Customer Service / Entry Level Tax Preparer

Attend our Hiring event below!!

Apply before the event for faster processing.

A description of the business units can be found at:

Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

General experience includes progressively responsible clerical, administrative, financial, customer service, or records-related work that demonstrates the ability to acquire the knowledge and skills needed to perform the duties of the position. Reviewing, entering, updating, or maintaining information in automated systems, databases, records, or files.

Examining documents for completeness, accuracy, or compliance with established procedures and identifying missing or incorrect information.

Using computer systems and office software to process transactions, track information, or complete administrative assignments.

Applicants must have one year of specialized experience equivalent in difficulty and responsibility to the GS-04 grade level in the Federal service. Reviewing, researching, and processing records, accounts, applications, forms, returns, claims, or other documents to determine completeness, accuracy, and compliance with established procedures.

researching applicable records or source documents; Using automated systems, databases, online research tools, or records systems to update information, correct records, and document actions taken.

Applying established rules, regulations, procedures, or guidelines to process transactions and resolve routine account‑or‑case‑related issues.

Analyzing information from multiple sources and initiating appropriate actions to support account maintenance, document processing, or case resolution activities.

OR Successful completion of four (4) years of education above the high school level leading to a bachelor's degree, or a bachelor's or higher degree.

Minimum age for federal employment is 18 years old, or at least 16 years old and have:

Graduated from high school or been awarded a certificate equivalent to graduating from high school; Completed a formal vocational training program;