Head of Operations & Business Management

Director, Operations

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer's relationship with their skin, their bodies and their self-confidence.

The Director of Operations is responsible for leading internal manufacturing operations and strategic contract manufacturing partners to support the company's growth, innovation, quality, service, cost, and operational objectives.

This leader owns the end-to-end operational performance of the manufacturing network, ensuring internal manufacturing and external partners have the capabilities, capacity, processes, and accountability required to deliver products safely, on time, at cost, and to quality expectations. The Director serves as the primary operational bridge across Engineering, Procurement, Quality, Supply Chain, Production, and Product Development, ensuring products are designed for manufacturability, successfully commercialized, and transitioned into stable, scalable production.

The role establishes operational governance and performance management across the manufacturing network while driving continuous improvement, capacity readiness, supply continuity, productivity, and organizational capability.

Lead all internal manufacturing operations with accountability for safety, quality, delivery, cost, productivity, capacity, and execution of the production plan.

Drive operational excellence and continuous improvement through strong team leadership, standard work, KPI management, root-cause problem solving, and development of manufacturing capabilities.

Drive Design for Manufacturability (DFM), Design for Assembly (DFA), and process readiness activities.

Drive root cause analysis and corrective actions for quality and operational issues.

Develop long-term manufacturing strategies that support business objectives, cost competitiveness, scalability, and risk mitigation.

Partner with Engineering, Quality, Procurement, Production and Product Development to establish manufacturing requirements and production processes.

Lead risk mitigation strategies for supply continuity and business resilience.

Collaborate with Quality leadership to ensure compliance with company standards, regulatory requirements, and customer expectations.

Support Procurement in commercial negotiations and supplier development initiatives.

Drive productivity, working capital, inventory, and cost improvement opportunities within the contract manufacturing network.

Manage operational budgets and support annual business planning activities.

Bachelor's degree in manufacturing engineering, Supply Chain, Operations Management, or related field required.

• 10+ years of progressive leadership experience in manufacturing, operations, supply chain, or contract manufacturing environments.
• Proven experience identifying, qualifying, and managing contract manufacturing partners.
• MBA or advanced technical degree preferred.

Working knowledge of Lean Manufacturing, Six Sigma, and continuous improvement methodologies.

Base Pay: $139,268.00 - 167,122.00 USD Annual + bonus

Medical insurance, dental insurance, vision insurance, FSAs, HSAs, accident insurance, pet insurance, company-paid life and AD&D insurance, company-paid long-term and short-term disability insurance, 401(k) with employer match, paid time off (PTO), and paid holidays.

We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.