Managing Head of Retail Sales

Sales Desk Manager
Sales Desk Manager
Classification: Full Time; NOW HIRING a Sales Desk Manager at DCH Ford of Eatontown to WOW our guests and lead our team with their positive, professional energy!
As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact, both in their store and across the company.
Real opportunities for advancement across a national network
Leadership development and training through our internal learning programs
The ability to drive store success with the autonomy to shape your team.
The Sales Desk Manager is responsible for driving dealership sales performance through effective deal structuring, inventory management, sales team coaching, and customer engagement. This leader partners closely with Sales Consultants, Finance Managers, and dealership leadership to maximize vehicle sales volume, front-end gross profit, customer satisfaction, and overall dealership profitability.

Structure, desk, and approve new and used vehicle transactions to maximize profitability while maintaining a customer-focused sales process.
Work directly with Sales Consultants to assist with negotiations, objection handling, and deal closing.
Monitor daily sales activities, lead management, appointment conversion, and showroom traffic performance.
Coach and develop sales staff on product knowledge, sales techniques, CRM utilization, and customer engagement strategies.
Ensure consistent execution of OEM and dealership sales processes.
Manage trade evaluations and support inventory acquisition efforts to maintain appropriate inventory levels.
Review KPIs including volume, front-end gross, closing ratios, trade capture, lead conversion, and CSI performance.
Support recruiting, onboarding, and developing sales talent.
Maintain high levels of customer satisfaction by proactively resolving concerns and supporting positive customer outcomes.
Ensure compliance with all federal, state, local, OEM, and dealership policies regarding sales transactions and documentation.
Support the General Sales Manager and General Manager in achieving dealership sales, market share, and profitability goals.
Perform additional responsibilities as assigned by dealership leadership.
3+ years of automotive sales management or desking experience within an OEM franchise dealership.

• Track record of achieving sales volume, gross profit, and customer satisfaction goals.
• Knowledge of deal structure, lender programs, vehicle financing, and F&I processes.
• Experience managing both new and used vehicle sales operations.
• Understanding of vehicle inventory management, pricing strategy, and trade evaluation.
• Experience using dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, or similar platforms).
• Proficiency with CRM tools and lead management processes.
• This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes a base/hourly/draw offset and opportunities for commission and bonus.

Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
We offer a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.