HR Service Call Center Rep

Our client is seeking a Tier 1 HR Advisor to serve as a first point of contact for employees and managers with questions related to HR policies, systems, and Hire-to-Retire processes. This role operates in a high-volume HR Service Center environment and supports inquiries through phone, chat, text, and other communication channels while providing accurate, timely, and professional solutions. The ideal candidate brings previous HR experience, strong customer service and communication skills, and the ability to effectively research and resolve employee inquiries while meeting established service levels and performance metrics.

Serve as a first point of contact for employee and manager HR inquiries via phone, chat, text, and other communication channels.
Perform day-to-day HR transactional processing in Workday and other related systems.
Assist employees and managers with questions related to Workday, Kronos, HR policies, and employee lifecycle processes.
Manage a high volume of incoming requests while meeting established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and operational standards.
Create and maintain complete, accurate, and professional case documentation within the Case Management System.
Escalate complex or unresolved issues to Tier 2 HR Service Center Specialists or management as appropriate.
Identify recurring issues, escalation trends, and opportunities to improve HR processes, communications, and service delivery.
Collaborate effectively with HR colleagues, managers, and internal stakeholders across all levels of the organization.
Deliver consistently professional, courteous, and customer-focused service.
Minimum of 1 year of experience within an HR function, such as HR administration, HR operations, recruiting, talent acquisition, or generalist support.
Recent graduates with relevant HR internship experience may be considered in lieu of the 1-year experience requirement.
This position is best suited for an early-career HR professional; previous HR management experience is not required.
Strong customer service and client-focused approach.
Strong organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced, high-volume environment.
Strong attention to detail and ability to document employee interactions accurately.
Ability to understand cross-functional HR processes and identify opportunities for process improvement.
Hybrid position based in Boca Raton, FL, with a minimum of 3 days onsite per week.
Monday through Friday schedule, with assigned working hours falling between 8:00 AM and 6:00 PM ET.
Fast-paced HR Service Center/call center environment.