Head of Business Operations - Remote

Supervisor, Lot Operations
Cox Automotive - USA
Job Family Group: Vehicle Operations
Management Level: Supervisor
Flexible Work Option: No remote option; Travel %
Work Shift: Day
Compensation includes a base salary in the range of $60,500.00 - $90,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. The Supervisor, Lot Operations is a hands-on leader responsible for overseeing all vehicle check-in, inspection, and lot operations activities for the auction. In a smaller auction environment, this position combines responsibilities from both VE/Inspection and Lot Ops, requiring a leader who actively works alongside the team, models expected behaviors, and drives high-quality customer service, accuracy, operational flow, and safety.
Oversee all vehicle check-in and inspection functions (Dealer, Commercial & Specialty).
Ensure accurate and timely data entry into AS400, including vehicle condition, features, announcements, and digital imaging.
Direct the team in writing condition reports, conducting inspections, and performing data entry.
Perform quality audits in alignment with Manheim QA and NAAA standards; review arbitration trends to identify training opportunities.
Review condition reports and vehicles with customers as needed; Maintain inspection equipment and ensure proper functionality and care.

Supervise lot operations including staging, vehicle flow, numbering, and lot organization.
Maintain and inspect lot equipment to ensure safe and functional operation.
collaborate with Operations Manager on corrective actions.
Partner with Recon, Factory, Fleet/Lease, and other departments to ensure vehicles are accurately processed and ready for sale.

Lead by exampleactively working alongside the team and setting a high standard for professionalism, quality, and service.
Coordinate and deliver skill-based training including the Inspector Certification Program (ICP) and support employee progression through ICP levels.
Provide coaching, motivation, counseling, and discipline when needed.
Conduct or support performance evaluations with input from Operational Excellence managers.

Continuously monitor performance against KPIs; Manage requisitioning of supplies, materials, and equipment for both VE and lot operations.
Ensure compliance with auction policies, government regulations, and safety standards.
Collaborate with local and field teams (Finance, HR, Safety, MFS, Security, Sales, Recon, etc.) to ensure strong operational processes and customer service.

Interact directly with customers to resolve concerns related to check-in, inspections, and vehicle movement.
Provide high-quality service and maintain professionalism with internal and external clients.
Maintain a customer-focused mindset across all team interactions.
High School Diploma/GED and 5 years of related experience.
Strong Excel skills and ability to analyze data and metrics.
Experience in arbitration, inspections, or NAAA standards.
Experience in the automotive or auction industry.
Degree in a related discipline (Information Systems, Business, Automotive Technology, etc.).
Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
seven paid holidays throughout the calendar year; Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.