Head of Facilities Operations & Maintenance

Overview Manager 3, Facilities Operations role at Inside Higher Ed. This position oversees daily operations related to maintenance and custodial services within the Academic District (Zones 3 and 4), serving as the primary point of contact for facilities-related services and issues.
Key Responsibilities Facilities Operations & Oversight: Manage environmental services, general maintenance, property management, and preventive maintenance across assigned buildings and grounds. Supervise two M1 Managers leading multi-disciplinary teams, including 27 maintenance personnel and three Facilities Services Specialist 3s responsible for contracted custodial services.
Communicate with affected occupants, senior leadership, Public Safety, A&P Communications, and building leaders. Initiate alerts and escalate issues to appropriate teams and the campus community.
Customer & Stakeholder Engagement: Serve as the central liaison for facilities-related communications, ensuring transparency and responsiveness to occupant needs and building impacts. Maintain regular contact with building representatives to meet or exceed service expectations.
Capital Projects & Strategic Planning: Collaborate with the FDC Project Team on planning and development of major construction and renovation projects. Develop strategic plans to optimize facility performance, extend asset lifecycles, and enhance cost-effectiveness.
Deferred Maintenance Management: Work with the deferred maintenance team to catalog, prioritize, and address facility needs. Manage backlog reduction and capital prioritization. Plan and execute summer and break-period work to improve building comfort and cleanliness.
Budget & Resource Management: Manage the annual zone budget, monitor expenditures, and identify opportunities for operational efficiencies. Advocate for facility needs including capital improvements, safety, utilities, inventory, and equipment.
Staff Leadership & Development: Lead training and development for frontline managers and shop staff. Identify skill gaps, foster mentorship, and promote accountability through performance standards and operational reporting. Coordinate contractor and shop personnel activities as needed.
Sustainability & Compliance: Integrate environmental sustainability initiatives into daily operations. Ensure compliance with university policies, including Disaster Preparedness and State of Emergency Policy 6.17. Participate in an on-call rotation and be available for 24-hour emergency response.
Minimum of 7 years of progressive experience in building maintenance, custodial services, and/or grounds operations, with demonstrated success in direct customer engagement.
Proven ability to lead teams, foster collaborative work environments, and deliver exceptional customer service.
Strongly Desired At least 2 years of experience supervising or managing teams in building maintenance, custodial, and/or grounds operations.
Experience managing staff within a unionized environment.
Hands-on technical experience in roles such as maintenance mechanic, building operations trade professional, custodian, or groundskeeper.
Additional Information The target hiring range for this job profile is $103,000 - $134,500. Facilities, Engineering, and Acquisition
Facilities Operations
Shift: First Shift
The university is an equal opportunity employer, including veterans and disability.

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