Temporary Order Processor

Order Processor
Shift: Monday-Friday (9:30am-5:30pm or 11am-7pm)
The Order Processor will provide customers with information regarding prices and availability of catalog and non-catalog products. Processes and enters orders for products received via internet, email, phone, and mail. Answers incoming telephone calls from customers regarding label questions. Places outgoing calls to customers in order to obtain information necessary to verify orders.
Order Processor Duties and Responsibilities

Routes orders received by Order Processing Department
Processes orders with all critical information necessary to produce the label to customer's specifications
Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)
Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items
Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer
Computes prices, discounts, and shipping charges on label orders and quote requests
Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing
Handles special accounts, which may require special procedures
The minimum education required for this position is a High School diploma or equivalent.
This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.
Ability to deal with problems involving concrete variables in sometimes complex situations.
Computer savvy and comfortable with technology
A charismatic and dynamic in-person and phone communicator
Ability to handle conflict and manage customer expectations
Strong proofreading and grammar skills
Order Processor Physical Requirements & Environmental Conditions

Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. 10 paid holidays

• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Dental*

• 401(k) first of the month after 90 days of employment auto-enroll at 3%
• Short term disability*
• Voluntary life insurance*
• Flexible spending account health care and/or dependent care*
• Medical

* Brook + Whittle is a leading North American manufacturer of premium prime label solutions with highly differentiated capabilities, entrusted by some of the most well-known brands. The company provides pressure-sensitive labels, shrink sleeves and flexible packaging, with a focus on sustainable solutions, complex decoration, and digital printing. With a heritage rooted in product development and comprehensive in-house manufacturing, the company draws on its wide variety of specialized printing expertise, including flexographic, rotogravure, and digital. Brook + Whittle operates nine production facilities across the US. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure. We believe people are our greatest asset, that's why we value individuals of strong character with drive, ambition, and creativity. Brook + Whittle provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Brook + Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Brook + Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.