Head of Operations & Business Management

Job Title Operations Manager

Job Description Summary Oversees all operational aspects of managing and leading staff to ensure the highest level of delivery of services consistent with C&W’s standards across the market’s portfolio.

Establish and monitor appropriate checks and balances to ensure high level of quality in operations while ensuring that the management teams understand and exceed Client’s goals/expectations for each property

Understand and observe compliance with management agreements, review and approve expenditures, which exceed the authority level established for project and property manager

Guarantee timeliness and accuracy of financial and management reports, and confirm that expenditures comply with Client and C&W policies

Assist property/account manager in maintaining relationships with Client’s senior level decision makers

Ensure compliance of full utilization of C&W tools and resources (i.e. Connect, Asset Services SharePoint site, Operations Manual, Engineering Disciplines, Yardi, SOC-1 prescribed accounting software, automated preventative maintenance software)

Verify the existence of property procedures including Operations Manual, Tenant Handbook, and Emergency Procedures as updated to current industry, Client, and C&W standards

Provide training and professional development in conjunction with Asset Services policies

Interface with accounting leaders and Transitions & Quality Control leader for feedback on associate performance and to conduct periodic audits when necessary

Develop the most profitable and efficient personnel model to staff each asset. Utilize K-1 Pricing Tool for all business opportunities

Participate in national asset services task forces and/or committees

Assist the Asset Services leader in delivering financial results (P&L responsibility), as well as assist in preparing market level Asset Services budgets, monthly variances and forecasting

Assist city lead with hiring, supervising, training, reviewing and overall performance management of asset services personnel

Financial Acumen

Customer Focus (internal and external)

Time Management Skills

People Management Skills

Business Development

Bachelor Degree in Business Administration or related discipline

8 -10 years of commercial property management and/or executive level sales management experience

Extensive experience in analysing and negotiating commercial lease and/or contract language

Proven experience in management/evaluation/development/motivation of subordinates

Active participation in CPM and RPA local and national chapters preferred

Thorough understanding of financial reporting and variance analysis

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

operate a computer and other office productivity machinery; C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at View phone number on click.appcast.io or email View email address on click.appcast.io.