Head of Operations Management (m/w/d)

Operations ManagerQualification Requirements: Required Qualifications • 2 years Auto and/or HD Parts experience • 2 years Inventory Experience • 2 years Computer Experience • 24-hour Availability • Valid Driver's License with 2 years driving experiencePreferred Qualifications • 5 years Supervisory experience • Customer Service Experience • Attention to Detail • Detailed experience in utilizing Inventory /Point-of-Sale application to manage inventory • Warehousing or Distribution experience • Experience monitoring performance reports • Experience with hiring processes • ASE CertificationBasic Functions: The Operations Manager will ensure quality performance of staff working within the sites. Direct communication and collaboration with customer/client management in administration of service contract.Responsibilities: Essential Functions Provide quality customer service to include but not limited to the following: • Administration of contract. • Assess problems and concerns with client management, shop, and customer personnel. • Work in conjunction with customer locations to assist in parts availability, information, and request of items thru transfer process. • Review and familiarize self with Approved Commodities List, Policy & Procedures Manuals. • Research parts procurement utilizing publications, and equipment manuals and provide past sales research as requested. • Contact vendors for pricing and placement of orders, answer questions regarding availability of parts. • Work with customers to ensure correct items are being procured when necessary. • Answer all messages phone\e-mail in a timely fashion. • Monitor purchases at all sites for compliance of Approved Commodities List as well as obtaining best pricing. • Provide training as required.Inventory Management • Review various reports to maintain accuracy and inventory levels at all locations. • Review and submit weekly Cyclic Counts to Inventory Manager. • Perform Wall to Wall inventories at all locations and assist in other districts if necessary. • Research and perform inventory adjustments. • Review min max levels, stock sources and primary vendor requirements to maintain proper stocking levels. • Meet with customer representatives to discuss future requirements. • Review sales to ensure stocking requirements are being met. • Monitor processing of vendor invoices and invoicing paperwork of customer.Report Review • Utilizing the Microsoft Dynamics NAV system generate and review various reports as outlined in daily, weekly, and monthly guidelines. • Generate and review SLA failures for all locations making stocking suggestions based on min max review. • Review, correct and submit to Customer for approval; Other Requirements • Perform monthly site visits using established check list and report to Regional Manager. • Review and submit timesheets to include monitoring Customer emergency overtime. • Hire and terminate in accordance with policies. • Provide orientation, employee requirements for Customer and schedule training. • Provide 24-hour support to Customer. • Investigate product complaints. • Supervise all district employees while monitoring all job description activities. • Assist with project research and provide findings. • Attend meetings with contractor and\or Customer as required. • Document all levels of discipline; Disperse all communications between customer corporate and district employees as directed.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand for up to 8 hours per day and overtime as required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Working conditions are normal for a logistics/distribution center/warehouse environment including exposure to changing building temperatures. Work involves occasional lifting to 50 pounds unassisted and up to 75 pounds assisted, operating material handling equipment, bending, stooping, reaching, and climbing.Scope of Authority: Has the authority to stop production if defective or unsafe parts or condition appear. Has the authority to reject non-conforming material from the supplier. Is empowered to prevent non-conforming material from reaching the customer.A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.