Head of Compliance Projects

Implementation Manager

100,000 - $105,000 base salary, based on experience with additional bonus potential

Travel Requirement

This role requires approximately 100%+ travel to support client implementations, site launches, and operational transitions.

We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.

We are seeking an Implementation Manager to lead the successful launch, transition, and stabilization of warehouse and distribution operations for one of our key clients. This role is responsible for executing new implementations, onboarding operations, aligning labor and processes to client requirements, and ensuring operational readiness while meeting safety, service, and financial expectations.

The Implementation Manager serves as the primary operational lead during startup and transition phases, working cross-functionally with clients, internal stakeholders, and site leadership to ensure a smooth and successful go-live.

Implementation & Launch Leadership

Lead end-to-end implementation of new operations, service expansions, or operational transitions.

Develop and execute implementation plans, ensuring operational readiness prior to go-live.

Identify risks during transition phases and proactively implement mitigation strategies.

Serve as the on-site operational lead during launch and stabilization periods.

Oversee inbound, receiving, selection, outbound, inventory control, and customer service processes during implementation.

Ensure accurate setup and execution of labor tracking, billing, and payroll processes.

Safety, Compliance & Performance

Ensure safety programs, policies, and training are fully implemented from day one.

Conduct safety meetings and reinforce compliance with all Capstone and client safety standards.

Monitor performance metrics and adjust staffing or processes as needed to meet service-level expectations.

People Leadership & Training

Interview, hire, onboard, and train associates during implementation phases.

Financial & Reporting Accountability

Support implementation of budgets, labor forecasts, and cost controls.

Audit labor, billing, and operational reports for accuracy.

Provide daily updates, implementation status reports, and post-launch summaries to leadership.

Proven experience supporting new site launches, transitions, or operational implementations.

Strong project execution skills with the ability to manage multiple priorities simultaneously.

Experience managing labor, budgets, and interpreting P&L statements.

Intermediate proficiency in Excel, Word, Outlook, and PowerPoint.

Bachelor’s degree or equivalent work experience.

Bilingual capability preferred.

Strong customer service orientation with both internal and external stakeholders.

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