Head of Strategy & Business Operations, Work Management

Responsibilities Collaborating with senior leadership and cross‑functional teams to identify opportunities for operational optimization, ensuring alignment with organizational goals.

Formulating and executing comprehensive operational strategies that drive efficiency and support business objectives.

Establishing key performance indicators (KPIs) and metrics to measure the effectiveness of operational strategies, ensuring accountability and results.

Owning and managing cross‑functional special projects aimed at driving growth across the business.

Developing programs to support our franchise owners’ efforts to drive incremental sales.

Effectively integrating new acquisitions into the business.

Executing a digital roadmap for the business.

Qualifications Experience: 5+ years of experience in management consulting, corporate business development, or operational roles within a private equity‑backed company.

Additional Experience: Experience in consumer, multi‑unit services or with franchising (a plus, but not a requirement).

Skills: Strong analytical and problem‑solving skills, with the ability to translate data operational insights into actionable strategies; highly motivated with vision and enthusiasm; able to deliver on short time frames and meet deadlines; communicates openly and honestly, building trust and respect quickly.

Education: Bachelor’s degree required; MBA / master’s preferred but not required.

Schedule / In‑office requirements: Hybrid working model required. Monday‑Wednesday in office, Thursday/Friday from home.

Offices are located at: 500 E John Carpenter Fwy, Irving, Tx; 1010 N University Parks Ave, Waco, Tx.

Competitive Pay: Commensurate with experience.

Schedule: Full‑time, Monday - Friday.

Benefits: Equity and bonus opportunities. (See Benefits Guide)

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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