Butler Services - Manager
Master Butler Collection
Elevating Butler Service Through Training, Consultancy & Global Community
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Connecting the World of Butler Service, Luxury Hospitality & Private Estates
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Training, Consultancy, Networking & Recognition for Luxury Service Professionals
Advancing the Future of Butler Service Through Leadership & Collaboration
A Global Community for Professional Butlers, Trainers & Luxury Hospitality Leaders
Where Modern Butler Service, Education & Industry Excellence Unite
Building the Future of Luxury Service Through Knowledge, Standards & Community
The Global Home of Butler Education, Consultancy & Professional Development
Position Overview
Master Butler Collection has been retained to identify a Butler Manager for an ultra-luxury hotel environment in the Middle East.
This is a senior operational role responsible for leading the Butler division across premium suites, villas and private residences within the property.
The appointment requires a professional who can unify personalised guest experience, structured operational systems and disciplined team leadership.
The Butler Household Manager is both custodian of service standards and strategic operator.
Scope of Leadership
Lead and manage Presidential, Royal and Villa Butlers
Develop structured shift coverage including night operations
Ensure seamless pre-arrival, in-house and departure guest journey
Maintain consistency across multiple suite categories
Guest Experience Governance
Oversee VIP arrivals and protocol-sensitive stays
Strengthen emotional connection touchpoints
Review guest intelligence systems and reporting
Coordinate closely with Front Office, Housekeeping and F&B
Operational Discipline
Design and implement Butler SOPs
Conduct structured daily briefings and shift handovers
Monitor performance metrics and guest feedback
Maintain Forbes and LQA standard alignment
Team Development
Mentor junior Butlers and Apprentices
Conduct training and coaching sessions
Build leadership bench strength
Support succession planning within the division
Commercial & Brand Alignment
Protect brand positioning through service excellence
Identify opportunities for elevated in-suite revenue
Ensure discretion with high-profile clientele
Candidate Profile
Minimum five years in senior Butler or luxury hospitality leadership
Experience in ultra-luxury hotels or branded residences
Proven ability to lead multi-cultural teams
Strong understanding of VIP protocol
Emotional intelligence and structured leadership style
Fluent English, additional languages advantageous
Employment Framework
Middle East location
Compensation aligned with seniority and property scale
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