Recruiter/Recruiting

Customer Success
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.
Onboarding Specialists are the first technical partners for our newest Slack Premier and Signature customers. We help them hit the ground running by building a strong product foundation, achieving early wins, and setting the stage for long term success on Slack and the broader Salesforce platforms.
We act as trusted advisors during the onboarding phase, guiding customers through pre-implementation readiness and collaborating with internal teams to make the process smooth and straightforward. Your work will directly influence customer experience, setting the stage for long-term engagement and success. By delivering outstanding value in the initial stages of the customer's journey, you will contribute to our customers' success and reinforce Salesforce's reputation as an industry leader.
Welcome and Onboard New Customers: Be the friendly, knowledgeable first point of contact after the sale. You'll run initial discovery sessions, build personalized onboarding plans, and ensure a seamless handoff from sales to implementation.
Accelerate Adoption: Help customers get to value faster by spotting adoption gaps, showcasing high impact features, and creating tailored success plans. Guide customers through enterprise plan migrations including SSO and any Grid/Enterprise+ plan prerequisites and help troubleshoot blockers like complex integrations or API challenges. You'll be their technical lifeline during this phase and help to keep things moving without sacrificing thoroughness.
You're the voice of the customer internally, and a trusted guide externally.
Become a Slack subject matter expert, with a focus on fast time to value for new customers.
Serve as the customer's first point of contact post-sale and welcome them into the ecosystem.
Run virtual 1:1 sessions to educate customers about the product and walk them through key features such as Slackbot, Slack Connect, Workflows, Salesforce connectors, and more.
Use consulting skills to uncover business objectives and set customers up for long term success.
Build customized Success paths that map out the steps to meet each customer's goals.
Actively leverage and contribute to the overall knowledge base and expertise of the Customer Success community.
Turn satisfied customers into enthusiastic Slack advocates.
4+ years of experience helping customers get real business value from technology

• A track record of strong customer-facing engagement. Strong relationship-building skills. You are personable, energetic, and able to make customers feel genuinely welcomed.
• Technical fluency with software solutions and the ability to pick up new tools quickly/
• Solid understanding of at least one object-oriented language (Java, JavaScript, Node.js, Python, or SQL).
• Experience with Slack or Salesforce products.

Prior experience in a hands-on technical customer role ex. Technical Support, Solutions Engineering, Professional Services, or Customer Success Engineering.
Experience building conversational AI solutions, especially in regulated industries.
Familiarity with project management principles and software implementation best practices.
Slack or Salesforce Admin/Consultant certifications.

When you join Salesforce, you'll be limitless in all areas of your life. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.