Scheduling Coordinator Job Description

Right At Home Norfolk is growing! We are hiring for a Scheduling Coordinator to join our Office Staff in Norfolk, Nebraska!

Right At Home offers Competitive Pay, Health Insurance Benefits Resource, Dental, Vision, Life, PTO, Paid Holiday's, Flexible Schedule with the ability to work from home at times, Matching 401k, Weekly Pay, Employee Discounts through Vizient and more!

The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a "best in homecare" experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients, timecard processing, where necessary, and monitoring of ClearCare system and other responsibilities as needed and other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment.

Monday-Friday 8am-5pm (Base Pay Plus Bonuses) 40 Hours

ESSENTIAL FUNCTIONS

Communicates continually with associates and clients to evaluate service.
Schedules and coordinates day to day activities of caregivers.
Answers telephone, takes inquiries or messages in an upbeat, professional manner.
Assists with sales, marketing, and public relations efforts as needed.
Serves as a team player within an office environment.
Receives referrals and inquiries on the services of Right At Home.
Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all homecare associates.
Responds promptly and courteously to all clients' calls.
Performs on-call coordinator duties as needed on some weekends.
Serves as liaison between Caregiver and Recruiters.
Maintains integrity in every interaction with caregivers and clients
Ability to live the Right at Home brand vision, mission and values
Maintains professionalism in all interactions
Ability to multitask in a high functioning office environment
Ability to problem solve and make decisions in a VERY fast-paced environment
Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

High School graduate with two years of business experience preferred.
Excellent office and computer skills and organizational abilities. Excellent interpersonal and telephone skills.
Scheduling experience preferred.
Able to work independently, demonstrating sound judgment.
Read, write, speak, and understand English as needed for the job. Bilingual a plus.

Right at Home's mission is simple...to improve the quality of life for those we serve. We accomplish this by providing the Right Care, and we deliver this brand promise each and every day around the world. However, we couldn't do it without having the Right People. Our care teams are passionate about serving our clients and are committed to providing the personal care and attention of a friend, whenever and wherever it is needed.

That's where you come in. At Right at Home, we help ordinary people who have a passion to serve others become extraordinary care team members. We seek to find people who are compassionate, empathetic, reliable, determined and are focused on improving the quality of life for others.

To our care team members, we commit to deliver the following experiences when you partner with Right at Home:

We promise to help you become the best you can be. We will equip you as a professional by providing best in class training and investing in your professional development.
We promise to coach you to success. We're always available to support you and offer you tips to be the best at delivering care to clients.
We promise to keep the lines of communication open. We will listen to your ideas and suggestions as you are critical to our success in providing the best possible care to clients. We will provide you timely information and feedback about the care you provide to clients.
We promise to celebrate your success. We will appreciate the work you do, recognize above and beyond efforts, and reward you with competitive pay.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.