather product feedback and share it with the engineering team...Hiring Fast...
Work from home
Remote job
..., making sure members understand and select appropriate health plans and other steps; Assist members with issues around their care journey - whether it's finding a provider, helping with claims issues, or referring them to expert clinical care managers...Hiring Fast...
Work from home
Remote job
...health care coverage / 401K matching / Dental & vision / Ability to work EST hours - As a Customer Support Specialist you'll: Manage... ...records of customer interactions, process customer accounts and file documents; Take the extra mile to engage customers...Hiring Fast...
Work from home
Remote job
...related to their learning experience on the online learning platform; Work through the hundreds of weekly cases and address participant... ..., and flag issues as they occur; Promptly escalate more complex problems to appropriate internal team members...Hiring Fast...
Work from home
Hourly pay
Remote job
...pick up internal projects to balance out the ebbs & flows of support volume; Stay informed about the company's products and services to offer accurate information to customers; Work closely with other departments, such as product development and marketing...Hiring Fast...
Work from home
Remote job
...unresolved customer issues to the Customer Experience Manager or the appropriate department(s) for further investigation and the best possible resolution; Maintain accurate customer records by updating account information and documenting interactions in Zendesk...Hiring Fast...
Work from home
Remote job
...solution that empowers them to use BOSSCAT's services; Provide accurate information and proactive updates coordinating product, operations and field team technology and support; Achieve/exceed individual and team customer satisfaction and quality targets...Hiring Fast...
Suggested
Remote job
...Escalate technical issues to the engineering team and communicate solutions to members; Draft support articles and assist with creating member tutorials; Use the Rocket Money app regularly and provide detailed feedback to the product team on beta features...Hiring Fast...
Work from home
Hourly pay
Remote job
...inbound and outbound; Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency; De-escalate customers concerns if there is a less than desirable experience; Escalate site issues and troubleshoot with customers...Hiring Fast...
Work from home
Hourly pay
Remote job
...to best use the product to achieve customer outcomes; Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction; Accurately and efficiently complete application review tasks for clients...Hiring Fast...
Work from home
Remote job
...management); Draft and improve customer-facing and internal support documentation; Leverage AI tools to maximize the scalability of the support function; Work cross-functionally with other teams to identify opportunities to improve the customer experience...Hiring Fast...
Work from home
Remote job
...understand where it should be escalated; Perform minor maintenance and correction tasks within the Reconstruct platform; Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues; Update technical documentation as appropriate...Hiring Fast...
Work from home
Remote job
...ownership, and sound judgment; Gather and accurately document the pet's medical information and schedule appointments in an effective manner; Guide emotional conversations in a calm and peaceful manner; Meet all productivity, quality, and performance standards...Hiring Fast...
Work from home
Hourly pay
Remote job
...friendly, courteous, professional manner and warm transfer all calls to the appropriate business partner; Leave concise and clear notes using internal documentation system, while speaking with customer; Meet or exceed Key Performance Indication (KPI) metrics...Hiring Fast...
Work from home
Remote job
...coverage / 401K / 9a-6p EST - As a Customer Support Specialist you'll: Work directly with patients via inbound calls, to assist them with... ...for their call; Document patient and/or provider interactions; Work cross-functionally to improve patient outcomes...Hiring Fast...
Work from home
Remote job
...$20-hr / Unlimited PTO / Health, dental & vision / 401k match / Home office allowance / Weekday & Weekend availability - As a Customer... ...inquiries with precision and efficiency; Offer comprehensive technical assistance to both Web and Mobile app users...Hiring Fast...
Work from home
Remote job
Home office
Weekday work
...loyal users; Collaborate cross-functionally to drive resolution of customer issues; Become a subject matter expert on listed products and provide technical support such as basic troubleshooting as needed; Update orders with exceptions in proprietary system...Hiring Fast...
Work from home
Remote job
...Sutherland is committed to ensuring a safe working environment for our people, their... ...possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site... ...of our office locations. We are actively hiring for positions that are full-time WAH, temporary...
Work from home
Holiday work
Permanent employment
Full time
Temporary work
Remote job
Flexible hours
Weekend work
Day shift
...interpret customer needs while building rapport to provide immediate assistance through tailored solutions; Maintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time frames...Hiring Fast...
Immediate start
Work from home
Remote job
Shift work
...appropriately; Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required); Trouble-shoot and problem solve situations that may be outside standard procedures; Become a knowledge expert...Hiring Fast...
Work from home
Remote job
Shift work
Night shift
...phone, email, SMS, and chat (Zendesk/Intercom); Provide knowledgeable answers to questions about product, pricing, and availability; Troubleshoot technical problems; Work with internal departments to meet customer's needs; Enter data in various platforms...Hiring Fast...
Hourly pay
Remote job
Night shift
...: Provide users with services such as question answering, business consulting, and complaint acceptance; Correctly guide users on daily app usage issues; Review the pictures and comments uploaded by users to the platform, and deal with illegal accounts...Hiring Fast...
Work from home
Remote job
...services; Generate reports and analyze data to provide insights that support sales strategies; Respond promptly to internal inquiries and provide exceptional support; Identify opportunities for process improvements and contribute to ongoing optimization...Hiring Fast...
Work from home
Remote job
$84k
...Willcare is hiring a full-time Home Health Weekend Registered Nurse to join our team in the Kingston/Lake Katrine area! The schedule for this role... ...Nurse, you can expect:
flexibility for true work-life balance
opportunities for career growth
the...
Full time
Weekend work
Sunday
Saturday
Weekday work
$74k
...Willcare is hiring a full-time Home Health Physical Therapist to join our team! This is a field role that will serve our patients in Kingston,... ...Based on this assessment and evaluation, the Physical Therapist works to help determine a treatment plan, performs interventions...
Full time