Head of Operations Management (m/w/d)

Full-Time Exempt Position
Dorchester, MA (In-Office)
About Mass Union
The Mass Union of Public Housing Tenants is a union for people who live in public housing. Our Board is entirely composed of public housing tenants, and our mission is to protect and improve public housing across Massachusetts. We are a membership organization representing Local Tenant Organizations (LTOs) throughout the Commonwealth.
Mass Union works alongside tenants to build strong, democratic resident organizations that advocate for safer, healthier, and more dignified communities. We are committed to equity, inclusion, and tenant-led decision-making.
The Operations Manager serves as the operational backbone of Mass Union, ensuring that the organization's systems, technology, administrative operations, and events run efficiently in support of our mission.
This position leads the day-to-day management of organizational operations, including Salesforce administration, office management, event logistics, communications, technology systems, and administrative support. Working closely with all staff, the Operations Manager develops and maintains efficient systems that strengthen organizational effectiveness, improve internal processes, and support staff, residents, Local Tenant Organizations, funders, donors, and community partners.
This is a full-time, exempt position.
Salesforce & Organizational Systems

Serve as the primary administrator for Salesforce and other organizational technology platforms.
Maintain accurate records for members, affiliates, events, trainings, donors, grants, and organizational activities.
Develop and improve Salesforce workflows, reports, dashboards, and data management processes.
Ensure data integrity through regular audits, maintenance, and quality control.
Support organizational reporting, grant tracking, membership reporting, and operational planning through Salesforce.
Operations & Administration

Manage the day-to-day administrative operations of the organization.
Coordinate organizational calendars, shared resources, and administrative workflows.
Maintain organizational records, files, and administrative documentation.
Support organizational planning, special projects, and strategic initiatives.
Events & Program Operations

Coordinate logistics for statewide conventions, Public Housing Day, trainings, fundraising events, board meetings, and other organizational events.
Manage registration, attendance tracking, event communications, vendors, catering, interpretation, printing, and event materials.
Maintain event information within Salesforce and other organizational systems.
Technology & Office Operations

Serve as the primary coordinator for organizational technology platforms, including Zoom, Jotform, Give Lively, Stripe, Microsoft 365, and other operational systems.
Manage relationships with IT vendors, office vendors, building management, and service providers.
Oversee office supplies, equipment, maintenance, and workspace operations.
Ensure office technology and equipment remain functional and organized.
Maintain and update the Mass Union website.
Coordinate organizational communications, event announcements, and administrative mailings.
Coordinate language access resources, including translation and interpretation services.
Financial & Administrative Support

Support grant reporting, donation management, and administrative compliance activities as needed
Assist with budgeting for events and operational projects.
Bachelor's degree or equivalent professional experience.
Three to five years of experience in nonprofit operations, office management, project coordination, database administration, or a related field.
Strong experience coordinating meetings, conferences, trainings, or community events.
Demonstrated experience administering Salesforce or another customer relationship management (CRM) platform.
Excellent organizational, project management, and problem-solving skills.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Google Workspace.
Experience with Canva, Mailchimp, JotForm, Give Lively, Zoom, Stripe, or similar platforms is preferred.
Ability to manage multiple priorities while maintaining exceptional attention to detail.
Commitment to social justice and Mass Union's mission.
Performance Expectations

Ensure efficient day-to-day organizational operations.
Deliver high-quality logistical support for trainings, conventions, meetings, and events.
Maintain the integrity and effectiveness of Salesforce and other operational systems.
Identify opportunities to improve organizational efficiency through technology and process improvement.
This position is based in Mass Union's Dorchester office and requires regular in-office attendance. Evening and weekend work is infrequent and is generally limited to the Annual Convention, Public Housing Day, and the annual fundraising event.
Applications will be accepted on a rolling basis until the position is filled.