Concierge - Weekends and Evenings!

About Puttery

Puttery is a modern entertainment destination that blends the energy of nightlife with the fun of tech-infused mini golf. Each location features immersive, themed courses, curated cocktails, and chef-inspired menus, creating an experience that's equal parts competitive and social.

We're redefining how people connect by combining play, style, and hospitality into one unforgettable atmosphere. At Puttery, every visit is a reason to celebrate.

Job Purpose

The Concierge is the first point of contact for guests, setting the tone for a welcoming and engaging experience. This role provides detailed information about the venue, including dining, gaming, and event offerings, while ensuring each guest feels seen, informed, and valued. The Concierge also manages reservations, maintains organization within the system, and communicates details clearly to both guests and venue staff.

Beyond the front desk, the Concierge plays a vital role in maintaining the flow of the guest experience-anticipating needs, resolving concerns, and collaborating with all departments to uphold Puttery's standard of hospitality.

Responsibilities

Greet and assist guests warmly, offering personalized recommendations and information about the venue

Create a seamless arrival and departure experience for all guests

Act as a brand ambassador by promoting food, beverage, and entertainment options

Manage reservations, waitlists, and guest inquiries through the reservation system and phone line

Maintain awareness of guest activity throughout the venue and proactively offer assistance

Communicate clearly and courteously with guests and team members

Support other team members and perform additional duties as requested by management

Qualifications Friendly, professional, and engaging personality with a passion for guest service

Ability to thrive in a fast-paced, high-energy environment

Strong organizational, teamwork, and multitasking skills

Minimum one year of experience in a concierge, guest service, or hospitality role

Experience with computerized booking and point-of-sale systems

Bilingual abilities a plus

Excellent verbal and written communication skills

Education and Experience

High school diploma or equivalent required

Familiarity with reservation or event management software preferred

Demonstrated ability to communicate effectively and collaborate across all levels of staff

Working Conditions Fast-paced, guest-facing environment with constant interaction and communication

Requires standing and walking for extended periods, including navigating stairs

Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels

Must be able to lift and move up to 25 pounds without assistance

Evening, weekend, and holiday shifts required to support business operations

Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.

Pay Range: $18 - $21 per hour