Head of Client Support Services

Service Manager
Franklin, TN
Job Title: Service Manager
Company: Loenbro, LLC Business Unit/Department: Electrical Service Location: Franklin / On-site Reports to: Area Manager Employment Type: Full-Time FLSA Classification: Exempt
About Loenbro
Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach—every customer benefits from our capabilities and our care.
At Loenbro, we don't just offer jobs—we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.
Job Summary Loenbro is seeking an experienced and results-driven Service Manager to provide leadership, operational oversight, and strategic direction for the Service Division. The Service Manager is responsible for the overall profitability, growth, customer satisfaction, and performance of the department. This role leads service operations, business development initiatives, financial management, and personnel development while ensuring the delivery of exceptional service to our customers. The Service Manager will work closely with field personnel, office staff, executive leadership, and customers to support sustainable growth and operational excellence.
Essential Job Responsibilities

Provide leadership, direction, and oversight for all Service Division personnel.
Establish performance expectations, accountability measures, and professional development plans.
Develop and maintain strong relationships with existing and prospective customers.
Identify opportunities for growth, recurring revenue programs, and new service offerings.
Assist in preparing proposals, RFP responses, RFQs, company qualification packages, and marketing materials.
Manage departmental revenue, gross profit, budgets, and overall financial performance.
Monitor and control departmental expenses to ensure profitability goals are achieved.
Review and approve invoices, timesheets, work orders, purchase orders, and project costs.
Oversee daily service operations, scheduling, staffing, and resource allocation.
Coordinate manpower requirements with construction, estimating, and other operational departments.
Minimum Qualifications
Required:

Minimum of five (5) years of service management, operations management, or project management experience within the electrical industry.
Demonstrated financial acumen, including budgeting, forecasting, and profit-and-loss management.
Strong understanding of service operations, estimating, project management, and customer relationship management.
Proficiency with Microsoft Office and service management software platforms such as ServiceTitan.
Strong leadership, coaching, negotiation, problem-solving, and decision-making abilities.
Preferred:

Ability to manage multiple priorities in a fast-paced environment.
Ability to interface effectively with customers, employees, and executive leadership.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:

Outside most of the time.
Potential exposure to extreme cold and hot temperatures
Limited working surfaces
Exposure to noise above 85 decibels and intense odors
Exposure to areas with limited visibility
Climbing up and down stairs and ladders to both get in and out of trenches and up to elevated platforms (scaffolding at significant heights)
Lifting necessary equipment and materials 1-50 pounds, 50% of the time monthly for required tasks
If driving is required, a valid driver's license and proof of insurability is required. All drivers are subject to a DMV background records search.
This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.
Benefits
Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.
Guided by Core Values (LEAD) , grounded in grit and a commitment to excellence , Loenbro betters our families, customers, and local communities. If you're ready to be part of a company that LEADS by:

L Living with Integrity
E Exceeding Expectations
A Acting with Urgency
D Delivering Excellence
…we want to hear from you.
Loenbro is an Equal Opportunity Employer