Technical/Network Support

Network AdministratorLocation: Erie, PA Fulltime Daily operational hands-on network duties working with Layer 1-7 switching, TCP/IP, OSPF, BGP, GLBP/HSRP, and load balancing (Cisco L2/L3 switches, F5 load balancers). Demonstrated experience with routing and switching VLANs, tunnelling, spanning tree, trunking. Strong technical background and in-depth knowledge of delivering complex solutions using industry best practices and methods. Responsible for handling offshore and onsite activities. Should be able to actively participate in network devices up-gradation and degradation as per the business requirement. Implement and maintain existing and future data centre networks. Create and maintain comprehensive network documentation. Responsible for ongoing support/troubleshooting of configuration in a 24x7 environment. Assisting client in network LAN & WAN failover drills, network changes as per change management process. Communicate technical vulnerabilities and remediation steps to developers and management and take necessary actions. Ensure the infrastructure team has the appropriate information and skills to successfully administer and support the network environment. Develop, monitor, and report the appropriate metrics to measure network performance and availability and to identify necessary improvements. Responsible for handling Meraki routers. Handling escalated incidents and providing resolution until customer satisfaction. Coordination with TAC OEM for raising the RMA for faulty hardware and buggy behaviour of the devices. Attending CAB calls with internal/external stakeholders to understand business requirements to attain good CSAT in both SA/SD. Administrating the network enforcement of security by creating the access policies for endpoint devices connected routers and switches and WLC's. Provide second/third level technical support for ACI (Application Centric infrastructure) and APIC technologies.