Head of Operations Management (m/w/d)

Amber Charter Schools understands specific groups are subject to marginalization. We believe these powerful groups should be centered in our community and are highly encouraged to apply. The Director of Operations (DOO), reports directly to the Principal and receives coaching support from the Network Operations Team. As the operational leader, it requires a strategic and detail-oriented professional who will oversee various operational aspects, ranging from facilities management to administrative processes. Serves as a visible, present leader, building trust through consistent in-person engagement with staff, students, and families.

Responds promptly to operational emergencies including outside of school hours to ensure student and staff safety.

Coaches and develops operations staff through regular check-ins, real-time feedback, and structured growth conversations.

Fosters a culture of accountability and professional growth, recognizing strong performance and addressing gaps directly and constructively.

Supports onboarding and training for new operations staff, ensuring consistency in practices and expectations across campuses.

Creates all essential protocols and logistics for daily operations, including arrival, transitions, and dismissal routines, as well as school events and activities such as after-school and special programs, field trips, and assemblies.

Supervises, assists, and cultivates the growth of all members within the school operations team including operations members, facilities members, and school safety.

Supports overseeing school safety members including overseeing front desk protocols, SchoolPass management, coverage, and team development.

Collaborates with the network team and school-based team to develop, convey, and execute safety protocols such as fire, evacuation, and lockdown drills for the well-being of staff, students, and families. This responsibility extends to overseeing the visitor management system, SchoolPass.

Capable of overseeing annual maintenance and capital repair projects for school facilities and collaborating with the network and school-based staff to ensure adherence to local, state, and federal regulations and inspections.

Strengthens familial connections by proficiently communicating through ParentSquare, the school operations email, and various communication channels.

Collaborates closely with the Communications Team to ensure seamless coordination of all student recruitment and enrollment activities, encompassing open houses, the annual lottery, waitlist management, orientation programs, and registration procedures.

Manages the school's non-instructional budget and finances, ensuring alignment with network fiscal policies and procedures.

Oversees and manages student information platforms such as PowerSchool, ATS, and ParentSquare, which play a crucial role in facilitating school operations.

Develops and implements emergency response plans and business continuity procedures.

High School Diploma

2 Year Operations experience in NYC School

Use of student information systems to report, track and monitor enrollment, attendance and ensure compliance and funding (e.g. ATS, PowerSchool).

Familiarity with purchasing, procuring and inventorying a broad range of materials and resources.

Use of student information systems to report, track and monitor enrollment and attendance and ensure compliance and funding (e.g. ATS, PowerSchool).

Familiarity with purchasing, procuring and inventorying a broad range of materials and resources.

Google Suite, documents, spreadsheets).

Completion and clearance in pre-employment Fingerprinting and Reference check process.

Bachelors degree

Possess NYC Food Protection Certification (must obtain within 90 days from hire).

Ability to speak, write and understand Spanish.

Ensure the school maintains 24/7 operational readiness by leading the response and coordination of emergencies, facilities concerns, staffing issues, and other critical situations that may impact school operations.

Great time and task management; an ability to prioritize, manage multiple obligations and initiatives and follow through.

flexible, feedback driven, able to work autonomously as well as on a team and to take direction as needed.

Ability to communicate effectively verbally and in writing with multiple stakeholders.

Organizational fit for Amber culture, that is, exhibit the Amber Traits of Achievement, Community, Responsibility, Honesty, and Respect.

Equipment

Computer and other office equipment

Regularly required to sit, stand for long periods of time, walk, climb stairs, speak loudly and clearly, visually observe, hear, operate a computer, and other classroom, school and office equipment, reach with hands and arms, bend down, and must occasionally lift, move and/or support up to 20 pounds. Work is being performed in a traditional multi-floor school environment with limited to no elevator access.

Amber Charter Schools strictly follow a salary schedule for each role to ensure our continued commitment towards pay equity.