Head of Client Support Services

Manager, Membership Services

The Manager, Membership Services will support and report to the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF Membership Service Department. The Manager will also assist in providing leadership to the service team. Main goal is providing trainings, KPI tracking and be the day-to-day point of contact.

Essential Duties and Responsibilities

Support the Director of Membership Services with the development, fulfillment, execution and overall service management for Inter Miami CF season ticket members.

Provide leadership, direction, training and support to Membership Services Executives.

Collaborate with CRM/BI department to assign all season ticket members to Membership Service Executives.

Reach an agreed upon goal for renewal of season ticket members.

Work with Director of Guest Experience on match day to help troubleshoot game day challenges.

Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.

Ensure customer data and profile requirements are accurately represented in database.

Accurately and successfully convey all key messages to all season ticket members.

Work with Director of Membership Service to create all applicable Membership benefits, programs, rewards, experiences and events.

Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.

Identify areas to improve on and off game day experience.

Reporting of various individual and/or departmental efforts.

Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.

Act as information liaison for all Inter Miami CF home games and stadium events.

Survey and analysis of various reporting (attendance, game day experience, etc.).

All other responsibilities as required.

Requirements

Bachelor's degree in Business, Sports Management, Marketing or related field preferred.

Minimum of 5+ years' related experience working in professional or collegiate sports preferred.

Experience in the Florida marketplace preferred.

Fluency in English and Spanish preferred.

Experience with Archtics & Ticketmaster ticket systems preferred.

Understanding of Sales and Renewal Process and be able to lead trainings around specific areas.

Strong understanding of MLS and international soccer a plus.

Highly proactive, goal oriented and motivated with a positive attitude.

Very strong interpersonal and communication skills with a passion for providing great customer service.

Coordinate changing priorities in a dynamic, high pressure, fast paced environment.

Ability to coordinate multiple tasks and creatively solve day-to-day challenges.

Extremely organized with a high attention to detail.

Strong work ethic must be a team player with a "get the job done" attitude.

Advanced knowledge of Microsoft Office applications, including Power Point, Word, Excel and Outlook.

Ability to work flexible hours, including but not limited to evenings, weekends and holidays.

Equal Opportunity Statement

Inter Miami CF is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law.

Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.

Inter Miami CF