Recruiter, Virtual ( Contractor)

As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. What We Do This role provides various support functions for the Contractor Relations team in the Home Warranty Division.
Effectively manage and coordinate Contractor hiring-cycle from initial contact, gathering documents, and training on all FA policies and procedures so that customer satisfaction, service level and appropriate coverage levels are maintained. Answer questions regarding the entire hiring process, documenting each call. The lead will assist recruiters with gathering leads, reviewing insurance and complete hire packages, producing daily and monthly reports, and help train team members on First American’s recruiting processes and procedures.
Assist contractors with basic questions regarding home warranty procedures and policies.
Consistently overcome contractor objections and take every opportunity to partner with perspective contractors.
Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
Setup both physical and digital contractor profiles
Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
Assist contractors with first time billing through First American’s online contractor portal
Negotiate pricing with contractors within First American guidelines
Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs.
Assist existing contractors with processing company name changes including both physical and digital profiles
Assist team with verifying all documentation of contractor hiring package is completed prior to going to the CRM’s for approval.
Research and distribute leads to the team regarding hard to hire areas
Work with Marketing Department on creating new ways to market First American to contractors
High School Diploma or equivalent; 2+years vendor management, Customer Service, Sales, or outbound telesales experience
Basic Commercial Insurance knowledge
Proven customer service skills.
Working knowledge of Microsoft Office.
Ability to work under pressure and remain flexible to changing schedules and demands.
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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