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...Job Title: Work From Home Customer Service Representative
Employer: FedEx
Job Description:
As a Work From Home Customer Service Representative at FedEx, you will provide remote support to customers, handling inquiries and resolving issues through phone, email...
Work from home
Remote job
...your assigned customers; Interface and collaborate comfortably with a variety of key parties: individuals on leave, HR/payroll teams, state representatives, doctor's offices, etc. through various methods of communication (phone call, email, video chat)...Hiring Fast...
Work from home
Remote job
...Meet and/or exceed productivity standards; Ensure that all voicemail messages are obtained, and calls are returned within 24 hours; Consistently maintain a positive and professional attitude; Respond to email inquiries in a timely and professional manner...Hiring Fast...
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...improving the customer experience infrastructure; Help develop and improve company processes and internal efficiency; Review patient check-in's and escalate to the medical team if needed; Work with the Medical Team to get new customer prescriptions approved...Hiring Fast...
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..., making sure members understand and select appropriate health plans and other steps; Assist members with issues around their care journey - whether it's finding a provider, helping with claims issues, or referring them to expert clinical care managers...Hiring Fast...
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...shipments, and a whole lot more; Teach customers how to use the product, and translate user confusion into product suggestions; Communicate users' needs to partner banks and work with them to improve their products and processes; Write help articles and FAQs...Hiring Fast...
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...Apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction; Develop a thorough knowledge of Fanatics Collectibles' product portfolio and release calendar; Build and maintain relationships with repeat consumers...Hiring Fast...
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...appropriately; Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required); Trouble-shoot and problem solve situations that may be outside standard procedures; Become a knowledge expert...Hiring Fast...
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...cancellations, and related inquiries; Resolve customer requests via phone, email or chat; Maintain strong knowledge of all Company products and services; Consistently meet metric goals; Open new customer accounts by recording key contact and billing information...Hiring Fast...
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...issues via email or phone in a timely fashion and within SLAs; Work with internal and 3rd party manufacturers on order issues; Tag and... ...documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more...Hiring Fast...
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...communications; Process transactions for materials and subscription offerings; Ensure accurate, timely responses and follow-up with customer inquiries; Work closely with other internal teams to ensure seamless transitions throughout the customer journey...Hiring Fast...
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...ownership, and sound judgment; Gather and accurately document the pet's medical information and schedule appointments in an effective manner; Guide emotional conversations in a calm and peaceful manner; Meet all productivity, quality, and performance standards...Hiring Fast...
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...you'll: Assist customers via chat; Engage and inspire dedicated golfers with Titleist brand and product knowledge; Explain concepts at customer's knowledge level; Compare and analyze competitor products; Show empathy to customers in stressful situations...Hiring Fast...
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...inbound and outbound; Adhere to all performance expectations and key metrics including Customer Satisfaction and efficiency; De-escalate customers concerns if there is a less than desirable experience; Escalate site issues and troubleshoot with customers...Hiring Fast...
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...coverage / 401K / 9a-6p EST - As a Customer Support Specialist you'll: Work directly with patients via inbound calls, to assist them with... ...for their call; Document patient and/or provider interactions; Work cross-functionally to improve patient outcomes...Hiring Fast...
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...become proficient in ClassDojo's platform and support processes; Collaborate with team members to continuously improve support resources and procedures; Build trust and loyalty with our customers, demonstrating empathy and understanding in every exchange...Hiring Fast...
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...resolve customer issues or reported bugs with a sense of urgency; Engage with the Product team to translate customer feedback into actionable product updates and improvements; Author and maintain internal and customer-facing knowledge base documentation...Hiring Fast...
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...basic tasks like ordering supplies, scheduling appointments, and managing referrals; Provide accurate information, address inquiries, and demonstrate exceptional care qualities; Work closely with other teams on technical issues; Document all communication...Hiring Fast...
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...to best use the product to achieve customer outcomes; Identify and report bugs, surface product feedback, and collaborate with the product team to advocate for client satisfaction; Accurately and efficiently complete application review tasks for clients...Hiring Fast...
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