TELECOMMUNICATOR - EMERGENCY COMMUNICATIONS

911 TelecommunicatorThe Telecommunicator I, trains to perform specialized emergency communications work in the County's enhanced 911 Communications Department. Join our team as a 911 Telecommunicator—a vital first point of contact in times of emergency. In this role, you'll be the calm voice in chaos, offering reassurance, clarity, and critical support to those facing some of the most intense moments of their lives. This is a challenging position, but it's also one of incredible purpose and fulfillment. If you're ready to make a real, tangible difference in your community and be a lifeline when it matters most, we encourage you to apply today. Essential FunctionsAnswers 911 lines, non-emergency administrative lines, TTY lines, text-to-911 lines and obtains and properly verifies the location of service. Assists and instructs callers using Emergency Medical Dispatch (EMD), fire and law enforcement protocols and/or ProQA software. Utilizes the Computer Aided Dispatch (CAD) system for call processing and dispatching, mapping, monitoring and reporting. Accesses and uses recording equipment to playback and/or save audio files as needed. Operates the telephone system to include transferring, re-bidding, speed dial and other functions essential to daily operations. Verifies jurisdiction for Alarm Monitoring Companies. Operates the State Bureau of Investigation's Division of Criminal Information computer. HIPAA Privacy Act Will limit access to protected health information (PHI) to the information reasonably necessary to do the job. Reads and prepares a variety of reports, correspondence, logs, and operation manuals. Coordinates hands and eyes rapidly and accurately in using office equipment. Has working knowledge of the operation of two way radio equipment and related Federal Communication Commission regulations. Has knowledge of the operation and location of law enforcement and emergency service units. Has skill in the operation of emergency communication equipment and computer systems and databases utilized by the department. Exercises sound judgment in emergency situations. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all County departments and divisions, co-workers and the general public. Completes assigned work on or before deadlines in accordance with directives, County policy, standards and prescribed procedures. Attends work regularly and adheres to County policies and procedures regarding absences and tardiness. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. poor communications, variance with County policy or procedures, etc. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the County and project a good County image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the County. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meetings and training sessions on time. Adheres to all safety and housekeeping standards established by the Director, the County and various regulatory agencies. Maintains a clean and orderly workplace, includes cleaning kitchen and emptying ice trays. Demonstrates integrity while building relationships and trust. Demonstrates sound moral and ethical principles at work in the performance of duties. Qualifications MINIMUM QUALIFICATIONS Education and Experience: Requires a High School Diploma or an acceptable equivalency diploma (GED), and no required experience; Computerized aptitude testing with a passing score of 80 is required for this position. Successfully complete the C-COM Telecommunicator Training program, Emergency Telecommunicator Course, CPR/AED training, DCI, EMD, call taking, and either county law channel and city law channel, or county fire, Monroe fire and EMS channels, NC Sheriff's Standards Certification. Be able to learn new procedures and techniques for handling current as well as any additional equipment, radios, telephone, computer, recording equipment, etc. Typing speed of 35 words per minute (WPM).Supplemental Information PHYSICAL DEMANDS Must be physically able to operate a variety of machinery and equipment including computer terminals, computerized radio channels, copier, recording equipment, shredder, and enhanced 911 telephone equipment.