Head of Service Management

Level: Experienced
Job Location: Commerce City, CO 80022
Position Type: Full Time
Education Level: 4 Year Degree
Salary Range: $80,000 - $90,000 per year
Job Shift: Day
Job Category: Management
Job Title: Cryogenics Service Manager
Position Description This position works directly with sales, purchasing, and other departments to oversee all cryogenic operations, including installation, maintenance, inspection, and repair of cryogenic systems and equipment. The role leads a team of technicians while ensuring strict adherence to safety standards, regulatory compliance, and operational efficiency. It requires strong technical expertise in cryogenic systems (liquid oxygen, nitrogen, argon, CO₂) combined with leadership and process management capabilities. The position also trains and equips the cryogenic technician team to perform their duties and maintains General Air facility maintenance.
Your Day-to-Day Promote Safety Culture and awareness of the 8 Non-negotiables
Promote and demonstrate the Core 4
Manage and direct a technically proficient workforce
Designs and develops gas and cryogenic delivery systems
Combine and interface multiple cryogenic equipment and gas delivery systems with customers’ applications
Perform service calls, troubleshoot systems, perform preventative maintenance, repairs, verification, and installation of cryogenic and gas delivery systems
Execute all service requests in a complete, timely manner, completing the form before leaving the customer location
Supervise, train, and develop cryogenic technicians and service personnel
Develop and implement department activity Work Instructions
Conduct performance evaluations, coaching, and disciplinary actions as needed
Co-conduct and lead LMA’s and L10 Team Meetings
Coordinate staffing, scheduling, and on-call rotations
Communicate daily with cryogenic personnel regarding expectations, job priorities, work quality, and regulation compliance
Effectively communicate with all stakeholders to ensure quality of final work
Ensure all work meets quality and compliance standards
Serve as the primary escalation point for customer technical issues
Oversee maintenance and tracking of cryogenic equipment and service vehicles
Manage inventory of parts, tools, and critical spares
Ensure proper documentation of all service work, inspections, calibrations, and repairs
Participate in higher level facility operations
Quality Assessment and Control for all installations
Perform all duties in a safe manner, including appropriate use of all Personal Protective Equipment
On-call duty
Other duties as assigned
What You Bring to the Team Associate’s or Bachelor’s degree in Mechanical Engineering, Industrial Technology, or related field (preferred)
Mechanical/plumbing/electrical background
5-10+ years of experience in cryogenic systems, industrial gas, or related field (preferred)
2-5+ years of leadership or supervisory experience (preferred)
Strong Customer Service attitude
Clean MVR
Applicable Code requirements - NFPA, IFC, ASME, DOT, IBC, NEC, FDA-HCI SOPs
Local Code Amendments
Cryogenic principles
Cryogenic vessels
Cryogenic vaporizer and delivery systems
Cryogenic system design and build requirements
Environmental Monitoring theory, equipment and calibration
Basic understanding of electricity and electrical components
Strong understanding of industry gases and hazards associated
Effective management characteristics and skills
Work independently
Communicates well, both written and verbally, with all appropriate people
Work in all types of weather
Prioritize and complete tasks
Read prints and schematics, and the ability to create same
Communicate effectively between technical and non-technical persons
Work in industrial environments, including exposure to extreme cold and outdoor conditions
Capable of lifting up to 50 lbs and pushing and pulling up to 100 lbs
Willingness to travel between locations and respond to emergency service calls
Benefits Competitive salary
Employee stock ownership plan
Monthly profit sharing
We pay 80% of medical/dental insurance premiums
Life insurance coverage for employees, spouses, and dependents
Vision insurance
Risk-taking mentality
Free daily drinks
Frequent celebrations
Fun family-friendly events
Tuition and book reimbursement, debt forgiveness
General Air Service & Supply is an affirmative action employer and that race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law, are not taken into account in any employment decision.

#J-18808-Ljbffr GENERAL AIR SERVICE & SUPPLY CO INC