IT Helpdesk / Junior Sysadmin

Junior Systems Administrator The Junior Systems Administrator is responsible for the day-to-day administration, maintenance, and support of Windows-based information systems, cloud services, and end-user computing environments. Working under the guidance of senior technical staff, the Junior Systems Administrator assists with system deployments, user administration, endpoint management, patch management, vulnerability remediation, and security operations while ensuring systems remain reliable, secure, and compliant with organizational policies. Note, this position will begin as a part time role. This position provides an excellent opportunity for an early-career IT professional to develop expertise in Microsoft technologies, cybersecurity, cloud administration, and enterprise IT operations.

Primary Responsibilities

Install, configure, maintain, and troubleshoot Windows workstations, servers, and Microsoft 365 environments

Administer user accounts in Microsoft Entra ID (Azure AD) and Active Directory

Deploy and manage Windows devices using Microsoft Intune

Provide technical support for hardware, software, printers, mobile devices, and end users

Perform operating system updates, patch management, and vulnerability remediation

Monitor system performance, endpoint compliance, backups, and security alerts

Assist with server upgrades, migrations, and technology deployments

Maintain accurate system documentation, asset inventories, and change records

Support cybersecurity initiatives and compliance with frameworks such as CMMC and NIST SP 800-171

Collaborate with senior administrators to troubleshoot issues and improve IT operations

Travel occasionally to customer sites or company locations (approximately one to two trips per year, averaging three days per trip)

Required Qualifications

Experience in IT systems administration, technical support, or help desk

Working knowledge of Windows operating systems and Microsoft 365

Familiarity with Active Directory and/or Microsoft Entra ID

Basic networking knowledge (TCP/IP, DNS, DHCP)

Strong troubleshooting, analytical, and communication skills

Excellent organizational skills and attention to detail

Due to the requirements of this position, applicants must be U.S. citizens and authorized to work in the United States.

Technical Requirements Candidates should demonstrate the ability to perform the following tasks with minimal supervision:

Configure and deploy Windows 11 workstations in accordance with organizational standards

Perform a complete Windows 11 operating system reset, reinstallation, and recovery while preserving or restoring required system functionality

Build a Windows 11 computer from bare hardware through delivery to the end user, including:

Installing Windows 11

Applying operating system updates

Installing hardware drivers

Configuring BIOS/UEFI settings as required

Joining devices to Microsoft Entra ID or Active Directory

Enrolling devices in Microsoft Intune

Applying security baselines and configuration policies

Installing and configuring required business applications

Configuring Microsoft 365 applications and user profiles

Enabling Microsoft Defender security features

Verifying device compliance and operational readiness

Troubleshoot Windows startup, operating system, hardware driver, and application issues

Install, configure, and update desktop software and security applications

Understand Windows file systems, user profiles, local security settings, and system configuration tools

Utilize PowerShell and administrative utilities to perform common system administration tasks.

Follow documented build procedures and configuration standards to ensure consistent, repeatable workstation deployments

Preferred Qualifications and Certifications

Experience with Microsoft Intune, Microsoft Defender, Windows Server, Hyper-V or VMware, and PowerShell

Familiarity with vulnerability management and remote monitoring tools

Experience supporting cloud environments

Exposure to cybersecurity concepts and best practices

Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow

Prior military experience is highly desired

CompTIA A+, Network+, or Security+

Microsoft Azure Fundamentals (AZ-900)

Microsoft 365 Fundamentals (MS-900)

Microsoft Certified: Endpoint Administrator Associate

SecureITSM, a division of Paragone Solutions, Inc,. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries, benefits and a relaxed, life-friendly work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Paragone Solutions Inc