Medical / Healthcare CNA

Job Title

Medical Assistant

Department

Nursing

Reports to

Nurse Manager

Benefits

Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)

403(b) Plan

Paid Holidays

Training Career Ladder

About Position

The Certified Medical Assistant (CMA) provides outstanding support to the primary care provider while delivering exceptional care to patients. This position provides clinical care, including check‑ins, vital signs, electrocardiogram tests (ECG), injections and PPD placements/readings, eye and ear irrigation, Thrombo‑Embolic Deterrent (TED) hose and compression socks, specimen processing, procedure assistance, laboratory administrative functions, screening tests, autoclave use and maintenance, and quality controls for Point‑of‑Care Testing (POCT). While performing POCT, the incumbent completes administrative and clinical tasks to support PHS’ laboratories.

The CMA participates in pre‑visit planning and huddles with the interdisciplinary care team. For patients, this role explains procedures, treatments, and medication usage, provides educational materials and follow‑up care, and delivers relevant information provided by the medical provider. Additionally, this position may float to other clinical sites at PHS’ clinics.

This position coordinates with other clinical staff, supports and assists teammates and providers in the provision of exceptional care, and is an essential part of Piedmont’s healthcare team. Our patient care is delegated under the NC Medical Board and the NC Board of Nursing regulations.

Work Location & Schedule

Work Location: 1214 Vaughn Rd #2800, Burlington, NC 27217

Schedule: Monday 8:00am to 8:00pm, Tuesday - Thursday 8:00am to 5:00pm, Friday 8:00am to 1:00pm

Required Travel: None

Duties / Responsibilities

Perform intake with patients to include vital signs, visit information, and other clinical information as indicated.

Perform telephone message taking with patients, document encounters, follow protocols established by clinic leadership, and inform providers.

Administer medications to patients as ordered by providers or by established protocols following the six rights of medication administration.

Assist providers with procedures such as EKG.

Administer injections / phlebotomy as needed.

Perform tasks such as set up for clinical procedures, high level disinfection & sterilization or other miscellaneous appropriate tasks within scope of practice.

Address needs of patients by completing forms accurately and thoroughly.

Perform or assist with documentation of lab results, and collecting data.

Participate in population management with other members of the care team.

Review provider appointments the day before visit to anticipate patient and provider needs.

Complete vision and hearing.

Phone notes per PHS guideline.

Other clinical and administrative duties as assigned and within scope of practice.

Qualifications

Education: Graduation from an accredited Medical Assisting Program (Diploma or Degree).

Experience: 1 to 3 years of healthcare experience in a clinical setting; 1 year of experience providing care for the elderly (preferred).

Certification: CMA or RMA Certification; Certified Medical Assistant through American Association of Medical Assistants, Registered Medical Assistant with American Medical Technologists, Certified Clinical Medical Assistant through the National Healthcareer Association, or National Certified Medical Assistant through the National Center for Competency Testing; First Aid/BLS Certification.

Eagerness to work as a member of an interdisciplinary team; takes initiative and performs additional assignments to assist workflow; aptitude for problem‑solving; familiar with processing specimen for Lab Corp; proficient with administrative and clinical tasks; patient‑centered focus; familiar with Point‑of‑Care Testing; understands quality control measures; ability to multitask; proficient with Microsoft Office and Performance Management Systems; comfortable with digital record systems; must be able to maintain a high level of confidentiality and professionalism; knowledge of patient care, procedures, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for medical assistant practice scope; excellent communication, interpersonal, and customer service skills; detail oriented and works well under pressure; ability to incorporate constructive feedback and learn on the job; performs well independently and in team environments.

Immunizations

Be medically cleared for communicable diseases and have all immunizations up‑to‑date prior to beginning employment.

Pay Range

$20.48/Hourly - $27.52/Hourly (commensurate with years of experience)

EEO Statement

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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